Marg Clarabridge Engage
Marg ERP 9+
4.1
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Pricing of Marg ERP-Pharmaceutical Industry Software
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Clarabridge Engage
USD 0.00 /
USD0.00
Perfect for your business requirements and platform usage.
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Key Specification
| Other Categories: | |
|---|---|
| Deployment: | Cloud Hosted |
| Customer Support: | Phone,Business Hours,Online (Ticket) |
| Customization: | No |
| Languages Support: | English |
Who uses Clarabridge Engage
Company Details
- Company Name: Clarabridge Engage
- Headquarter: Reston, Virginia United States
Clarabridge Engage Description
Key Features & Specifications
- Content Management
- Posts Scheduling
- Multi-User Collaboration
- Multi-Account Management
- Customer Engagement
- Brand Tracking
- Auto Publishing
- Analytics (Social Media)
- Social Media Monitoring
Clarabridge Engage Video
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User Reviews
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What do you like best?
Plug and play installation.
browser based
What do you dislike?
Very bad and not flexible customer support.
Main goal is apparently selling the platform and not working with the customers together to find solutions on the long term.
UX is not great
Would not recommend to choose for this platform.
Make sure to read the contract well
What problems are you solving with the product? What benefits have you realized?
We use(d) CX Social for social listening / Monitoring across Europe and switching now to a different platform.
Response from Andrew Brecher of Clarabridge Engage
Hi Tom, we are sorry to see you go as a customer after a long period of working together well. While our support and client contact are mostly celebrated, contracts are there to protect both parties. We still believe you were happy with our application itself, while the contract negotiations went awry. We wish you good luck in your further endeavours.
What do you like best?
The amount of (social) channels available within the tool
What do you dislike?
The support, the latency, the lack of help when needed
Recommendations to others considering the product:
Dont believe everything you're told
What problems are you solving with the product? What benefits have you realized?
Trying to aggregate multiple channels into one tool to gain efficiency within Customer Care
Response from Andrew Brecher of Clarabridge Engage
Dear anonymous, we are sorry that our otherwise celebrated support did not live up to your expectations. We would love for you to reach out to us as to be able to be of further help as your review is not entirely clear on what you need.
What do you like best?
Very good tool to track performances - making the most accurate scoping for our client.
Good overview on all the conversations.
Easy to assign tasks to people.
Make sure the client sees what's most important and reacts on time.
What do you dislike?
Difficult to use GIFs within the platform.
Recommendations to others considering the product:
To organise workshops with Clarabrige sales people and your client at the same time. This will definitely help your business and the processes with your client.
What problems are you solving with the product? What benefits have you realized?
Very good tool to track performances - making the most accurate scoping for our client.
We have now clear conversation management processes with our dear client!
What do you like best?
the complexity of what can be done within CX and the analysis and reporting
What do you dislike?
the support when an issue arises and that features were said to be included / would be provided in a specific timeframe, but in the end they were not. Delays in FB messages appearing in CX, when they were visible in FB directly for up to 30 mins.
What problems are you solving with the product? What benefits have you realized?
have chosen to go in a different direction, as the support was not meeting our expectations.
What do you like best?
Es una herramienta avanzada para evaluar las redes sociales no solo de manera cuantitativa, si no de manera cualitativa, cuenta con mas de 300 widges, con funciones excelentes, cuenta con características como.
1. la automatización
2.la etiquetas en los informes
entre otros.
What do you dislike?
Cuenta con tantos widges que, aveces se nos dificulta leer los informes, se nos dificulta extraer las publicaciones de los foros.
What problems are you solving with the product? What benefits have you realized?
nos da el beneficio de poder ver los comentarios que tienen nuestros clientes
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Frequently asked questions
Everything you need to know about discovering, comparing, and choosing the right AI software for your business.
Clarabridge Engage has 1 plans,
- Clarabridge Engage USD 0.00
Clarabridge Engage is the AI Social Media Management Software used for the below functionalities.
Top 5 Clarabridge Engage features
- Content Management
- Posts Scheduling
- Multi-User Collaboration
- Multi-Account Management
- Customer Engagement
Clarabridge Engage provides Phone,Business Hours,Online (Ticket) support.
Clarabridge Engage is allowed 0 Days Free Trial.
Clarabridge Engage provides Help Guides,Blogs,Video Guides for the software training.
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