Marg Sprout Social
Marg ERP 9+
4.2
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Pricing of Marg ERP-Pharmaceutical Industry Software
Pricing plans
Introduce pricing plans
Simple, transparent pricing that grows with you. Try any plan free for 30 days.
Standard
USD 99.00 //User/Month
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- 5 social profiles
- All-in-one social inbox
- Publish
- schedule
- draft and queue posts
- Social content calendar
- Review management
- Profiles
- keywords and locations monitoring
- Tasking and social CRM tools
- Group
- profile and post-level reporting
- Paid promotion tools to boost Facebook posts
- iOS and Android mobile apps
- Listening
- Premium Analytics
- Employee Advocacy
- 5 social profiles
- All-in-one social inbox
- Publish
- schedule
- draft and queue posts
- Social content calendar
- Review management
- Profiles
- keywords
Professional
USD 169.00 //User/Month
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- 10 social profiles
- Includes features of Standard plan
- plus
- Competitive reports for Instagram
- Facebook and Twitter
- Incoming and outgoing message content tagging
- Custom workflows for multiple approvers and steps
- Scheduling for optimal send times
- Response rate and time analysis reports
- Trend analysis for Twitter keywords and hashtags
- Paid social reporting for Facebook
- Twitter and LinkedIn
- Helpdesk
- CRM and Social Commerce integrations
- Includes features of Add-ons
- 10 social profiles
- In
Advanced
USD 279.00 //User/Month
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- 10 social profiles
- Includes features of Professional plan
- plus
- Message Spike Alerts for increased message activity
- Digital asset and content library
- Chatbots with automation tools
- Saved and suggested replies
- Inbox rule builder for automated actions
- Automated Link Tracking
- Twitter surveys to define CSAT or NPS
- Includes features of Add-ons
- 10 social profiles
- Includes features of Professional plan
- plus
- Message Spike Alerts for increased message activity
- Digital asset and content library
- Chatbots
Key Specification
| Other Categories: | |
|---|---|
| Deployment: | Cloud Hosted |
| Customer Support: | Phone,Email,Live Chat,Online (Ticket),Business Hours |
| Customization: | No |
| Languages Support: | English |
Who uses Sprout Social
Company Details
- Company Name: Sprout Social
- Headquarter: Chicago, Illinois United States
Sprout Social Description
Key Features & Specifications
- Alert Notifications
- Report Generation
- Time on site Tracking
- Content Management
- Posts Scheduling
- Multi-User Collaboration
- Multi-Account Management
- Customer Engagement
- Brand Tracking
- Auto Publishing
- Analytics (Social Media)
- Social Media Monitoring
Sprout Social Video
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User Reviews
WRITE A REVIEW
What do you like best?
You can compare your data with competitors.
What do you dislike?
Where do I start... the "Free trial" I was given was completely different than the actual program I used after my trial was over. All of the features I bought the software for were not included, and the ones that were, weren't as great as I thought they were. For instance, I thought the hashtag performance ratings were going to be shown overall and get more accurate over time. They don't. They only show the most recent within the last week or two. I also realized that most of the data they provided was already available in the Instagram insights.
What problems are you solving with the product? What benefits have you realized?
I was trying to solve the fact that the software in my trial was not the same as the software I paid for, but the customer service people took weeks and bounced me back and forth without an answer. MEanwhile I was paying for software that was useless to me.
What do you like best?
Nothing, it's just a nice layout with the worst solution
What do you dislike?
The sales team promise you something, charge you in advance, and when they can't deliver the customer success team keeps you delaying answers and after no solution, they don't give your money back and ignores you plead.
Recommendations to others considering the product:
Don't use it. They will sell something they can't deliver
What problems are you solving with the product? What benefits have you realized?
Any slightly insigthful listening will not work with sprout.
What do you like best?
I loved the software. It was great to work with.
What do you dislike?
My point of contact was horrible to deal with. I had a family emergency, and throughout I received rude and condescending emails from my sales representative. I ended up voiding my contract before it was executed because I decided I could not work with my point of contact.
Recommendations to others considering the product:
The software is great. It was the staff at Sprout Social that soured the experience for me.
What problems are you solving with the product? What benefits have you realized?
I was hoping to manage my social media accounts
We wrote to support one week ago and we didn't got any answers.
We're a multibrand agency and changed our scheduling platform to social, to take advantage of the reports and chatbots.However, the posting capabilities are not fit for purpose and there are four astronomically poor areas that Sprout fails to perform:Firstly, we have 10 social accounts which frequently disconnect and we have to reconnect them to make sure things get posted. If this happens of an evening or weekend, the posts don't go ahead - Not fit for purpose. Secondly, we were told that the scheduling of stories has to be finalised on an app. This is a misrepresentation. By finalised, Sprout Social means there is no scheduling capabilities whatsoever. We need to press send on stories at the time they need to go live. As a 9-5 business, this means we can only publish during office hours - Not fit for purpose. Next issue is that you cannot link any products to the pages. This isn't highlighted and they say API is the reason for this. We had no issue with our previous scheduling platform on this and their API. We now have to manually use Facebook to connect products - Not fit for purpose.Additionally, despite having a rigorous multi-layered sign off process, meaning every schedule post is checked, we have posts being published to different accounts. This causes us significant contractual issues and again is not fit for purpose. In light of the significant failures above, the follow up with Sprout Social has been poor. They are unwilling to do anything and say that this is an API issue, which only applies to Sprout Social and not to other scheduling platforms. We have reported this to Trading Standards and Ofcom, and have had to trigger a legal complaint to get out of a contract which fails at every corner. We haven't even used the chatbot capabilities as yet, because we are too busy trying to firefight our way through the multitude of problems Sprout Social is causing our business.
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Frequently asked questions
Everything you need to know about discovering, comparing, and choosing the right AI software for your business.
Sprout Social has 3 plans,
- Standard USD 99.00 /User/Month
- Professional USD 169.00 /User/Month
- Advanced USD 279.00 /User/Month
Sprout Social is the Social Media Management Software used for the below functionalities.
Top 5 Sprout Social features
- Alert Notifications
- Report Generation
- Time on site Tracking
- Content Management
- Posts Scheduling
Sprout Social provides Phone,Email,Live Chat,Online (Ticket),Business Hours support.
Sprout Social is allowed 0 Days Free Trial.
Sprout Social provides Help Guides,Video Guides,Blogs for the software training.
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