Marg Building Engines

Honestly there wasnt much I liked about it. the app never worked as designed. Would never notify me of work orders. i would have to check the app all day long.

the app never worked as designed. Would never notify me of work orders. i would have to check the app all day long.

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

Not really a fan. The ability for text updates is nice.

It's a bit archaic in feel and not always able to find what you're looking for. also unable to see past requests or requests you have submitted.

What problems are you solving with the product? What benefits have you realized?

All my buildings are listed on a single page for easy viewing.

1) Adding a vendor COI can be frustrating because you have to either upload them as a Tenant COI, or set them up as a Vendor then add their COI, which is too many steps. If I upload them as a Tenant COI, Tenants will receive notifications about their expiring COI when it's really a Vendor they have used in the past.

2) If a Tenant submits a work order then adds an attachment, I will receive an email for the initial work order created then a separate email for ever attachment they enter. So if a work order has three attachments I will receive 4 emails about the work order, then if a comment is added to that work order, I will receive an additional four emails. It's just too many emails.

3) Not all Tenants are notified when I enter a comment into their work order, which is very frustrating.

4) Whenever I search for COIs, the default building is the last building profile I visited, if I'm searching for multiple COIs I have to either keep changing the building after every search or create a bunch of duplicate pages.

5) The only time a Tenant sees my comment is if I email them using the "share" feature, but then their response will be emailed back to me, keeping everybody else out of the loop.

6) Leases aren't shown as in the system until the lease dates and rent amount are entered

What problems are you solving with the product? What benefits have you realized?

Mobile accessibility is a strong point for sure.

The Library of templates for equipment is certainly a great place to start.

Charting/Reports are less than desired, but no worse than competition. For example, I spent three hours last Friday searching for a canned chart and report, or at least a template of said items, that I could build upon to analyze Work Order Time (Open to Complete) by Assignee. Sounds simple--it was not and I eventually called support for guidance--but, of course they had gone home for the day (AZ vs. EST.) I did manage to find a performance analysis chart that was visually represented my argument, but it was far from adequate or accurate.

Further, I now plan to extract the data and work with it in Excel. It is a shame that such a big program cannot support better adhoc reporting. (maybe it does and I don't have privies).

My next target is the analyze preventative maintenance portion of time keeping...this does not seem linked to the work orders. To me at least, it appears PMs are not time stamped the same way Work Orders are so I guess I have to create a work order to track "actual" time on any given PM.

What problems are you solving with the product? What benefits have you realized?

I love the lay out of this platform. The ease of use ranks one of the best layouts yet so far. We actually just upgraded to this software and so far the results are great.

Nothing as of yet as we are still in the preliminary phase but no complaints from users as of yet.

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?