ZIWO is a comprehensive call centre management software that provides companies with a straightforward solution to communicate with their clients and customers via Phone, WhatsApp and SMS from a single platform. The software comes loaded with an advanced call masking tool that enables users to connect their customers with external partners without revealing anybody’s contact details or other private information as well. Users can also leverage ZWIO to monitor calls from customers and get real-time business related feedback in an efficient manner. Call tracking also helps marketing and sales teams to measure the success rate of individual campaigns and optimise future initiatives accordingly. Moreover, remote agents also get to connect with customers via call routing facilities, besides utilising other standard features like call tracking and recording as well. Ultimately, businesses can also depend on the same to increase ROI and optimise agent wise productivity levels with an automated outbound campaign feature made available to them.