Marg CloudTalk
Marg ERP 9+
4.4
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Pricing of Marg ERP-Pharmaceutical Industry Software
Pricing plans
Introduce pricing plans
Simple, transparent pricing that grows with you. Try any plan free for 30 days.
Starter
USD 30.00 //User/Month
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- Unlimited inbound & intracompany calls
- Click to call
- Automated call distribution
- Mobile app
- Unlimited call queuing
- International numbers (140+ countries)
- Unlimited inbound & intracompany calls
- Click to call
- Automated call distribution
- Mobile app
- Unlimited call queuing
- International numbers (140+ countries)
Essential
USD 40.00 //User/Month
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- All Starter features
- plus
- Advanced analytics with unlimited history
- Real-time client dashboard
- Integrations to other systems
- Open API
- Skill-based routing
- Smart queueing
- SMS / Text messages
- Workflow Automation
- All Starter features
- plus
- Advanced analytics with unlimited history
- Real-time client dashboard
- Integrations to other systems
- Open API
- Skill-based routing
- Smart queueing
- SMS / Text messages
- Workflow Automation
Expert
USD 60.00 //User/Month
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- All Essential features
- plus
- Salesforce integration
- Power Dialer
- Smart Dialer
- Call Monitoring (Call Barging
- Call Whispering)
- Wallboards
- Speech to text
- Single Sign-On (SSO)
- SQL Exporter
- Unlimited concurrent calls
- All Essential features
- plus
- Salesforce integration
- Power Dialer
- Smart Dialer
- Call Monitoring (Call Barging
- Call Whispering)
- Wallboards
- Speech to text
- Single Sign-On (SSO)
- SQL Exporter
- Unlimited concurrent calls
- All Expert features
- plus
- Custom onboarding
- Unlimited outbound calls (Flat rates)
- Enterprise-level security
- Developer support
- Custom reporting
- SLA
- All Expert features
- plus
- Custom onboarding
- Unlimited outbound calls (Flat rates)
- Enterprise-level security
- Developer support
- Custom reporting
- SLA
Key Specification
| Other Categories: | |
|---|---|
| Deployment: | Cloud Hosted |
| Customer Support: | Online (Ticket),Business Hours |
| Customization: | No |
| Languages Support: | English |
Who uses CloudTalk
Company Details
- Company Name: CloudTalk
- Headquarter: New York City,
- Website: Visit Website
CloudTalk Description
Key Features & Specifications
- Outbound Call Center
- Inbound Call Center
- Concurrency Support
- Progressive Dialer
- Predictive Dialer
- Queue Management (Calls)
- IVR Support
- Auto Call Recording
- Call Monitoring
CloudTalk Video
Alternative
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Freshdesk Contact Center (Formerly Freshcaller)
Elevate care with fast and easy conversations
Keka HR Payroll Platform Screenshots
User Reviews
WRITE A REVIEW
What do you like best?
The upfront sales experience was good. The representative walked us through the features after confirming our needs. The interaction was pleasant and informative.
What do you dislike?
The level of service after we purchased the service was not satisfactory. We were informed that someone would contact us to assist us with integration and we did not receive contact. We were also informed that we would be able to contacted if we needed any sort of assistance. The representatives are not responsive to emails and the phone lines are always busy.
Recommendations to others considering the product:
CloudTalk seemed to be a great service. Unfortunately, we never were able to launch the service although we really I'd recommend getting a consult from JustCall, a similar service that has been working very well for us.
What problems are you solving with the product? What benefits have you realized?
I was not able to officially launch this service for my team. The integration with Pipedrive was not operable. The integration did not allow us to dial from Pipedrive.
Response from David Cacik of CloudTalk
Hi Ryan, we're sorry about your negative experience. I double checked the communication between you and our customer support team and indeed, there is room for improvement on our end.
In fact, we have doubled the support team in the past 3 months to provide faster and more accurate support, not just reactively but proactively as well.
-Dave
What do you like best?
Easy to use and synchronized with pipedrive
What do you dislike?
Takes time to appear on pipedrive and a lot of issues for international numbers.
At least once a week services were down- we cancelled out contract
What problems are you solving with the product? What benefits have you realized?
we use it for sales calls
What do you like best?
The UI seems good from initial glance but...
What do you dislike?
The app is full of glitches and the call quality is very poor. We have waited more than two months for them to port our number and they failed! We have left speaking with different support agents to resolve the issue with no luck. They are good at sending emails offering gift cards for reviews but not good at operation or customer care. Avoid at all costs!
Recommendations to others considering the product:
Do your research well and avoid at all costs.
What problems are you solving with the product? What benefits have you realized?
Unfortunately none to their poor operation and customer care.
What do you like best?
I like being able to make calls over Wifi from any device.
What do you dislike?
Majority of the time I do not hear a dial tone, nor does the person on the other line hear me or I cannot hear them. I usually have to attempt a call multiple times for it to be successful and even then it will cut out and fail sometimes.
What problems are you solving with the product? What benefits have you realized?
I like being able to access calls from any device
What do you like best?
The transfer function is quite simple. It is made rather easy to transfer between different users
What do you dislike?
The call routing, this dosnt seem to have a "longest waiting" option and the calls seem to get stuck.
What problems are you solving with the product? What benefits have you realized?
We are able to answer calls from Germany in an english placement.
Keka HR Payroll Platform Key Clients
Frequently asked questions
Everything you need to know about discovering, comparing, and choosing the right AI software for your business.
CloudTalk has 4 plans,
- Starter USD 30.00 /User/Month
- Essential USD 40.00 /User/Month
- Expert USD 60.00 /User/Month
- Custom USD 0.00
CloudTalk is the Call Center Software used for the below functionalities.
Top 5 CloudTalk features
- Outbound Call Center
- Inbound Call Center
- Concurrency Support
- Progressive Dialer
- Predictive Dialer
CloudTalk provides Online (Ticket),Business Hours support.
CloudTalk is allowed 0 Days Free Trial.
CloudTalk provides Help Guides,Video Guides,Blogs for the software training.
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