Marg ProProfs Help Desk

Marg ERP 9+

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ProProfs Help Desk is an efficient helpdesk and support ticketing software that enables companies to provide the best solution to queries raised by individual clients. Teams can manage multiple emails within a shared inbox, and the software is designed for top graded support teams. It utilises automation to enhance agent productivity levels, and appropriate reports are offered to help teams monitor essential customer service metrics, measure agent-wise performance and share NPS, CSAT and other survey-related reports. Companies can personalise the software to meet their own needs - they can generate custom fields for tickets, set priorities matching with SLAs and keep the identity of their brand intact. Other important functionalities include live chat, survey maker to gain customer feedback and knowledge base, which promotes self-service.
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Pricing of Marg ERP-Pharmaceutical Industry Software

Pricing plans

Introduce pricing plans

Simple, transparent pricing that grows with you. Try any plan free for 30 days.

Essentials

USD 15.00 //User/Month

USD0.00

Perfect for your business requirements and platform usage.

BOOK A DEMO
WHAT YOU WILL GET
  • Unlimited Tickets: Unlimited
  • Inboxes: 3
  • Departments & Teams: 3
  • Ticket History: 1 Year
  • Auto-Response
  • Canned Responses
  • Ticket Ratings
  • Reports: Basic
  • Roles & Permissions
  • File Attachments: 10 MB
  • Labels
  • Spam
  • Bookmark
  • Overdue Time
  • Internal Notes in Ticket
  • Dynamic Placeholders
  • Social Media Channels
  • Mobile App
  • Branding
  • Integrations: Basic
  • Customer Support: Premium Support
  • Unlimited Tickets: Unlimited
  • Inboxes: 3
  • Departments & Teams: 3
  • Ticket History: 1 Year
  • Auto-Response
  • Canned Responses
  • Ticket Ratings
  • R

Premium

USD 20.00 //User/Month

USD0.00

Perfect for your business requirements and platform usage.

BOOK A DEMO
WHAT YOU WILL GET
  • Unlimited Tickets: Unlimited
  • Inboxes: 5
  • Departments & Teams: 5
  • Ticket History: Unlimited
  • Includes features of Essentials plan
  • plus
  • Reports: Advanced
  • Ticket Routing
  • Child Tickets
  • Audit & Admin Controls
  • File Attachments: 20 MB
  • Business Hours
  • ProProfs Survey Maker: Survey Maker Premium ($120 per Year and $20 per Month)
  • Custom Fields & Filters
  • API & Single Sign-On
  • White Label
  • Custom License
  • Enterprise Security & Ownership
  • Vault
  • Integrations: Advanced
  • Unlimited Tickets: Unlimited
  • Inboxes: 5
  • Departm

Enterprise

USD 0.00 /

USD0.00

Perfect for your business requirements and platform usage.

BOOK A DEMO
WHAT YOU WILL GET
  • Includes features of Premium plan
  • plus
  • Inboxes: Unlimited
  • Departments & Teams: Unlimited
  • Customer Support: Onboarding & Success Manager
  • Includes features of Premium plan
  • plus
  • Inboxes: Unlimited
  • Departments & Teams: Unlimited
  • Customer Support: Onboarding & Success Manager

Who uses ProProfs Help Desk

SMEs
SMEs
Enterprises
Enterprises

Company Details

  • Company Name: ProProfs Help Desk
  • Headquarter: Santa Monica, California United States

ProProfs Help Desk Description

Key Features & Specifications

  • 360-degree Customer view
  • Data Enrichment
  • Data Orchestration
  • Data Source
  • Hyper Targeting
  • GDPR Compliance
  • Data Cleansing
  • Email Marketing
  • Landing Pages
  • Incident Management
  • Social Media Integration
  • Multi-Channel Communication
  • Macros (Templated Responses)
  • Customizable Branding
  • Ticket Management
  • Surveys & Feedback
  • Known Issue Management
  • Knowledge Base
  • Contract (SLA Management)
  • Community Forums
  • Automated Routing
  • Alerts (Escalation)
  • Self Service Portal
  • Live Chat
  • Document Storage

ProProfs Help Desk Video

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User Reviews

WRITE A REVIEW
quotes

What you like the most about ProProfs Help Desk?

ProProfs Help Desk has been the best addition to our team’s existing tool stack. Some of the standout features of this tool are its efficient ticket distribution system (round-robin algorithm), well-organized customer database, comprehensive reporting, and seamless live chat integration. The tool excels in providing excellent multi-channel support and boasts a superb interface.

- Shruti

consultant At ThinkBizz

quotes

ProProfs help desk has helped us save more, scale our support process quickly, and stay available for customers on multiple channels.

What you like the most about ProProfs Help Desk?

Before switching to ProProfs Help Desk, we were using Zendesk and paying a lot more than we should have. ProProfs has helped us save more, scale our support process quickly, and stay available for customers on multiple channels. From my personal research, I can say that no other tool offers these many features at this price point.

- Archi Goyal

Marketer At Great Champ Technology

quotes

It was amazing working with this helpdesk tool.

What you like the most about ProProfs Help Desk?

As a help desk specialist, I highly recommend ProProfs Help Desk System for any team looking to improve productivity. The system is incredibly user-friendly, making it easy for both technicians and customers to use. Plus, with its built-in automation tools, it takes care of a lot of the busy work that can bog down customer support teams, freeing up time to focus on bigger issues.

- Jenifer

Sr Manager At Techahead

quotes

I believe the tool should offer advanced reporting capabilities. Currently, it has a limited number of help desk metrics.

What you like the most about ProProfs Help Desk?

As a help desk specialist, I highly recommend ProProfs Help Desk System for any team looking to improve productivity. The system is incredibly user-friendly, making it easy for both technicians and customers to use. Plus, with its built-in automation tools, it takes care of a lot of the busy work that can bog down customer support teams, freeing up time to focus on bigger issues.

- neha

seo executive At vibes communications

quotes

What you like the most about ProProfs Help Desk?

As a help desk specialist, I highly recommend ProProfs Help Desk System for any team looking to improve productivity. The system is incredibly user-friendly, making it easy for both technicians and customers to use. Plus, with its built-in automation tools, it takes care of a lot of the busy work that can bog down customer support teams, freeing up time to focus on bigger issues.

- Shrishti

Business Development At Thnkibiz

Keka HR Payroll Platform Key Clients

Frequently asked questions

Everything you need to know about discovering, comparing, and choosing the right AI software for your business.

ProProfs Help Desk has 3 plans,

  • Essentials USD 15.00 /User/Month
  • Premium USD 20.00 /User/Month
  • Enterprise USD 0.00

ProProfs Help Desk is the Help Desk Software used for the below functionalities.

Top 5 ProProfs Help Desk features

  • 360-degree Customer view
  • Data Enrichment
  • Data Orchestration
  • Data Source
  • Hyper Targeting

ProProfs Help Desk provides Phone,Online (Ticket),Business Hours support.

ProProfs Help Desk is allowed 0 Days Free Trial.

ProProfs Help Desk provides Help Guides,Video Guides,Blogs for the software training.

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