Marg 3CLogic
Marg ERP 9+
4.2
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Pricing of Marg ERP-Pharmaceutical Industry Software
Pricing plans
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- Campaign Management
- Inbound Call Center
- Outbound Call Center
- Predictive Dialer
- Queue Management
- Real-time Chat
- Reporting/Analytics
- Campaign Management
- Inbound Call Center
- Outbound Call Center
- Predictive Dialer
- Queue Management
- Real-time Chat
- Reporting/Analytics
Key Specification
| Other Categories: | |
|---|---|
| Deployment: | Cloud Hosted |
| Customer Support: | Phone,Business Hours,Online (Ticket) |
| Customization: | No |
| Languages Support: | English |
Who uses 3CLogic
Company Details
- Company Name: 3CLogic
- Headquarter: Maryland,
3CLogic Description
Key Features & Specifications
- Outbound Call Center
- Inbound Call Center
- Concurrency Support
- Queue Management (Calls)
- IVR Support
- Auto Call Recording
- Call Monitoring
- Live Chat
- Progressive Dialer
- Predictive Dialer
3CLogic Video
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User Reviews
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What do you like best?
3CLogic is clean neat system that work pretty well for smaller shops and can get the job done. thanks
What do you dislike?
It capability to scale with a bigger shop and heavier call volume is non existent and cost me to dislike it
What business problems are you solving with the product? What benefits have you realized?
Call flow and call routing and the ability to sync in external systems
What do you like best?
It has been great for our start up. But as we continue to grow, it seems to be unable to catch up.
What do you dislike?
Report pulling takes a very long time, is often inaccurate, and does not transfer well once exported.
What problems are you solving with the product? What benefits have you realized?
It helped out start up call center get started, it automated call that were previously manual.
What do you like best?
Love that multiple team members can be on the software at the same time. Calls come in and it automatically puts them in queue with the next team member. Allows for manual operation which is helpful.
What do you dislike?
It is not compatible with Apple/Mac. A mobile version would be great. The tech support is not always the best and has room for improvement.
Recommendations to others considering the product
If the chat feature would allow for referring back to previous conversations that would be helpful. And a more user friendly call history log.
What business problems are you solving with the product? What benefits have you realized?
We assist people with a cancer diagnosis and use 3C for the call center for them to call. Benefits are having one centralized location for all calls.
What do you like best?
The interface is very easy to use. The team is always willing to try and meet your needs.
What do you dislike?
Doesn't have some of the functionality of some other dialer companies we use, but for the price they can't be beat.
What business problems are you solving with the product? What benefits have you realized?
Enables us to reach a broader customer base than we would without.
What do you like best?
Firstly, I think the support team at 3C Logic is amazing. They are quick to respond and help solve problems, and plenty of times in the past they have helped walk me through changes, even on a Sunday when we implemented a new IVR that wasn’t quite working and stayed with me until it was fixed. I also do like IVR set up and is not too complex to understand, but complex enough to be flexible. I am a person that learns by doing, so 3C logic allows me to try and find my own solutions, but yet gives me a solid and reliable support framework if I cannot fix it, or get it wrong.
What do you dislike?
Nothing in particular – however audio issues seem to never resolve, and this could be not 3C’s fault as we are a remote contact center, so hard to judge. I also think its complexity is a weakness and a strength. Reporting is my real problem with 3C, I love data, so I tend to export data to resolve my own reporting issues and report KPIs, rather than use the 3C reporting tools. It would be great to be able to enter our KPI parameters and view reports that speak to those in a more uniform and simple manner. Maybe again this is my lack of knowledge of the reporting tool in Athena, which I would like to get to know a bit more formally rather than my own investigations of it at this point.
What problems are you solving with the product? What benefits have you realized?
Our Contact Center is expanding globally, so the scaling up is small pieces is great with 3C and have to say they have been very patient with our back and forth and delays!
Response from CX Team of 3CLogic
David,
Thank you for the glowing feedback about our support team. Likewise, our team has always enjoyed working with you.
The scheduled upgrade of your 3CLogic software comes with a fully browser-based interface and superior sound quality. It also provides enhanced real-time dashboards and customizable reports. During the upgrade your trainer will help you to customize reports so that you can measure your own KPI parameters.
Congratulations on your global expansion! We look forward to being a part of your continued success.
CX Team at 3CLogic
Keka HR Payroll Platform Key Clients
Frequently asked questions
Everything you need to know about discovering, comparing, and choosing the right AI software for your business.
3CLogic has 1 plans,
- 3CLogic USD 0.00
3CLogic is the Call Center Software used for the below functionalities.
Top 5 3CLogic features
- Outbound Call Center
- Inbound Call Center
- Concurrency Support
- Queue Management (Calls)
- IVR Support
3CLogic provides Phone,Business Hours,Online (Ticket) support.
3CLogic is not allowing Free Trial.
3CLogic provides Help Guides,Blogs,Video Guides for the software training.
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