Marg GoToAssist
Marg ERP 9+
4.6
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What is GoToAssist?
GoToAssist is a remote support solution designed to help IT teams, technicians, and customer support professionals troubleshoot devices from anywhere. It enables secure access to desktops, laptops, and mobile devices, allowing teams to resolve technical issues in real time. The platform delivers fast, reliable remote control capabilities with built-in tools that make support operations efficient. The software is widely used because it eliminates the need for on-site visits, offering quick problem resolution and smooth collaboration between technicians and end users. It fits well in organizations that prioritize fast IT response and dependable remote support.
Pricing of Marg ERP-Pharmaceutical Industry Software
Pricing plans
Introduce pricing plans
Simple, transparent pricing that grows with you. Try any plan free for 30 days.
Service Desk
USD 49.00 //Month
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- Full features and functionality for a flat fee with no hidden costs for server maintenance
- IT staff or other “extra” charges
- 24-hour-a-day
- 7-day-a-week support from our U.S.-based GoToAssist Global Customer Support team
- Free upgrades
- Access to training videos
- help guides and best practices
- Full features and functionality for a flat fee with no hidden costs for server maintenance
- IT staff or other “extra” charges
- 24-hour-a-day
- 7-day-a-week support from our U.S.-based GoToAssist Global Custom
GoToAssist
USD 69.00 //User/Month
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- 1 Agent
- Agent Console
- File Transfer
- Remote Diagnostics
- Multi-Monitor Navigation
- Multi-Session Support
- Slack Integration
- Include Mobile Add-On: Only $20.00/Agent Monthly
- Mobile Chat / Remote View / Remote Control* / Device Info / Camera Share
- 1 Agent
- Agent Console
- File Transfer
- Remote Diagnostics
- Multi-Monitor Navigation
- Multi-Session Support
- Slack Integration
- Include Mobile Add-On: Only $20.00/Agent Monthly
- Mobile Chat / Remote View / Remote Control* / Device Info / Camera Share
Key Specification
| Other Categories: | |
|---|---|
| Deployment: | Cloud Hosted |
| Customer Support: | Online (Ticket) |
| Customization: | Yes |
| Languages Support: | English |
Who uses GoToAssist
Company Details
- Company Name: GoToAssist
- Headquarter: Boston, Massachusetts United States
GoToAssist Description
Who Uses GoToAssist?
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IT support teams
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Managed Service Providers (MSPs)
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Customer service departments
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Remote helpdesk technicians
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Small to large enterprises needing remote troubleshooting
Why Choose GoToAssist?
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Easy device access without complicated setup
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Secure remote connections with strong encryption
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Fast performance for real-time troubleshooting
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Useful for both in-house teams and third-party service providers
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Reduces downtime by resolving issues quickly
Benefits of GoToAssist
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Faster support response times
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Reduced operational costs by lowering on-site visits
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Improved agent productivity through quick access tools
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Enhanced customer satisfaction with smooth remote sessions
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Scalable solution for growing support teams
This type of efficiency is often compared with other helpdesk tools used in tech environments.
Features of GoToAssist
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Remote desktop control
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Unattended device access
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File transfer during sessions
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Session recording
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Multi-monitor navigation
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System diagnostics
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Device management tools
How to Use GoToAssist?
Using GoToAssist is simple: technicians log into the dashboard, start a remote session, and connect to a user’s device using a secure code. Once connected, they can control the device, run diagnostics, transfer files, and perform fixes. The platform is designed to be intuitive even for new technicians.
GoToAssist Demo
A demo generally showcases how to initiate sessions, manage user devices, run diagnostics, and switch between screens. It demonstrates how technicians can provide seamless support without being physically present.
GoToAssist Pricing
To answer your keyword queries on gotoassist pricing, gotoassist cost, and gotoassist price: GoToAssist offers tier-based pricing depending on the number of users and support needs. The cost usually includes unlimited remote sessions, unattended access, and core support features. The pricing may vary depending on the plan chosen, making it flexible for both small teams and larger enterprises.
GoToAssist Review
Users appreciate GoToAssist for its fast connection speed, reliable remote access, and ease of use. It is often praised for its simplicity and effectiveness in handling technical support tasks. Some users mention that advanced reporting could be improved, but overall the platform is considered highly dependable for remote IT support.
Key Features & Specifications
- Session Recording
- Remote Control
- File Transfer
- Feedback Collection
- Diagnostic Tools
- Screen Sharing
- Live Chat
- Session Transfer
GoToAssist Video
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User Reviews
WRITE A REVIEW
PROS & CONS
What are the best aspects of this product?
Their multi-monitor support works flawlessly since all it takes is to hover your mouse at center edge on any GoToAssist window side, where the focus will be shifted to another panel. This is beneficial if a client has numerous windows open without having to drag the windows around.
What aspects are problematic or could work better?
Currently, some on-demand film streaming services, such as Netflix and Lovefilm, aren't compatible with XMBMC operating on
the on-demand film streaming services offered by Lovefilm and Netflix are both currently incompatible with XBMC running on the PI.
What specific problems in your company were solved by this product?
Their multi-monitor support works flawlessly since all it takes is to hover your mouse at center edge on any GoToAssist window side, where the focus will be shifted to another panel. This is beneficial if a client has numerous windows open without having to drag the windows around.
Are you a current user of this product?
Yes
PROS & CONS
What are the best aspects of this product?
I work in a software agency that makes use of TeamViewer for remote support. GoToAssist is our backup in case users fail get into TeamViewer. Installation is a breeze (for both support personnel and user). Features are comparable to today's remote support apps.
What aspects are problematic or could work better?
I've yet to see any downside with this software. It could be blocked by some company networks. It does run an executable, which some users will be blocked. But then again, other remote support programs are the same.
What specific problems in your company were solved by this product?
Working within tech support, remote support is a swift approach to resolving issues and keeping each customer happy. This is a critical product for any company who boasts quality support.
Are you a current user of this product?
Yes
PROS & CONS
What are the best aspects of this product?
Having the capacity to restart a user's computer remotely with having to re-connecting is an advantage. Passing off a session to another technician is an awesome feature which makes makes it easier to escalate and a user's PC issues to thhe right person. The UI is simple enough.
What aspects are problematic or could work better?
I haven't found anything I don't like. It's fast and simple overall. It can be difficult for those using the software for the very first time. But that's something anyone can get over with.
What specific problems in your company were solved by this product?
This software helps me gain remote computer access for configuration and reboot; manage session chats; and move documents.
Are you a current user of this product?
Yes
PROS & CONS
What are the best aspects of this product?
Their multi-monitor support works flawlessly since all it takes is to hover your mouse at center edge on any GoToAssist window side, where the focus will be shifted to another panel. This is beneficial if a client has numerous windows open without having to drag the windows around.
What aspects are problematic or could work better?
Currently, some on-demand film streaming services, such as Netflix and Lovefilm, aren't compatible with XMBMC operating on
the on-demand film streaming services offered by Lovefilm and Netflix are both currently incompatible with XBMC running on the PI.
What specific problems in your company were solved by this product?
Their multi-monitor support works flawlessly since all it takes is to hover your mouse at center edge on any GoToAssist window side, where the focus will be shifted to another panel. This is beneficial if a client has numerous windows open without having to drag the windows around.
Are you a current user of this product?
Yes
PROS & CONS
What are the best aspects of this product?
Having the capacity to restart a user's computer remotely with having to re-connecting is an advantage. Passing off a session to another technician is an awesome feature which makes makes it easier to escalate and a user's PC issues to thhe right person. The UI is simple enough.
What aspects are problematic or could work better?
I haven't found anything I don't like. It's fast and simple overall. It can be difficult for those using the software for the very first time. But that's something anyone can get over with.
What specific problems in your company were solved by this product?
This software helps me gain remote computer access for configuration and reboot; manage session chats; and move documents.
Are you a current user of this product?
Yes
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Frequently asked questions
Everything you need to know about discovering, comparing, and choosing the right AI software for your business.
GoToAssist has 2 plans,
- Service Desk USD 49.00 /Month
- GoToAssist USD 69.00 /User/Month
GoToAssist is the Remote Access Software used for the below functionalities.
Top 5 GoToAssist features
- Session Recording
- Remote Control
- File Transfer
- Feedback Collection
- Diagnostic Tools
GoToAssist provides Online (Ticket) support.
GoToAssist is allowed 0 Days Free Trial.
GoToAssist provides Help Guides,Video Guides,Blogs for the software training.
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