SpitFire Dialers
By SpitFire Dialers
Onetime(Perpetual License)
Not Available
The SpitFire Enterprise Predictive Dialer uses sophisticated algorithms to speed up and slow down the call rate based on the number of available agents, number of available lines, the campaign's average call time, and other statistical information. The preview dialer allows the agent to view the information in the contact record and decide to dial or snooze the call. Preview dialer is often used in collections campaigns. SEP allows agents to switch into a manual dialer mode. The agent enters a telephone number on the agent application, and the dialer will place the call.