Marg Naytev

Naytev support has been very helpful and responsive when we’ve encountered technical issues. It’s also genera easy to use with regard to scheduling posts to be shared on social media.

Sometimes Naytev seems to have a mind of its own. It’s not always consistent with regard to automatically sharing content and has a tendency to lag when things are busy, though sometimes it lags even when things are slow.

What problems are you solving with the product? What benefits have you realized?

Response from of Naytev

Hey there, thanks for taking the time to write a review and provide great feedback! We're glad we can save you and your team time when it comes to scheduling content on social.

We're constantly working to maintain the platform and improve performance speed. We recently implemented updates to ensure platform stability and avoid lag related issues in the future.

The ability to test thumbs, headlines, and copy to ensure that each piece of content a publisher puts out is maximized for its peak performance for either engagement or actual traffic. Having slots to fill for each day on pages helps a team of more than one understand what is expected, without double posting. Naytev staff are quick to answer questions/resolve issues.

Some UI elements can be buggy, and Facebook's continually changing landscape can cause some slipups for the platform, but these are resolved very quickly.

What problems are you solving with the product? What benefits have you realized?

Response from of Naytev

Hey Edward - thanks for the feedback and taking the time to leave a review. We're always trying to stay ahead of platform changes so we can have a quick turnaround when Facebook changes unexpectedly.

Additionally - we're glad that we can give high performing content an extra boost and lower performing content a second chance at life.

If you have any additional questions, please don't hesitate to reach out to us.

1. How easy it is to schedule

2. The ability to have Naytev schedule in certain content windows and timeframes

3. Content tags to easily pull reports

4. Staff is really fast and helpful when you need them and keeps you up to date on any changes

5. The A/B testing helps you get your ads and content to the best audience with the best copy and image. Have had a lot of success with this function

6.

1. While the stats they do give are helpful I really with they had stats for overall big picture as well. Right now it mostly post data

2. Would love to have Instagram publishing someday!

3. Had a few glitches in the beginning where scheduled posts didn't post, but that has seemed to clear up and be fixed.

4. Not the biggest issue because it doesn't happen that often, but when there is an update to Naytev if you are working on a post it doesn't save your work and also forces to update before you finish.

What problems are you solving with the product? What benefits have you realized?

There are three things that I like best about this product:

1. Ease of use - It is super simple to get an A/B test going and publish the winning result. Even simpler to publish that winning result across multiple Facebook pages.

2. Customer service - I really appreciate knowing that if I have a problem that someone knowledgeable with the product is going to respond quickly and with the right information to get me going on my way.

3. Listening ear - It's great to have an easy product and a responsive customer service team but equally important is knowing that if something isn't working in a helpful way or if there is a tweak that could be made to make thing better that you have a group of people listening to new and innovative ideas that will help to develop the product into something better.

I dislike that it doesn't work on a mobile device.

What problems are you solving with the product? What benefits have you realized?

Response from of Naytev

We're glad that we're on your must have list. Thanks for taking the time to write a review!

We've heard your dislikes and we're rolling out a series of customizable notifications across email and Slack that will keep you up to date with your content. Very excited to see what you think!

I love the customer service! Any time there is a bug or I am having an issue or a question, Justine is always quick to help sort out the issues I am having or provides helpful suggestions for workarounds until the issue is resolved, in a timely manner.

I think Naytev has some opportunities when it comes to publishing videos, specifically with the title. I have found that even when I change the title in their title line, when it publishes to FB, the title will not upload properly and has to be changed manually. I also think there are opportunities when it comes to tagging each post. When I used Sprinklr at a previous company, we were able to look up the performance of specific tag categories and I feel like that would improve the platform immensely.

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

Response from of Naytev

Great feedback! Naytev supports advanced tagging and reporting by tag category, as well as video title changes. We'll be sure to follow up on how to take advantage of these capabilities."

As a heads up, regarding video titles, you can modify those in Naytev for social ads, but this doesn't apply for organic posts since Facebook doesn't display titles for organic video posts. Not so much that we don't do it, it's that FB doesn't do it. =(