Marg Airwallex

I tried to sign up to Airwallex with my business. Terrible onboarding process, nothing automated. I was made to send them an endless stream of documents by email as they kept requesting more and more.Then, after numerous back and forth emails - they simply disappeared one day. That's right - Airwallex ghosted me. Stopped writing, stopped replying, stopped asking for more documents. Never sent any rejection or acceptance email. Any attempts I made to try and understand the situation were met with complete silence.Disgustingly unprofessional. Stay away.

Stupid business, Closed our account because we sent money to a company that they don't approve of? What sort of bank is this? And the money refund doesn't even arrive straight away. Such an awful business. Close it down.

This seemed like such a good idea. We do software and have contractors in various countries. It would save us a lot of time mostly and a chunk of the fees the banks charge us.It was impossible to get straight answers from the staff. Actually impossible. They actually refused pointed questions. Just by saying "We won't answer that!". You cannot speak with anyone at the company who knows how their system works. Apparently paying contractors we have a 15-year history with does not meet their "Risk Profile".Meantime they have all of our documents and our banking details. DO NOT use this company they are not a regulated banking institution thus, you have no rights..... They will refuse to explain why they went away and do not return your phone calls. It is a rort! I suspect in a couple of years they will be facing prosecution for money laundering when the truth starts to come out.

Total waste of time. The small fees seem too good to be true. They are. Airwallex looks good from at the start but after a time consuming deep dive I find myself back at the bank.

We have been dealing with Transferwise for over 3 years now and we thought we would give Airwallex a try... What a waste of time it was! Took them a week of going back and forward with questions about our business to end up getting one line response that they "will not proceed with your application". To the straight question why we got rejected despite history of dealing with NAB, Westpac and Transferwise, we just got a reply "we are not going to provide this information".Stay away from them! If you need a solution for your overseas transfers, go with Transferwise - much more professional business!