Marg WhiteSmoke

Purchased a "WhiteSmoke Premium Expert - Lifetime plan" but no longer able to us after 3 years.I am told to pay further subscription to continue use their product despite previously purchased a Lifetime Plan.Stay away from dealing with this company. They attempt to SCAM the consumer with misleading advertisement or fraudulent action.

PROS: Synonym function that help to choose the proper word. However, it is not user friendly. Desktop version did not function properly such as translator, it also did not uninstall with the window version updated. The web log in is error so often, it keeps showing username and password wrong, while the support team take too long to reply the issue, and not follow or provide the possible solution. CONS: The billing department for cancellation did not response the related issue about the refund. The customer service did not offer any helps and solutions. And finally they lose your contact without any responses or responsibility. I decide to get the refund, but I have not any response from the billing department, just only automated responses sent back. Hope this helps before subscription.

IT Dept can't install WhiteSmoke because this is considered a KEYLOGGER.IT IS MALWARE. SPYWARE. Guess what -- you can call and write to their customer service department all day long and there is NO ONE THERE! Some kind of foreign scam -- RUN AWAY.

I am concerned about the business practices of this software company. 1. There is nobody to take or return the calls. The customer service is almost zero, 2. They want the credit card so that they can continue to bill the card in future. The drop down window at the purchase column has yearly charge included as a condition.