Marg Kapture CX
Marg ERP 9+
4.5
Write Review
Pricing of Marg ERP-Pharmaceutical Industry Software
Pricing plans
Introduce pricing plans
Simple, transparent pricing that grows with you. Try any plan free for 30 days.
Special
USD 20.00 //User/Month
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- Unlimited Tickets
- Custom Dashboard
- Omnichannel Ticketing
- SLA Management
- CSAT & Feedback Management
- Automated Ticket Routing
- Employee Management
- Social Media
- Email Marketing
- Whatsapp Business
- Call management through Cloud telephony
- Dedicated Support during implementation
- 24x7 Call/Email Support
- Multilingual System
- Unlimited Tickets
- Custom Dashboard
- Omnichannel Ticketing
- SLA Management
- CSAT & Feedback Management
- Automated Ticket Routing
- Employee Management
- Social Media
- Email Marketing
- Social Media
Essential
USD 28.00 //User/Month
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- Omnichannel Ticketing
- Auto-assign Tickets
- SLA Management
- Data Import
- Web Forms
- Scheduled Reports
- Lead Management
- Basic Dashboards
- Customer 360
- Omnichannel Ticketing
- Auto-assign Tickets
- SLA Management
- Data Import
- Web Forms
- Scheduled Reports
- Lead Management
- Basic Dashboards
Professional
USD 40.00 //User/Month
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- Includes features of Essential plan
- plus
- Custom API
- Ecommerce Integrations
- Reports & Analytics
- Social Media Integrations
- Mobile App
- Chat
- Quotations & Payments
- Knowledge Base
- 24x7 Support
- Includes features of Essential plan
- plus
- Custom API
- Ecommerce Integrations
- Reports & Analytics
- Social Media Integrations
- Mobile App
- Chat
- Quotations & Payments
- Knowledge Base
- 24x7 Support
Enterprise
USD 65.00 //User/Month
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- Includes features of Professional plan
- plus
- Custom Reporting
- Sandbox
- IP Whitelisting
- Dashboards
- Self-serve
- Contacts Management
- Customized Ticket Disposition
- Workflow Management
- Dedicated Account Manager
- Includes features of Professional plan
- plus
- Custom Reporting
- Sandbox
- IP Whitelisting
- Dashboards
- Self-serve
- Contacts Management
- Customized Ticket Disposition
- Workflow Management
- Dedicated Account Manager
Key Specification
| Other Categories: | |
|---|---|
| Deployment: | Cloud Hosted,Hybrid |
| Customer Support: | Phone,Online (Ticket),Business Hours |
| Customization: | No |
| Languages Support: | English |
Who uses Kapture CX
Company Details
- Company Name: Kapture CX
- Headquarter: Coral Springs,
Kapture CX Description
In today's competitive landscape, delivering exceptional customer experiences is paramount. Kapture CX stands out by offering a comprehensive solution that addresses the unique challenges faced by different industries, including Banking, Financial Services, and Insurance (BFSI), Retail, Travel, Digital Native sectors, Energy & Utilities, and Consumer Durables.
The platform's AI-driven approach ensures that customer interactions are not only efficient but also deeply personalized. By analyzing customer data and behavior, Kapture CX enables businesses to anticipate needs and provide proactive support. This level of personalization fosters stronger customer relationships and enhances overall satisfaction.
Key Features & Specifications
Omnichannel Support: Manage customer interactions from multiple channels—social media, email, live chat, and more—within a unified dashboard, ensuring consistent and efficient responses.
Automation: Automate routine tasks such as ticket creation, assignment, and follow-ups to reduce manual workloads and improve response times.
AI-Powered Personalization: Utilize artificial intelligence to analyze customer data and deliver personalized support experiences, enhancing satisfaction and loyalty.
Reporting & Analytics: Access interactive reports with visual representations to monitor performance metrics, track campaign effectiveness, and identify improvement areas.
Third-Party Integrations: Seamlessly integrate with applications like SAP, Oracle, WordPress, Shopify, Yelp, FreshBooks, and Twilio to unify operations within existing ecosystems.
User, Role, and Access Management: Implement granular control over data access to ensure security and compliance, allowing only authorized personnel to access sensitive information.
Mobile User Support: Ensure that the platform is easily accessible and usable on multiple mobile devices, including phones and tablets, facilitating support on-the-go.
Customization: Allow users to customize chat colors, text, logos, and branding to align the platform with company aesthetics and enhance the user experience.
These features collectively empower businesses to deliver exceptional customer experiences, streamline support operations, and drive growth in a competitive marketplace.
Key Features & Specifications
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Document Storage
- Customizable Branding
- Ticket Management
- Surveys & Feedback
- Known Issue Management
- Knowledge Base
- Contract (SLA Management)
- Community Forums
- Automated Routing
- Alerts (Escalation)
- Self Service Portal
- Live Chat
Kapture CX Video
Alternative
More Alternative
Keka HR Payroll Platform Screenshots
.png)
.png)
.png)
.png)
.png)
.png)
.png)
User Reviews
WRITE A REVIEW
What do you like best?
Actually we didn't get to start using it fully they didn't/couldn't implement the customization they promised.
What do you dislike?
We’re small tourism start-up based out of Portblair, Andaman, we run our operations out of Bangalore Office. We happen to have done business with Kapture CRM and we had a bad experience dealing with Kapture CRM(Adjetter Media), and here is our honest feedback/review/rant!
During the ordeal, people at Kapture CRM were made false promises, walked backed words, sidestepped when asked questions, ignore our email. Even after no services were delivered, they didn’t refund claiming they’ve worked on, so they can’t refund. Before we took the decision to do this we were very patient, tried asking politely, but the response so poor, we thought we will have to do this. Here’s the story with the timeline and screen captures from email interaction. https://www.kapturecrmreview.com/post/kapture-crm-review-by-sagar
Recommendations to others considering the product:
Please don't do business with them.
What problems are you solving with the product? What benefits have you realized?
We were trying to implement Operation CRM and well they promised the can help us solve it and the failed miserably.
What do you like best?
This platform is full of many features that can help any customer who wants to simplify their business or work on the one hand as a section dedicated to each type of industry ie has a section only for companies dedicated to marketing which is what I use and has other sections for sales executives, administrative executives and so on, handles a very good ease of use that allows me and my team to work and be with customers every day very effectively
What do you dislike?
I really do not find faults in this software but I do not think it is still perfect as all software that have been on the market for a short time there is always a need on the part of the customer to constantly be updating the platform. In addition, on several occasions I have had the opportunity to contact technical support and the truth is that I have not received the attention I expected in addition to your response speed is not so much but I do not think it's a big deal that I dislike a lot in the end managed to solve my problem
Recommendations to others considering the product:
is very good and almost perfect
What problems are you solving with the product? What benefits have you realized?
I have to admit that a couple of years ago I was very frustrated because I couldn't find a platform that would allow me to have all the features and comforts that this KAPTURE software offers
What do you like best?
There are a number of aspects of Kapture CRM that i consider to be deal-winners.
1. It combines all the necessary features for sales and customer service automation. This includes contact management, 360 degree customer profiling, lead nourising, customer management etc.
2. Kapture CRM differentiates by providing custom solutions for different industry verticals. For example, the CRM platform for marketing would have different requirements compared to an FMCG business.
3. It focuses on end-to-end business automation. You can manange a diverse range of business founctanalities within a single platform.
4. It’s more afforable than other market alternatives. It provides a number of advanced features at a lower cost.
5. The customer service team is working with my team to develop and design new workflows to conceive better ways of operations.
6. The customer service team are good at practicing what they preach. ie. good response rates and query resolutions.
What do you dislike?
Nothing pretty much. I have been satisfied with the Kapture CRM platform and the ability of the team to assist and provide amicable resolutions at every turn of relationship. All these allows you to scale without having any scares about data management.
What problems are you solving with the product? What benefits have you realized?
customer service management, sales management, Smart workflows, Better productivity, Better data management,
What do you like best?
There are a number of aspects of Kapture CRM that i consider to be deal-winners.
1. It combines all the necessary features for sales and customer service automation. This includes contact management, 360 degree customer profiling, lead nourising, customer management etc.
2. Kapture CRM differentiates by providing custom solutions for different industry verticals. For example, the CRM platform for marketing would have different requirements compared to an FMCG business.
3. It focuses on end-to-end business automation. You can manange a diverse range of business founctanalities within a single platform.
4. It’s more afforable than other market alternatives. It provides a number of advanced features at a lower cost.
5. The customer service team is working with my team to develop and design new workflows to conceive better ways of operations.
6. The customer service team are good at practicing what they preach. ie. good response rates and query resolutions.
What do you dislike?
Nothing pretty much. I have been satisfied with the Kapture CRM platform and the ability of the team to assist and provide amicable resolutions at every turn of relationship. All these allows you to scale without having any scares about data management.
What business problems are you solving with the product? What benefits have you realized?
customer service management, sales management, Smart workflows, Better productivity, Better data management,
PROS & CONS
What are the best aspects of this product?
Customizable Dashboard, Mobile CRM, Lead Management, Dedicated Account Manager, etc
What aspects are problematic or could work better?
There is none
What features/services would you like to see in future versions of this product?
They have all the features included
What specific problems in your company were solved by this product?
Sales productivity Increased and customer satisfaction also
Are you a current user of this product?
No
Keka HR Payroll Platform Key Clients
Frequently asked questions
Everything you need to know about discovering, comparing, and choosing the right AI software for your business.
Kapture CX has 4 plans,
- Special USD 20.00 /User/Month
- Essential USD 28.00 /User/Month
- Professional USD 40.00 /User/Month
- Enterprise USD 65.00 /User/Month
Kapture CX is the CRM Software used for the below functionalities.
Top 5 Kapture CX features
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Document Storage
Kapture CX provides Phone,Online (Ticket),Business Hours support.
Kapture CX is allowed 0 Days Free Trial.
Kapture CX provides Help Guides,Video Guides,Blogs for the software training.
Need Help Selecting
the Right AI Solution?
Speak with our team for tailored recommendations and insights to accelerate your AI adoption.
