Marg RescueAssist
Marg ERP 9+
4.3
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What is RescueAssist
RescueAssist is a cloud-based remote support tool by GoTo that allows IT teams to troubleshoot and fix issues quickly. It enables secure, real-time access to devices anywhere.Why Choose RescueAssist
RescueAssist offers fast, browser-based support with no need for downloads. It's trusted for its reliability, ease of use, and high-level security features.Benefits of RescueAssist
It reduces downtime with instant remote assistance and improves customer satisfaction. IT teams can assist multiple users simultaneously, boosting efficiency.How to Use RescueAssist
Technicians log in to the web portal, initiate a support session, and send users a secure access link. The session starts instantly with remote screen control.Features of RescueAssist
Includes file transfer, multi-session handling, remote diagnostics, and live chat. It also offers session recording and robust encryption for data protection.Pricing of Marg ERP-Pharmaceutical Industry Software
Pricing plans
Introduce pricing plans
Simple, transparent pricing that grows with you. Try any plan free for 30 days.
RescueAssist
USD 69.00 //Month
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- Web Console
- File Transfer
- Remote Diagnostics
- Multi-Monitor Navigation
- Multi-Session Support
- Slack integration
- Mobile Add-On : Only $20 per Agent Monthly
- Web Console
- File Transfer
- Remote Diagnostics
- Multi-Monitor Navigation
- Multi-Session Support
- Slack integration
- Mobile Add-On : Only $20 per Agent Monthly
Key Specification
| Other Categories: | |
|---|---|
| Deployment: | Cloud Hosted |
| Customer Support: | Phone,Online (Ticket),Business Hours |
| Customization: | Yes |
| Languages Support: | English |
Who uses RescueAssist
Company Details
- Company Name: RescueAssist
- Headquarter: Boston, Massachusetts United States
RescueAssist Description
Key Features & Specifications
- Session Recording
- Remote Control
- File Transfer
- Feedback Collection
- Diagnostic Tools
- Screen Sharing
- Live Chat
- Session Transfer
RescueAssist Video
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User Reviews
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What do you like best?
Once a session is established, the software works reasonably well at controlling remote PCs, transferring files, and delivering basic chat functionality with end user.
What do you dislike?
This product is unreliable. Frequently disconnected from running sessions, frequently unable to login, un-attended systems fail to respond to connection requests. In delivering real time support to end users this created unnecessary frustrations and delays on both sides. This is why I actively recommend not using this product.
Recommendations to others considering the product:
Find a better product than GoToAssist.
What problems are you solving with the product? What benefits have you realized?
We deliver remote support within our managed IT services practice. This product meets the basic requirements to service this business need.
What do you like best?
It is fairly intuitive. I could get it to work without any special training.
What do you dislike?
It takes time to get it work the way needed.
What problems are you solving with the product? What benefits have you realized?
Assisting with installing and using software.
What do you like best?
The ability to remotely connect to client computers to quickly perform technical support.
What do you dislike?
I have had quite a few problems trying to connect to certain client computers using the software. Also when telling clients to go to the website, the word "fast" is frequently misheard.
Recommendations to others considering the product:
no recommendations
What problems are you solving with the product? What benefits have you realized?
Quickly being able to diagnose client problems by visually what is happening on their screen.
What do you like best?
Trustworthy and seamless way of working with support on computer issues.
What do you dislike?
As a customer of support teams who use this application it all flows wonderfully - I barely even know that it's in use. Nothing to complain about.
What problems are you solving with the product? What benefits have you realized?
Easy and trustworthy way to work with end users.
What do you like best?
Works flawlessly on a variety of platforms, has never failed to function as needed so long as remote client has active network connection
What do you dislike?
Id prefer the option to have it start up running as a service, as it is almost always the first step required when doing any sort of remote work.
What problems are you solving with the product? What benefits have you realized?
We have a central IT office with a primarily remote work force. This sort of product saves us so much time and effort on support.
Keka HR Payroll Platform Key Clients
Frequently asked questions
Everything you need to know about discovering, comparing, and choosing the right AI software for your business.
RescueAssist has 1 plans,
- RescueAssist USD 69.00 /Month
RescueAssist is the Remote Access Software used for the below functionalities.
Top 5 RescueAssist features
- Session Recording
- Remote Control
- File Transfer
- Feedback Collection
- Diagnostic Tools
RescueAssist provides Phone,Online (Ticket),Business Hours support.
RescueAssist is allowed 0 Days Free Trial.
RescueAssist provides Help Guides,Video Guides,Blogs for the software training.
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