CallTrackingMetrics is a tool that consolidates call tracking and analysis, and provides contact center solutions to organizations. It is an omnichannel tracking and analytics tool that uses keywords-level marketing attribution to track which of their campaigns are generating responses. It can also remotely manage all communication channels on one platform, which is highly customizable and intelligently automated to be scalable as per demand. The tool identifies trends in the conversations and automates actions based on the words spoken by customers to provide a faster and personalized service. Employees can route communications to any team members using smart rules that boost the agent’s productivity. Organizations can customize their solutions using the custom API, custom pricing, and HIPAA, GDPR, CCPA, and PCI compliant tools. Real-time data analysis equips the user to analyze important factors about employee productivity and campaign performance, and make crucial business decisions. CallTrackingMetrics can also be integrated with other tools such as Facebook Messenger, Google Ads,
CallTrackingMetrics Reviews