ProProfs Help Desk is an efficient helpdesk and support ticketing software that enables companies to provide the best solution to queries raised by individual clients. Teams can manage multiple emails within a shared inbox, and the software is designed for top graded support teams. It utilises automation to enhance agent productivity levels, and appropriate reports are offered to help teams monitor essential customer service metrics, measure agent-wise performance and share NPS, CSAT and other survey-related reports. Companies can personalise the software to meet their own needs - they can generate custom fields for tickets, set priorities matching with SLAs and keep the identity of their brand intact. Other important functionalities include live chat, survey maker to gain customer feedback and knowledge base, which promotes self-service.
ProProfs Help Desk Reviews