Marg BirdEye
Marg ERP 9+
4.8
Write Review
Birdeye is a powerful customer experience and reputation management platform designed to help businesses enhance their online presence, improve customer engagement, and generate more reviews. It centralizes reviews, messaging, surveys, and listings into a single platform, making it easier for businesses to build trust and attract new customers through streamlined digital interactions.
Pricing of Marg ERP-Pharmaceutical Industry Software
Pricing plans
Introduce pricing plans
Simple, transparent pricing that grows with you. Try any plan free for 30 days.
Click here to get detailed pricing as per your requirements.
Key Specification
| Other Categories: | |
|---|---|
| Deployment: | Cloud Hosted |
| Customer Support: | Phone,Email,Live Chat,Online (Ticket),Business Hours |
| Customization: | No |
| Languages Support: | English |
Who uses BirdEye
Company Details
- Company Name: BirdEye
- Headquarter: California, United States
BirdEye Description
Birdeye is an end-to-end reputation and customer experience management solution that empowers businesses to connect with customers across multiple touchpoints. From collecting reviews to managing online listings and engaging in real-time conversations, Birdeye provides all the tools necessary to elevate brand visibility and customer satisfaction.
With the Birdeye Demo, users can explore the platform’s intuitive interface and see how features such as automated review requests, sentiment analysis, and messaging channels work together to streamline customer feedback and response management. Businesses can quickly understand how Birdeye drives improvements in brand reputation and customer loyalty.
One of the most appreciated aspects of Birdeye is its flexibility. Whether you're a small local business or a multi-location enterprise, Birdeye adapts to your scale. It integrates smoothly with CRM and POS systems, ensuring that businesses can automate customer engagement efforts effectively. The Birdeye Features cover a broad range, including webchat, SMS and email campaigns, surveys, listings management, and real-time analytics.
When it comes to cost, Birdeye Pricing is based on your business size, number of locations, and selected features. This ensures a customizable solution that fits your specific needs without overpaying for unused functionalities. Many companies find the investment worthwhile after seeing measurable improvements in review volume and customer interactions.
According to recent Birdeye Reviews, users praise the platform for its usability, responsive support team, and ability to generate consistent results. The tool not only helps in gaining more online reviews but also boosts local SEO and strengthens customer relationships. These positive Birdeye Reviews further validate the platform’s credibility and performance.
Whether you're evaluating the Birdeye Demo, exploring Birdeye Pricing, or diving deep into Birdeye Features, the platform stands out as a comprehensive solution trusted by thousands of businesses worldwide.
Key Features & Specifications
-
Multi-channel messaging: SMS, email, webchat, and social media
-
Automated review requests and responses
-
Listings management across major directories
-
Real-time sentiment analysis
-
Customizable survey tools and feedback forms
-
Analytics dashboard with performance metrics
-
Integration with CRM, POS, and practice management systems
-
Mobile app for on-the-go management
-
Social media listening and engagement tools
-
Scalable for single or multi-location businesses
Key Features & Specifications
- Social Media Metrics
- Review Monitoring
- Response Management
- Customer Review Platform
- Campaign Management
- Sentiment Analysis
- Social Media Monitoring
- Gamification
- Visitor Targeting
- Transfers
- Shortcut Messages
- Offline Form
- Knowledge Database
- Co-Browsing
- Agent Scheduling
- Video Chat
- Persistent Chat
- Call Me Option
BirdEye Video
Alternative
More Alternative
Keka HR Payroll Platform Screenshots
User Reviews
WRITE A REVIEW
1. Leur mauvaise infrastructure,
1. Their poor infrastructure,
2. Leur mauvais score d'examen, et
2. Their poor review score, and
3. Leur mauvais service client.
3. Their poor customer care.
4. Ils n'ont pas d'adresse permanente à visiter.
4. They don't have a permanent address to visit.
5. Il existe de meilleures alternatives.
5. There are better alternatives.
Lorsque vous appelez leur numéro de contact, vous ne pouvez pas les joindre, sauf la messagerie vocale. Si vous avez des problèmes avec votre pack de démarrage, vous n'avez aucun moyen de les contacter. Les e-mails sont envoyés par un service client AL sans nom. Ils ont des problèmes non résolus avec les clients. Ils ont une page Facebook mais ne répondent pas aux messages. Ils annoncent votre nom sur la carte, mais vous obtenez une carte prépayée sans nom.
When you call their contact number you can't reach them except voicemail. If you have problems with your starter pack you have no way of contacting them live. Emails are sent by a nameless AL client service. They have unresolved issues with clients. They have a Facebook page but don't respond to messages. They advertise your name on the card, but you get a nameless prepaid card.
J'espère que les mesures nécessaires seront prises pour globalement cette institution financière faible avec sa réputation en déclin.
My hope is that the necessary actions will be taken to overall this weak financial institution with its dwindling reputation.
I used Birdeye for 1 year. Little by little I noticed that features I was paying for were never turned on when my business was live with them. Then the pandemic came and I was closed for 3 months. I was told that because I paid in full for the year, I would not get a refund; only the monthy customers were getting a $600 refund. Not sure why one set of customers and not another were offered this and when tried to speak with them they were rude and dismissive. DO NOT rec esp when there are so many competitors out there.
They used a false inducement to get me to sign up. Careful not to fill out their "Watch Demo" Form. You won't be able to see a demo without the sales person calling you first. Classic bait-and-switch!
What do you like best?
helped us clean up our online presence and put us in the top google map search results
What do you dislike?
format to review is different than what we were shown at time of purchase. We really liked the starts that popped up and the patient just had to click on the stars and it sent them straight to google or if low starts to our office email. This is not what our patients are seeing though. They get 2 green bars and a red bar. It's not as visually stimulating or easy to navigate. And although we have a decent click rate, rarely does someone actually follow through and navigate where to leave a review after clicking on the bar.
Recommendations to others considering the product
really helped clean up our social media, helped us become visible on the top 5 listings on google map search, however the text for patients to leave a review is not the same format that was shown to us when we purchased the service (where you click on the starts, high stars sends you to google, low starts send email to office instead they get a screen with green or red bars to choose from and it's harder to find where to leave a review and most of our patients aren't following through with multiple clicks and redirections.
What business problems are you solving with the product? What benefits have you realized?
we now show up on the top of google map search
What do you like best?
Having all online reviews in one place. Its so easy to manage our online reputation!
What do you dislike?
We can't remove false reviews from online sites such as Google or Yelp.
Recommendations to others considering the product:
If you are concerned about monitoring your online reputation, Birdeye is the best solution for you.
What problems are you solving with the product? What benefits have you realized?
We can immediately react to a negative review and make it a positive.
Response from Jennifer Campisi of BirdEye
Hi there, thanks for your positive feedback! Please contact me at jennifer@birdeye.com so I can further understand your rating.
Keka HR Payroll Platform Key Clients
.png "superior storage")
.png "Aspen dental")
.png "blaze pizza")
.png "sono bello")
Frequently asked questions
Everything you need to know about discovering, comparing, and choosing the right AI software for your business.
BirdEye has 0 plans.
BirdEye is the Brand Ambassador Software used for the below functionalities.
Top 5 BirdEye features
- Social Media Metrics
- Review Monitoring
- Response Management
- Customer Review Platform
- Campaign Management
BirdEye provides Phone,Email,Live Chat,Online (Ticket),Business Hours support.
BirdEye is allowed 0 Days Free Trial.
BirdEye provides Help Guides,Video Guides,Blogs for the software training.
Need Help Selecting
the Right AI Solution?
Speak with our team for tailored recommendations and insights to accelerate your AI adoption.
