Marg Zendesk Remote
Marg ERP 9+
4.3
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What Is Zendesk Remote ?
Zendesk Remote is not a standalone Zendesk product like Support or Talk, but rather refers to remote support capabilities within Zendesk Support that are enabled through integrations with remote assistance and remote control tools. These tools let support agents remotely access, view, or control a customer’s device directly from a support ticket to troubleshoot issues faster and more effectively. Integrations include apps like RemotePC HelpDesk, RemSupp, Splashtop SOS, Zoho Lens AR Remote Assistance, and others that connect remote support functionality into Zendesk Support workflows.
Pricing of Marg ERP-Pharmaceutical Industry Software
Pricing plans
Introduce pricing plans
Simple, transparent pricing that grows with you. Try any plan free for 30 days.
Sell Team
USD 25.00 //User/Month
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- Email integration
- Up to 3 paid users
- 1 custom sales pipeline
- Built-in click-to-dial & call recording
- Fully featured mobile CRM
- Apps & integrations - PREBUILT
- User limits - Up to 3 paid users
- Document storage - 2GB/user
- Data Imports
- Duplicate Detection
- Number of sales pipelines - 1
- Customizable sales pipeline
- Custom Data Fields
- Filters
- and Tags
- Calendar integration
- Task and appointment setting
- Assign Collaborators
- @Mentions
- Team document repository
- Email integration with tracking (clicks
Sell professional
USD 59.00 //User/Month
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- Email integration
- Unlimited paid users
- 1 custom sales pipeline
- Built-in click-to-dial & call recording
- Fully featured mobile CRM
- Apps & integrations - PREBUILT & CUSTOM
- Personalized bulk emailing
- Unlimited email templates
- Sales goals & forecasting
- Unlimited custom fields
- Advanced call analytics
- User limits - Unlimited paid users
- Document storage - 5GB/user
- Data Imports
- Duplicate Detection
- Round robin (automated distribution)
- Number of sales pipelines - 1
- Customizable sales pipeline
- Custom Data F
Sell Enterprise
USD 125.00 //User/Month
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- Email integration
- Unlimited paid users
- 2 sales pipelines
- Built-in click-to-dial
- call recording
- & power dialer
- Fully featured mobile CRM
- Apps & integrations - PREBUILT & CUSTOM
- Personalized bulk emailing
- Unlimited email templates
- Sales goals & forecasting
- Unlimited custom fields
- Advanced call analytics
- Activity reports
- Advanced permissions
- Product catalog
- Lead and deal scoring
- Task automation
- Customized notifications
- User limits - Unlimited paid users
- Document storage - 10GB/user
- Data Imports
- D
Sell Elite
USD 249.00 //User/Month
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- User limits - Unlimited paid users
- Document storage - 25GB/user
- Data Imports
- Duplicate Detection
- Round robin (automated distribution)
- Number of sales pipelines - Unlimited
- Customizable sales pipeline
- Custom Data Fields
- Filters
- and Tags
- Lead and deal scoring
- Historical sales exports
- Companies hierarchy
- Product and price book
- Calendar integration
- Task and appointment setting
- Task automation
- Customized notifications
- Assign Collaborators
- @Mentions
- Team document repository
- Email integration with tr
Key Specification
| Other Categories: | |
|---|---|
| Deployment: | Cloud Hosted |
| Customer Support: | Online (Ticket),Business Hours |
| Customization: | Yes |
| Languages Support: | English |
Who uses Zendesk Remote
Company Details
- Company Name: Zendesk Remote
- Headquarter: San Francisco, California United States
- Website: Visit Website
Zendesk Remote Description
Why Choose Zendesk Remote?
Faster Issue Resolution – Being able to see and control a customer’s screen helps agents diagnose and fix problems more quickly than through text instructions alone.
Improved Customer Experience – Remote support reduces frustration for customers who might struggle to explain problems or follow written steps.
Context‑Aware Troubleshooting – Remote session logs and actions can be automatically logged back into Zendesk tickets, maintaining clear support history.
Flexibility Across Devices – Many integrations support remote control of Windows, macOS, and other devices, allowing broad compatibility.
Benefits of Zendesk Remote
Reduced Support Time – Remote access allows agents to directly interact with customers’ systems rather than only guiding them verbally or by chat.
Higher First‑Contact Resolution – With direct visual or remote control capabilities, problems are more likely to be resolved in a single session.
Stronger Collaboration – Tools like AR remote assistance let experts visually guide field technicians or users using mobile device cameras.
Seamless Ticket Integration – Many remote support sessions can be initiated straight from a Zendesk ticket and the session details get saved back into the ticket record.
How to Use Zendesk Remote
Install a Remote Support App – From the Zendesk Marketplace, choose and install a remote assistance or remote control integration such as RemotePC HelpDesk, RemSupp, Splashtop SOS, or another supported tool.
Configure the Integration – Connect the remote tool to your Zendesk account via API keys or integration settings as required by the specific app.
Create Remote Sessions from Tickets – Agents start a remote support session directly from within the Zendesk Support ticket interface and then share a session link or code with the customer.
Log Session Details – After support is completed, session logs, notes, or recordings can be automatically appended to the original Zendesk ticket for record keeping and reporting.
Features of Zendesk Remote
Remote Screen Viewing and Control – Agents can view or control the customer’s computer screen to diagnose and fix problems directly.
Secure Remote Connections – Most integrations use secure encryption protocols (e.g., TLS and AES‑256) to protect remote sessions.
AR‑Based Visual Assistance – Some integrations (like Zoho Lens AR) allow real‑time visual guidance with annotation tools and hands‑free support.
Automatic Ticket Logging – Remote session data such as session times, actions taken, and summaries are attached directly to Zendesk tickets once ended.
Key Features & Specifications
- Visitor Targeting
- Transfers
- Shortcut Messages
- Persistent Chat
- Offline Form
- Knowledge Database
- Co-Browsing
- Agent Scheduling
- Video Chat
- Call Me Option
Zendesk Remote Video
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User Reviews
WRITE A REVIEW
What do you like best?
The software is mainstream and does what you would expect from a chat function. It allows you to chat to potential customers and answer queries from existing ones.
What do you dislike?
It is hard to describe the systematic approach to customer services. We've had three problems, one where we lost two customers because of a bug. We were told it was our fault. An internal email about us was accidentally sent to us, revealing how Zendesk really operates. Anyone can make a mistake but it is a system and other users have voiced similar concerns.
Recommendations to others considering the product
Great software companies love their customers. Things go wrong from time to time, and you should judge people when these 'moments of truth' happen. Zendesk are systematically a company that, although it espouses customer services virtues in its products, views its own customers as an inconvenience. A leaked email to us shows this. If chat and helpdesk is strategic for you, stay clear and use a competitor. We're switching.
What business problems are you solving with the product? What benefits have you realized?
Winning business and solving problems faster.
What do you like best?
Very easy system to set up, and the user interface is incredible. Simple, easy to find everything. The took itself works as advertised and is a critical addition for our business.
What do you dislike?
We have been unable to increase our account from 3-6 agents, and even though we've filed a support ticket, it doesn't seem like anyone is taking the matter seriously trying to help. Our 3 new employees can't be trained or access the system at this point.
It was also very difficult to change the owner of our account... takes several steps and chats with the Zendesk team.
What business problems are you solving with the product? What benefits have you realized?
We primarily use online chat for sales situation, and it really does help when folks have immediate questions but don't want a call from a sales person.
What do you like best?
What I like about this program is that it helps user better interfere with customer complaints and compliments to help your business grow and understand where you need to improve yourself.
What do you dislike?
What I dislike is that it does not provide a complete interface where you need to more to better understand for the user and the consumers point.
What business problems are you solving with the product? What benefits have you realized?
It has been trails and error and the program what not used much.
What do you like best?
I love having our email topics broken down into views!
What do you dislike?
I dislike having to upgrade to such a premium to get simple stats such as chat analytics and CSAT.
Recommendations to others considering the product
Consider offering more for companies who don't necessarily have the staff to require the purchase of premium. We're a small business doing really big business out in the world. Customer service is our top priority and offering the best service with the help of great software is crucial. If we can't take advantage of all of the good things premium offers, we're restricted in terms of growth and development.
What business problems are you solving with the product? What benefits have you realized?
The benefits are having chat triggers, the downfall is again, having to upgrade to get in on some basic features. (allowing more than 2 triggers applied at once
What do you like best?
Provides a comprehensive way for customers to get in contact in whichever way they choose. From a customer end, great product.
What do you dislike?
As an administrator, I found the platform incredibly complicated and admin-heavy. The set up required to get the system to do what we wanted was overwhelming.
What business problems are you solving with the product? What benefits have you realized?
Allows for customers to contact us at their convenience- providing that option has allowed customers to reach out when they might not have before.
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Frequently asked questions
Everything you need to know about discovering, comparing, and choosing the right AI software for your business.
Zendesk Remote has 4 plans,
- Sell Team USD 25.00 /User/Month
- Sell professional USD 59.00 /User/Month
- Sell Enterprise USD 125.00 /User/Month
- Sell Elite USD 249.00 /User/Month
Zendesk Remote is the Live Chat Software used for the below functionalities.
Top 5 Zendesk Remote features
- Visitor Targeting
- Transfers
- Shortcut Messages
- Persistent Chat
- Offline Form
Zendesk Remote provides Online (Ticket),Business Hours support.
Zendesk Remote is allowed 0 Days Free Trial.
Zendesk Remote provides Help Guides,Video Guides,Blogs for the software training.
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