Marg Zendesk
Marg ERP 9+
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Pricing of Marg ERP-Pharmaceutical Industry Software
Pricing plans
Introduce pricing plans
Simple, transparent pricing that grows with you. Try any plan free for 30 days.
Support Team
USD 19.00 /per agent/month billed annually
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO
WHAT YOU WILL GET
- Email and ticketing support
- Facebook and X support
- Conversation history and customer context
- Pre-written responses with macros
- Ticket routing
- Customizable automations and triggers
- Prebuilt analytics dashboards
- Agent performance and ticket trend reports
- 1000+ easy to setup integrations
- Streamlined onboarding with on-demand trainings
- Support from the Zendesk team
Suite Team AI Included
USD 55.00 /per agent/month billed annually
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO
WHAT YOU WILL GET
- AI agents (Essential)
- Generative replies
- Customizable AI agent persona
- Automated resolution reporting
- Knowledge Builder
- Generative search
- 1 help center
- Messaging with live chat
- Social messaging on Instagram
- Slack
- and more
- Phone support
- Call routing
Suite Professional
USD 115.00 /per agent/month billed annually
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO
WHAT YOU WILL GET
- AI agents (Essential)
- Generative replies
- Customizable AI agent persona
- Automated resolution reporting
- Knowledge Builder
- Generative search
- Copilot writing tools
- Up to 5 help centers
- Customizable reporting with real-time insights
- App Builder
- Layout builder
- CSAT surveys
- Skills-based routing
- IVR phone tree
- Customizable ticket forms
- Service level agreements
- Established business hours
- Ticket side conversations
- 100 comment-only agents
- HIPAA compliance
- Data location options
Suite Enterprise AI Included
USD 169.00 /per agent/month billed annually
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO
WHAT YOU WILL GET
- AI agents (Essential)
- Generative replies
- Customizable AI agent personal
- Automated resolution reporting
- Knowledge Builder
- Generative search
- Copilot writing tools
- Up to 300 help centers
- Customizable reporting with real-time insights
- App Builder
- Approval workflows
- Sandbox environment
- Custom agent roles
- Audit logs
- Business rules analysis
- Visual data alerts
- Dynamic Contextual workspaces
- Ticket queues to avoid agents cherry-picking
- Version management
Key Specification
| Other Categories: | |
|---|---|
| Deployment: | Cloud Hosted |
| Customer Support: | Phone,Online (Ticket),Business Hours |
| Customization: | Yes |
| Languages Support: | English |
Who uses Zendesk
SMEs
Enterprises
Company Details
- Company Name: Zendesk Explore
- Headquarter: Bangalore, Karnataka India
Zendesk Description
Why Choose Zendesk Explore
Unified analytics across all Zendesk channels for complete visibility.
Built-in platform integration no need for external BI tools.
Real-time insights for faster, data-driven decisions.
Helps identify trends, bottlenecks, and areas for improving customer support.
Unified analytics across all Zendesk channels for complete visibility.
Built-in platform integration no need for external BI tools.
Real-time insights for faster, data-driven decisions.
Helps identify trends, bottlenecks, and areas for improving customer support.
Benefits of Zendesk Explore
Improve team performance through KPI monitoring (response time, ticket volume, CSAT).
Custom dashboards and reports for different roles or departments.
Automated reporting and scheduled sharing for efficiency.
Enhanced customer experience insights to guide strategic improvements.
Improve team performance through KPI monitoring (response time, ticket volume, CSAT).
Custom dashboards and reports for different roles or departments.
Automated reporting and scheduled sharing for efficiency.
Enhanced customer experience insights to guide strategic improvements.
How to Use Zendesk Explore
Select datasets (tickets, chat, voice, etc.) to analyze.
Build reports using drag-and-drop tools and predefined templates.
Customize dashboards with metrics, charts, and filters.
Share dashboards or schedule automated report delivery to stakeholders.
Select datasets (tickets, chat, voice, etc.) to analyze.
Build reports using drag-and-drop tools and predefined templates.
Customize dashboards with metrics, charts, and filters.
Share dashboards or schedule automated report delivery to stakeholders.
Features of Zendesk Explore
Prebuilt reports and templates for common support metrics.
Custom report builder and interactive dashboards.
Multi-channel data integration (email, chat, calls, help center).
Advanced filtering, formulas, and data export options.
Prebuilt reports and templates for common support metrics.
Custom report builder and interactive dashboards.
Multi-channel data integration (email, chat, calls, help center).
Advanced filtering, formulas, and data export options.
Key Features & Specifications
- Trend Indicators
- Strategic Planning
- Key Performance Indicators
- Data Analysis
- Dashboard
- Ad hoc Reports
- Ad hoc Query
- Ad hoc Analysis
- Profitability Analysis
- Benchmarking
Zendesk Video
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Frequently asked questions
Everything you need to know about discovering, comparing, and choosing the right AI software for your business.
Zendesk has 4 plans,
- Support Team USD 19.00 per agent/month billed annually
- Suite Team AI Included USD 55.00 per agent/month billed annually
- Suite Professional USD 115.00 per agent/month billed annually
- Suite Enterprise AI Included USD 169.00 per agent/month billed annually
Zendesk is the Business Intelligence Software used for the below functionalities.
Top 5 Zendesk features
- Trend Indicators
- Strategic Planning
- Key Performance Indicators
- Data Analysis
- Dashboard
Zendesk provides Phone,Online (Ticket),Business Hours support.
Zendesk is allowed 14 Days Free Trial.
Zendesk provides Help Guides,Video Guides,Blogs for the software training.
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