Entropik Decode

Decode Live helps businesses connect with customers in real-time by providing surveys, videos, and images that can be shared. It also allows users to identify key moments in the conversation and tag them with predefined notes, action items, and risks. Decode Live provides users with built-in API connectors to integrate all conversations across different platforms and a unified dashboard to view all conversations from all platforms in one place. It also helps users to search across transcripts, highlights, tags, and insights. Decode Live allows users to collaborate across conversations by tagging team members in transcripts and highlights and provides comprehensive conversation analytics with real user emotion and behavior data. Finally, Decode Live allows users to summarize conversations by embedding references such as highlights, tags, media, and notes as evidence.