Marg Hopper HQ

If you're starting your 14 days trial just to test the product and forget to cancel it before the renewal date (like I did, they will charge your card. They will not offer you a refund even if you contact them a minute after the charge (like I did. They said that it is written in the terms of service that charges are non-refundable. I'm sure they're aware that no one reads the terms of service, so they're using this fact to earn a few more bucks from people who are not careful.

The idea of this tool is fantastic! Solving so many issues, other similar services are having. In theory, this tool is brilliant.But wow, they fail on delivering :-/First I signed up to their trial - and added my Instagram account. After this, I should confirm in my Instagram-app, when they tried to log in. I clicked the "It was me" button around 20 times before it FINALLY worked.All through this, I was trying to get in touch with their customer service, but the response time makes the chat solution useless.When it finally worked, I was a little sceptic. But the customer service told me, that now everything was up and running, and then it should be a smooth ride. But sadly, it was not at all :-/ (And I was too optimistic, so I bought one full year of their service)It worked for something like a week, then the tool started sending me emails, saying that they couldn't post to Instagram - even though the posts were created. I started ignoring that message - and then just needed to double-check Instagram after each planned post.Last Friday (6th of March) the tool stopped working completely. Suddenly my account wasn't connected anymore, and no post was made. I wrote to their support, and still, there are very long response time - and they always give this very wage answer - promising me, that an engineer is looking at the issue, but nothing happens.It is annoying to have paid for a whole year of their service when it becomes useless and unreliable. I would NOT recommend anyone to try out their service :-/

Bad experience - Nowhere it's mentioned that when you start a trial, it takes "24 hours for the account to be reviewed" and your options are limited. They make you create a post in their Dashboard, only for that post to be sent to your email (with your content, pictures, video, whatever it be), and for that same downloadable link not to be working. If I wanted to post from my phone, I'd transfer all the data to my phone and then do it from there. I really don't understand why they make you do double the work, post it once in their dashboard, and then again from your phone, lol... Another thing, no one ever replies in their chat. Ultra slackers. Wouldn't recommend to anyone.

Not worth it. Customer service is unhelpful and unaccommodating. There is nothing special about this platform that you won't find elsewhere with better service.

I signed up to Hopper HQ, due to the offer to schedule posts, I used it for a trail a period but was not only charged despite no longer using it past the trail period but was charged twice. Surprisingly their customer service were very unhelpful. I sent a number of emails, including a screenshot of my bank details showing the payments that had been taken out before they seemed to take notice. I was told I was charged because I didn't cancel my subscription after the trail period (my mistake) but as I had not used it they would refund me. The lady dealing with my case completely ignored my query as to why I was charged twice until I queried this again- her explanation was she missed that part of my email and I was charged twice because I signed up twice??? I didn't buy that, but as she said I would receive a full discount I was satisfied I will get my money back. I did, however it was for just one payment, and the refund amount was less than what they had taken out of my account- again, I queried this and was told to speak to my bank as the conversion rate is down to them (nonsense- if you can take out a certain amount, you can surely refund that exact amount back), furthermore, up to date, I am still waiting for both refunds and to add insult to this regrettable experience with Hopper HQ, another payment has just been taken out of my account this month! I have sent an email with screenshots of my account again, but I'm yet to hear anything. I am currently online searching for how and who to report this company to for fraud because this is simply unacceptable.