Marg Connect First
Marg ERP 9+
4.4
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Pricing of Marg ERP-Pharmaceutical Industry Software
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Connect First
USD 0.00 /
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- Campaign Management
- Escalation Management
- Inbound Call Center
- Outbound Call Center
- Predictive Dialer
- Queue Management
- Real-time Chat
- Campaign Management
- Escalation Management
- Inbound Call Center
- Outbound Call Center
- Predictive Dialer
- Queue Management
- Real-time Chat
Key Specification
| Other Categories: | |
|---|---|
| Deployment: | Cloud Hosted |
| Customer Support: | Phone,Business Hours,Online (Ticket) |
| Customization: | No |
| Languages Support: | English |
Who uses Connect First
Company Details
- Company Name: Connect First
- Headquarter: Colorado,
Connect First Description
Key Features & Specifications
- Outbound Call Center
- Inbound Call Center
- Concurrency Support
- Queue Management (Calls)
- IVR Support
- Auto Call Recording
- Call Monitoring
- Live Chat
- Progressive Dialer
- Predictive Dialer
Connect First Video
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User Reviews
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What do you like best?
Easily accessible and mediocre quality. Used daily.
What do you dislike?
Poor quality on calls.frequently logging out and in due to poor call quality.
What business problems are you solving with the product? What benefits have you realized?
Lead generation
What do you like best?
It was great when creating the IVR path to control the call queue for the agents and be more efficient in the call flow.
What do you dislike?
There were too many steps to achieve any given task that we needed to get done using this platform.
What business problems are you solving with the product? What benefits have you realized?
Call Center Agent login interface.
What do you like best?
I do like how the system looks and it is mostly easy to navigate.
What do you dislike?
I dislike how the outbound calling is set up. I also do not like that there is not a call history.
Recommendations to others considering the product
Get use to the bugs, because they don't seem to get fixed. But if they do, another problem will result from the fix of the other.
What business problems are you solving with the product? What benefits have you realized?
The biggest issue solved after starting to use connect first is the ease of being able to work remotely from home. This is a big benefit to me since I have moved a couple of hours away from my main office, so I don't have to commute to continue working with my company.
What do you like best?
Connect First is easy to set up and the customer service teams is awesome!
What do you dislike?
The reporting features are limited but they have just released a new reporting studio feature to solve this. I have not used it yet but I believe that this will be great for reporting.
Recommendations to others considering the product
Give them a chance. Great company to work with and constantly looking to grow and improve services based on customer needs.
What business problems are you solving with the product? What benefits have you realized?
We are a small virtual call center and we depend on cloud based services as our infrastructure. Connect First is a great solution for this. They have excellent customer service, and amazing up time. We have experienced almost no down time issues with this service unlike other larger cloud based providers that we used in the past.
What do you like best?
Connect First is supported by a quality team of customer service professionals, who have taken the time to help resolve each issue I have come across.
What do you dislike?
Transitioning from the previous report delivery service to the new one has been far from flawless.
What business problems are you solving with the product? What benefits have you realized?
Among other things, I use Connect First's reporting tools to keep our internal customer records up to date. This is critical for a marketing company that thrives on connecting with our customers.
Keka HR Payroll Platform Key Clients
Frequently asked questions
Everything you need to know about discovering, comparing, and choosing the right AI software for your business.
Connect First has 1 plans,
- Connect First USD 0.00
Connect First is the AI Call Center Software used for the below functionalities.
Top 5 Connect First features
- Outbound Call Center
- Inbound Call Center
- Concurrency Support
- Queue Management (Calls)
- IVR Support
Connect First provides Phone,Business Hours,Online (Ticket) support.
Connect First is not allowing Free Trial.
Connect First provides Help Guides,Blogs for the software training.
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