Dynamic Contact Center Manager
By Dynamic Contact Center Manager
Onetime(Perpetual License)
Not Available
The Dynamic Contact Center Manager (DCCM) software is a user-friendly platform that allows you to manage your contact center operators in minutes. The software offers tags/aliases for cryptic parameter names to identify parameters and achieve the target SLA objectives. You can also analyze comprehensive audit trails with a time stamp and notes entered by the users. In addition, the software provides performance reports that you can download in Excel file formats. The DCCM software is ideal for small to medium sized companies.