Marg Xtensio

Nothing - they have casued me nothing but probelms

The fact that I spent 12 hours working to a deadline using the tool to create persona's, and then asked to cancel my rolling conscription as I only needed the service as a one-off. Before I had time to download the personas in a PDF format, my account was simply DELETED. I received an email from someone called "Lauren" explaining that they down allow you to cancel your subscription and then continue using the product for the remaining time in the month that you have already paid for.

Before I had a chance to see and reply to the email, I was given 48 hours warning, supposedly, my account and all the work I had completed for a client and their deadline for the last two days was gone.

I actually cannot believe that a company could actually be so tight-fisted to do that to freelancers. Absolutely disgusted.

Of course, I have invoiced Xtensio for my lost work, but I doubt I'll ever get any remuneration from them unless I pursue legal action directly.

Do yourself a favour - avoid this scam!

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

Response from Lauren Haynes of Xtensio

Hi there,

We're very sorry to hear about your frustration!

We reply to all requests to cancel a subscription noting that we will do so within 48 hours. This cancellation policy is outlined on our site and terms, but we do note that you can reply within 24 hours if you change your mind and want to keep your account active. Since you replied before that time we had not moved forward with deleting your team yet.

It seems that there was some confusion because you were logged into your personal dashboard rather than your custom team dashboard where you had been creating your folios. I hope my instructions helped you get to your team dashboard and find these folios.

Just to clarify a bit more, if you'd like to download but don't plan on using the platform in your regular workflow, you can always purchase export credits without upgrading to one of our premium plans. These credit purchases are a one-time payment, will never expire from your account and allow you to export up to 10 downloads.

We're always happy to help if you need anything.

Best,

Lauren from Xtensio

Quick and easy to get something presentable

It doesn't propelled save my work and therefor I will never go back

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

Uploads images easily but can’t resize once image is used in project

Constraining limitations. Columns: can’t make 5 equal width. Moving modules is a bit clunky. Would be good to have overlay options. And add video would be good.

What problems are you solving with the product? What benefits have you realized?

I like the cleanliness of the templates. When

Some of the modules are a little bit cumbersome and I find that I end up moving to a different platform based upon my inability to "drag and drop" items within the templates. Also, export formats are funky sometimes.

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

Free plan used to allow downloading but not anymore. It could be better to keep this feature for the free plan for new entries.

Cutting off downloading features from free plan

What problems are you solving with the product? What benefits have you realized?

Response from Lauren Haynes of Xtensio

Thanks for bearing with us as we optimize our plans. Hope you've seen that we now added export credits as an add-on feature on the free plan so you can download without subscription to a monthly/yearly plan!