Marg Freshchat
Marg ERP 9+
4.4
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Freshchat is an advanced messaging and live chat solution designed to help businesses engage with customers seamlessly across multiple channels. Built to enhance customer support, sales, and engagement, Freshchat empowers organizations with AI-driven automation, real-time conversations, and intelligent workflows. Freshchat is an advanced messaging and live chat solution designed to help businesses engage with customers seamlessly across multiple channels. Built to enhance customer support, sales, and engagement, Freshchat empowers organizations with AI-driven automation, real-time conversations, and intelligent workflows.
Pricing of Marg ERP-Pharmaceutical Industry Software
Pricing plans
Introduce pricing plans
Simple, transparent pricing that grows with you. Try any plan free for 30 days.
Free (Messaging)
USD 0.00 /Free forever up to 10 agents
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- Chat widget on website and mobile apps
- Team inbox
Growth (Messaging)
USD 18.00 /Month
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- Everything Free +
- Social media messengers (Facebook and Instagram)
- Text messaging
- digital messengers and channels (SMS WhatsApp Line Google Business Messages)
- Freshcaller
- Freddy AI Agent
- Standard reports and real-time dashboards
- Role-based access control
- Single sign-on
- Everything in Growth plus
- Custom real-time dashboards
- Agent availability dashboard
- Assignment - Intelliassign round robin and load balanced
- Multiple SLA policies
- Role-based access control
- Single sign-on
- Business hours - Global multiple group specific
Enterprise
USD 83.00 /Month
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- Everything in Pro plus
- JWT authentication
- Audit logs
- Allowed domains and IP whitelisting
Key Specification
| Other Categories: | |
|---|---|
| Deployment: | Cloud Hosted |
| Customer Support: | Phone,Email,Live Chat,Online (Ticket),Business Hours |
| Customization: | No |
| Languages Support: | English |
Who uses Freshchat
Company Details
- Company Name: Freshchat
- Headquarter: San Mateo, California United States
Freshchat Description
In today’s digital-first world, customers expect quick, convenient, and meaningful interactions with businesses. Freshchat is a feature-rich messaging platform designed to meet these expectations by enabling businesses to communicate efficiently through live chat, automation, and AI-powered chatbots.
Freshchat’s omnichannel support allows businesses to engage customers across multiple platforms, including websites, mobile applications, and popular messaging apps. This ensures that customers receive timely responses regardless of their preferred communication channel.
One of Freshchat’s most valuable features is its AI-powered chatbots, which handle common queries, provide instant responses, and assist customers 24/7. By leveraging machine learning and natural language processing (NLP), these bots understand user intent and offer relevant solutions without requiring human intervention.
For more complex inquiries, Freshchat’s smart routing system ensures that conversations are assigned to the right agents based on expertise, priority, or availability. This improves resolution times and enhances customer satisfaction.
Freshchat also enables businesses to offer contextual support, allowing agents to access a complete history of customer interactions, track user behavior, and provide personalized responses. This results in a smoother and more meaningful customer experience.
To further optimize customer engagement, Freshchat integrates with CRM platforms, helpdesk software, and marketing automation tools, allowing businesses to manage customer data efficiently. The software also provides in-depth analytics and reporting, helping teams measure key performance metrics such as response time, customer satisfaction, and chat trends.
Freshchat’s flexible and scalable nature makes it an ideal choice for startups, small businesses, and large enterprises looking to modernize their customer support and sales conversations.
Key Features & Specifications
1. AI-Powered Chatbots
Automates customer conversations and handles FAQs using natural language processing (NLP).
Provides 24/7 assistance without human intervention, improving efficiency.
2. Omnichannel Messaging
Supports real-time conversations via websites, mobile apps, and messaging platforms like WhatsApp, Facebook Messenger, and Instagram.
Ensures seamless communication across all customer touchpoints.
3. Smart Routing & Automation
Assigns customer queries to the most suitable agents based on expertise and availability.
Automates workflows to streamline repetitive tasks and enhance response times.
4. Contextual Conversations
Provides access to past conversations and customer journey insights.
Enables personalized interactions by understanding user preferences and history.
5. Multi-Language Support
Allows businesses to communicate with customers in multiple languages, expanding global reach.
6. CRM & Helpdesk Integrations
Seamlessly connects with Freshdesk, Freshsales, Salesforce, Zendesk, and other CRM platforms.
Ensures unified customer data management for a seamless support experience.
7. Rich Messaging Features
Supports interactive messages, file sharing, emojis, GIFs, and multimedia content for engaging conversations.
8. Analytics & Performance Tracking
Monitors agent performance, customer satisfaction, and conversation trends.
Provides actionable insights to improve customer engagement strategies.
9. Customizable Chat Widgets
Allows businesses to personalize the chat interface to match their branding and website aesthetics.
10. Security & Compliance
Offers end-to-end encryption, GDPR compliance, and secure communication protocols to protect user data.
Freshchat is a dynamic and intelligent messaging solution that helps businesses enhance customer engagement, optimize support operations, and drive meaningful conversations. By combining live chat, AI automation, and seamless integrations, it enables companies to create exceptional customer experiences effortlessly.
Key Features & Specifications
- Visitor Targeting
- Transfers
- Shortcut Messages
- Persistent Chat
- Knowledge Database
- Agent Scheduling
- Social Media Integration
- Customizable Branding
- Automatic Chat Translation
- Chat History
- Assignment Management
- Automatic Greetings
- Canned Responses
- File Sharing
- Personal Greetings
- Real Time Monitoring
- Visitor Tracking
Freshchat Video
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User Reviews
WRITE A REVIEW
What do you like best?
Setting it up is relatively easy but that is all.
What do you dislike?
They charge on the credit card that is on file for services never used and they do NOT return the money as their support promised within 5 business days. In our case, 10 days have gone by and still, we have not received the refund.
What problems are you solving with the product? What benefits have you realized?
No benefits at all
What do you like best?
Easy integration, simple and intuitive interface
What do you dislike?
We have been subscribing to Freshchat's Garden plan ($29) for more than a year now and something mind blowing happened today. We received 2 invoices where our corporate card was charged $175 and $156 respectively and we were immediately alarmed.
Using Freshchat's own chat support function, we sent a few messages to ask for an explanation and ironically we only got a reply 30mins later. We were told to wait for an email from the billing team, at the same time, we were told that we exceeded our MUV limit (Monthly Unique Visitor) hence extra charges were incurred, 4 times of the original subscription fee to be exact.
Now, this is the first time we realized that the fee was tied to our MUV, we rechecked Freshchat's website, it wasn't explicitly stated in the pricing page, sly, but perhaps other providers of similar products are doing the same.
We then received an email telling us that we were basically charged twice because of a "system error". Here's where it gets more ridiculous: instead of refunding us the wrongly overcharged amount, they decided to withhold the amount as credits that we could utilize to deduct future payments. If this is not shameless, I don't know what is.
More importantly, there is 0 transparency behind the how the excess fee is derived (supposedly tied to your website's monthly unique visitors). No computation, no breakdown. They decide an MUV for us, which we can't tally to our own system log!
I am not sure if this happens to other clients, but just be careful and don't assume that your bill is correct, in fact, theoretically there is no cap to how much you could be charged.
What problems are you solving with the product? What benefits have you realized?
instant response to customers' inquiries
What do you like best?
Hm...nothing is coming to mind. I guess it isn't an extremely ugly interface? If you are using it in the specific way that Freshworks intends for it to be used (in other words, using the specific workflow they want, I assume something like the workflow they use internally then it probably works fine. If you're looking for a restrictive workflow with fewer options than their previous livechat, that is basically intended to be an attempt to ride the coattails of other, better livechat experiences, then this is right up your alley.
What do you dislike?
I spent most of my first week talking to their support team trying to find options, trying to fix bugs, and asking questions that weren't answered anywhere in the documentation (such as it is. Most of the replies were 'we don't support that' or 'sorry, you should actually follow this workflow instead'. Why remove simple options that were available in the old version? A new version should be more customizable, especially when they redesigned it to be a fuller experience (I thought, it shouldn't be less customizable and restrictive. And of the 4-5 requests I've made for features to be adjusted, I've only 1 time heard 'I'll pass that on to our team'. Every other request? I was told we should change our processes and workflows to match Freshchat's intended flow. Anyone who uses Freshworks knows that they are ridiculously slow in implementing feedback (check their forums, so being told 'I'll pass that on' is basically their way of saying check back in 4-5 years, but it would be nice if they at least did me the courtesy of sharing my feedback. On a sidenote, they assign ridiculous names to incoming chats. When I convert it to a ticket, that's what I want my customer seeing. 'Reply to conversation with Chugging Carrot'. Thanks, Freshchat. Great work.
So, if you're looking for a tool like Intercom, but one that doesn't work as well, doesn't integrate with their other tools nearly as well, restricts your options, and is frustrating, then check out Freshchat!
Recommendations to others considering the product
Find a better product. All jokes from my previous comments aside, it is clunky and restrictive. If you're looking for a tool like Freshworks it trying to offer (and failing at go for Intercom.
What business problems are you solving with the product? What benefits have you realized?
We were looking for a live chat tool. This has solved that business problem with a grade of about C-. As far as benefits?
What do you like best?
The shortcuts that allow me to send full messages without typing them
What do you dislike?
If I switch off of it and go to another tab, it doesn't let me know if a user has responded. I'll come back and see that the person has been waiting on me, Also, I'd like for the other tickets to close once they've left the chat. Sometime's it may look like there are 20 chats open when in reality, there are none.
What business problems are you solving with the product? What benefits have you realized?
Customer support. Same thing we did with the other system we used. Im just a user and not the admin, so a lot of these questions, I just do not know the answer to. sorry
What do you like best?
its cheap, has some versatility to integrate etc
What do you dislike?
support provided by the technical team, information on the knowledge base is not updated, and sometimes leads to a dead link. I am left stranded with no way to fix the issue on my own and need to spend a lot of time trying to figure this out with the tech support.
What problems are you solving with the product? What benefits have you realized?
yet to leverage on this at the moment, cant comment.
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Frequently asked questions
Everything you need to know about discovering, comparing, and choosing the right AI software for your business.
Freshchat has 4 plans,
- Free (Messaging) USD 0.00 Free forever up to 10 agents
- Growth (Messaging) USD 18.00 Month
- Pro USD 47.00 Month
- Enterprise USD 83.00 Month
Freshchat is the AI Live Chat Software used for the below functionalities.
Top 5 Freshchat features
- Visitor Targeting
- Transfers
- Shortcut Messages
- Persistent Chat
- Knowledge Database
Freshchat provides Phone,Email,Live Chat,Online (Ticket),Business Hours support.
Freshchat is allowed 0 Days Free Trial.
Freshchat provides Help Guides,Video Guides,Blogs for the software training.
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