Marg Chatter

PROS & CONS

What are the best aspects of this product?

You can talk to colleagues without sending emails or using Skype. It is also easy to share content across the globe and be able to see history of communications

What aspects are problematic or could work better?

Its desktop and mobile apps look very old and outdated. Also, I could not get to talk with someone and the "one more chat tool" made the level of Chatter adoption in the company very low

What specific problems in your company were solved by this product?

We use it to share information, update coworkers, and have a history of communication per account or opportunity.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

It is a great tool that understands and is aware of any sales opportunity update with a good social media type messaging solution.

What aspects are problematic or could work better?

Being a Facebook user, I would like chatter to have some of the same features. There should be an option to follow all teams who is responsible for updates by groups or location. The email updates do not provide all info and frequency is also not constant. It should also have a Twitter-like functionality to share or re-tweet

What specific problems in your company were solved by this product?

It helps us meet the revenue goals by eliminating any issues that requires immediate action or escalation. It keeps leadership aware on the progress.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

Chatter is so easy to utilize. It's great for those who are alrady accustomed to Facebook and/or Twitter. Group and individual collaborations is a cinch. Information can easily be shared and answers can be acquired by posting them when needed.

What aspects are problematic or could work better?

Its integration is embedded within Salesforce that it's no longer possible for it to be switched off when the functionality is no longer required. Security could use some improvement. There's now a possibility for anyone to look into posts without having to access a certain set of data.

What specific problems in your company were solved by this product?

Acquiring sales and support teams in determing issues and/or enhancing customer response was a major problem. Thanks to Chatter, answers have come around a lot quicker. It's an awesome tool in offering updates to those within the group that wants to perform certain things, where to seek out info, and etc... This was helpful in instances where we looked into certain SME/information and someone was around to quickly respond.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

I like that Chatter is part of Salesforce which I use most. It was easy for me to link people, emails, and activiities to SF and get that information to anyone involved.

What aspects are problematic or could work better?

Nothing much; the most frustrating part was trying to convince people to use what comes integrated with Salesforce such as this.

What specific problems in your company were solved by this product?

The biggest thing it helped solve for me was about communication. I'm able to send information to sales people or reps within the system making it a bit easier for them to see things how I see them.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

I like the thought of making things look like an open forum for both myself and the colleagues I work with. Then using such forum and offering trends and carrying out of data analysis. I like seeing what's currently trending. I like seeing what my customers and communities as are thinking.

What aspects are problematic or could work better?

It's certainly a challenge to be reporting on. If users don't possess the right settings, items may likely be bypassed or missed out on.

What specific problems in your company were solved by this product?

In my latest role, I was brought over to Chatter in an approach of resolving an "over e-mail" problem. If data isn't kept privately then it deserves to be seen in an open forum so it can be looked into. I like how this works as it makes it possible for me to seek out and find answers in just a matter of swift searches. It gave me the chance to foster a setting where actions can be done quickly as opposed to further e-mail inquiries that minimizes the ability to respond quickly.

Are you a current user of this product?

Yes