Marg Bright Pattern
Marg ERP 9+
4.3
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Pricing of Marg ERP-Pharmaceutical Industry Software
Pricing plans
Introduce pricing plans
Simple, transparent pricing that grows with you. Try any plan free for 30 days.
Bright Pattern
USD 0.00 /
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- Discovery and Design Workshop
- Configuration and Customization to customer requirements
- Testing and Evaluation
- Agent and Supervisor Training
- Administration Mentoring & Knowledge Transfer
- Discovery and Design Workshop
- Configuration and Customization to customer requirements
- Testing and Evaluation
- Agent and Supervisor Training
- Administration Mentoring & Knowledge Transfer
Key Specification
| Other Categories: | |
|---|---|
| Deployment: | Cloud Hosted |
| Customer Support: | Phone,Business Hours,Online (Ticket) |
| Customization: | No |
| Languages Support: | English |
Who uses Bright Pattern
Company Details
- Company Name: Bright Pattern
- Headquarter: South San Francisco,
Bright Pattern Description
Key Features & Specifications
- Outbound Call Center
- Inbound Call Center
- Concurrency Support
- Queue Management (Calls)
- IVR Support
- Auto Call Recording
- Call Monitoring
- Live Chat
- Progressive Dialer
- Predictive Dialer
Bright Pattern Video
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User Reviews
WRITE A REVIEW
What do you like best?
I can honestly say I do not really like anything about bright pattern. It functions ok, but not easily.
What do you dislike?
There is so much that needs to be improved. The layout of a long back and forth email string is confusing. There is no way to enter in pre set signatures to easily and quickly response to emails. Bright Pattern will log me out often. It has logged me out up to 6 times in one shift. If I am on a call when this happens, it hangs up on the person and we have no way of retrieving the call information to be able to call them back. There is no way to easily find emails. I cannot even find emails I have previously sent, so if for any reason I need to recall an email, I can't.
What problems are you solving with the product? What benefits have you realized?
I am a user to responds to phone and emails. I resolve the callers issues when possible.
What do you like best?
Pretty solid system and can be easy to administer.
What do you dislike?
Sometimes it's hard to determine how to do things since documentation is very sketchy. I also have an issue on the amount of time it takes to return with an answer to an issue, yes you get an instant response with a ticket but getting the answer is the problem.
What business problems are you solving with the product? What benefits have you realized?
Trying to resolve an issue with getting call data every 15 minutes. Call records are dropped from the report and the engineers don't know why or it's low on their list of things to do.
What do you like best?
customer service is usually very prompt.
What do you dislike?
Bugs. Since the upgrade it feels as though there have been more bugs. It's also been extremely sluggish to get our integration completed.
The UI could be easier to use too.
Looking forward to the auditing features that are coming soon.
Bugs with the Virtual callback queue which has prevented us from rolling it out in a timely manner and then still delayed...
What business problems are you solving with the product? What benefits have you realized?
Call distribution. Would be great to have more workforce management built in too.
What do you like best?
Organized, functional and smooth most of the time
What do you dislike?
Logs off randomly, doesn't automatically update
What problems are you solving with the product? What benefits have you realized?
Efficient organization of incoming emails
What do you like best?
I like the overall look of the user interface.
What do you dislike?
I do not like that you cannot hear when you are receiving an email like you can when you receive a chat message or phone call.
Recommendations to others considering the product:
Try it
What problems are you solving with the product? What benefits have you realized?
Bright Pattern makes it easier for supervisors and administrators to see the teams performance.
Keka HR Payroll Platform Key Clients
Frequently asked questions
Everything you need to know about discovering, comparing, and choosing the right AI software for your business.
Bright Pattern has 1 plans,
- Bright Pattern USD 0.00
Bright Pattern is the Call Center Software used for the below functionalities.
Top 5 Bright Pattern features
- Outbound Call Center
- Inbound Call Center
- Concurrency Support
- Queue Management (Calls)
- IVR Support
Bright Pattern provides Phone,Business Hours,Online (Ticket) support.
Bright Pattern is not allowing Free Trial.
Bright Pattern provides Help Guides,Blogs,Video Guides for the software training.
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