Marg Five9
Marg ERP 9+
4.2
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Five9 is a robust cloud-based contact center software solution designed to streamline and optimize customer service operations. It delivers a comprehensive suite for omnichannel engagement including voice, email, chat, SMS, and social media, enabling businesses to provide seamless customer experiences. Built with flexibility and scalability in mind, Five9 supports both inbound and outbound interactions, automated workflows, predictive dialers, and AI-powered tools to enhance agent performance and operational efficiency.
The platform offers extensive CRM and unified communications integrations, empowering businesses to create connected, efficient, and intelligent customer journeys. With intelligent routing, real-time analytics, and workforce management capabilities, Five9 helps organizations improve customer satisfaction while reducing operational costs. It is ideal for enterprises seeking a reliable, secure, and scalable contact center solution that supports remote and hybrid workforce models.
Pricing of Marg ERP-Pharmaceutical Industry Software
Pricing plans
Introduce pricing plans
Simple, transparent pricing that grows with you. Try any plan free for 30 days.
Digital - Digital-only
USD 119.00 /Month
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- Channels - Chat Email SMS-MMS Social Messaging
- Blended Inbound - Outbound
- Agent Desktop
- Geo Redundancy
- Recording
- Workflow Automation
- 24-7 World Class Support
Core - Voice-only
USD 119.00 /Month
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- Channels - Voice Only
- Blended Inbound - Outbound
- Agent Desktop
- Geo Redundancy
- Recording
- Workflow Automation
- 24-7 World Class Support
Premium - Digital + Voice - Customize
USD 0.00 /Year
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- Channels - Chat Voice Email
- Blended Inbound - Outbound
- Agent Desktop
- Geo Redundancy
- Recording
- Dialer
- Workforce Engagement - Enterprise QM
- Workforce Engagement - Enterprise WFM
- Workflow Automation - Full Platform
- 24-7 World Class Support
Optimum - Digital + Voice + WEM - Customize
USD 0.00 /Year
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- Channels - Chat Voice Email
- Blended Inbound - Outbound
- Agent Desktop
- Geo Redundancy
- Recording
- Dialer
- Workforce Engagement - Enterprise QM
- Workforce Engagement - Enterprise WFM
- Workflow Automation - Full Platform
- 24-7 World Class Support
Ultimate - Digital + Voice + WEM + Analytics - Customize
USD 0.00 /Year
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- Channels - Chat Voice Email
- Blended Inbound - Outbound
- Agent Desktop
- Geo Redundancy
- Recording Dialer
- Workforce Engagement - Enterprise QM
- Workforce Engagement - Enterprise WFM
- Interaction Analytics
- Workflow Automation - Full Platform
- 24-7 World Class Support
Key Specification
| Other Categories: | |
|---|---|
| Deployment: | Cloud Hosted,Hybrid,Any |
| Customer Support: | Phone,Email,Live Chat,Business Hours |
| Customization: | No |
| Languages Support: | Arabic, Chinese, Dutch, English, French, German, Hebrew, Italian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Thai, Turkish |
Who uses Five9
Company Details
- Company Name: Five9 Inc
- Headquarter: San Ramon, California United States
Five9 Description
Five9 is a leading cloud contact center solution that enables organizations to modernize customer engagement with an intelligent, scalable, and secure platform. Designed to support a global workforce, the software enhances contact center operations by seamlessly integrating voice, chat, email, SMS, social media, and video into a unified omnichannel experience. Its 99.999% uptime ensures business continuity, while advanced AI and automation features assist agents in delivering personalized and efficient customer support.
Five9’s Agent Desktop Plus simplifies the agent experience with an intuitive browser-based interface, offering call scripting, real-time transcription, and AI-assisted guidance. Supervisors benefit from real-time monitoring, whisper and barge capabilities, performance dashboards, and customizable alerts for queues and campaigns. The software includes intelligent omnichannel routing and automatic call distribution, ensuring that customers are connected to the right agents based on intent and skill set.
Outbound engagement is optimized with powerful dialers—predictive, power, preview, and progressive—and automated campaign management tools. Interactive Voice Response (IVR), speech recognition, and natural language processing enable self-service options that reduce agent workload and improve resolution times.
AI-powered tools like Agent Assist, AI Summaries, and Generative AI Studio enhance productivity, while workforce engagement features such as forecasting, scheduling, quality management, and gamification improve agent satisfaction and performance.
Five9 integrates effortlessly with leading CRM and UC platforms like Salesforce, Zendesk, Oracle, and Microsoft Teams, along with open APIs and SDKs for custom development. Its robust analytics suite provides actionable insights into customer interactions, SLAs, KPIs, and compliance.
Five9 is ideal for industries including healthcare, finance, retail, education, and government. It supports both remote and on-site teams, making it a versatile choice for enterprises looking to deliver intelligent, personalized, and consistent customer service experiences.
Key Features & Specifications
Omnichannel Support: Voice, email, chat, SMS, social, video, co-browsing, web callback
Dialers: Predictive, progressive, power, and preview dialers
IVR & Speech Tools: Speech recognition, natural language IVR, text-to-speech
Routing: Intelligent omnichannel routing and ACD
Agent Desktop: Call scripting, real-time transcription, coaching tools
Supervision Tools: Live dashboards, call monitoring, whisper/barge-in
Workforce Engagement: Forecasting, scheduling, quality management, gamification
AI & Automation: Agent Assist, AI Insights, Generative AI Studio
Reporting & Analytics: Real-time dashboards, SLA/KPI monitoring, custom reports
Integrations: Salesforce, Oracle, Zendesk, MS Teams, APIs & SDKs
Platform Specs: Cloud-based, 99.999% uptime, secure and scalable architecture
Key Features & Specifications
- Visitor Targeting
- Video Chat
- Social Media Integration
- Multi-Channel Communication
- Live Chat
- Contact Management
- Workflow Management
- Activity Dashboard
- Call Center Management
- Proactive Chat
- Omnichannel Support
- Analytics
- Variable Workforce
Five9 Video
Alternative
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User Reviews
WRITE A REVIEW
What do you like best?
Robust, bordering on overly complex reporting and customization options
What do you dislike?
Customer service left a lot to be desired along with an over abundance of problems that they were unable to fix or even identify. I regularly had downtime with multiple agents stations reflecting available but supervisor console showing away. This issue frequently stopped them from being able to log out or restart the station forcing me to deactivate the agent and reactivate in order to get them up and running.
Recommendations to others considering the product
Find another provider.
What business problems are you solving with the product? What benefits have you realized?
We were attempting to provide a soft phone solution that would allow for increased efficiency on the team. What we got was an intermittently working solution that is difficult to troubleshoot, even with Five9s own CS group.
What do you like best?
I like that Five9 automatically attaches your call activity to accounts in salesforce. It is super nice for seeing what activity has occurred on accounts.
What do you dislike?
Five9 often doesn't log calls correctly. Calls are dropped often. Calls transferred from our customer care team often do not come through the line. I am logged out frequently. There are glitches with voicemail being blank.
What business problems are you solving with the product? What benefits have you realized?
It allows for me to see what accounts are calling on the inbound so I can prep for the call before I answer. It allows for me to track my activity in salesforce so I can pipeline opportunities.
What do you like best?
Nothing This has made mine and my co workers lives miserable since they brought it onbaord. There is almost no support, and it has delivered on few of the features that were advertised.
What do you dislike?
They somehow took something that worked fine and broke it. Drops calls, doesnt log correctly, Terrible interface, blocks half of salesforce. Been praying that my company gets rid of this since they got it.
Recommendations to others considering the product
Just dont do it, much better softphones and call tracking systems available
What business problems are you solving with the product? What benefits have you realized?
Logging callins SFDC
What do you like best?
That I could call people. I integrates with salesforce and, when it worked, was helpful int hat regard.
What do you dislike?
It was constantly uploading a page and waiting for it to upload. When it did work, it was slow and constantly interrupting work flow.
Recommendations to others considering the product:
Get Truly if you work with Salesforce.
What problems are you solving with the product? What benefits have you realized?
Benefits of integrating with salesforce and ability to leave notes.
What do you like best?
I thought about this question over the weekend and still couldn't think of anything...
What do you dislike?
• Terrible admin interface - looks like it was created in the late 90s and never updated.
• Salesforce data fields are all in text type so it is impossible to summarize and report on call metrics in Salesforce.
• Dropped calls daily.
• The only troubleshooting tips they give are to reset your cache and cookies - users need to do this multiple times throughout the day.
• Inconsistent data between Salesforce and native Five9 reporting.
• Has trouble if users have multiple tabs open - slow to load and can associate the call with the wrong person.
• Frustrating and unknowledgeable customer support team - often issues happen and the team is not able to provide a root cause or any troubleshooting tips. Issues can eventually resolve themselves but will can reoccurring.
• Terrible support for Mac environments.
• Frequent one-way audio, static, and poor audio quality
• Computers cannot be put to sleep or it causes the connection to break locally but stay live in the Five9 system, requiring users to reset cache and cookies and restart their computer every time.
Recommendations to others considering the product:
Steer clear, this tool will only bring you headaches.
What problems are you solving with the product? What benefits have you realized?
Honestly, no problems were solved with Five9, only created. This was hands down the most frustrating experience I have ever had with any tooling. The dialer looks to have been designed a long time ago and overtime just more and more bandaids have been put on to try and bring it up to modern standards. I would never recommend this tool to any company, inbound or outbound. There are much better, more modern solutions out there.
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Frequently asked questions
Everything you need to know about discovering, comparing, and choosing the right AI software for your business.
Five9 has 5 plans,
- Digital - Digital-only USD 119.00 Month
- Core - Voice-only USD 119.00 Month
- Premium - Digital + Voice - Customize USD 0.00 Year
- Optimum - Digital + Voice + WEM - Customize USD 0.00 Year
- Ultimate - Digital + Voice + WEM + Analytics - Customize USD 0.00 Year
Five9 is the AI Cloud Contact Center Software used for the below functionalities.
Top 5 Five9 features
- Visitor Targeting
- Video Chat
- Social Media Integration
- Multi-Channel Communication
- Live Chat
Five9 provides Phone,Email,Live Chat,Business Hours support.
Five9 is not allowing Free Trial.
Five9 provides Help Guides,Video Guides,Blogs,Case Studies,Whitepapers for the software training.
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