Marg When I Work

Nothing this app is total garbage and I advise employers to stay away from this app.

I signed up for this app and manage over 50 employees and this app has been total crap, it do not work well with smartphones and Iphones. It forever freezing up, the app also changes work times, and more problems to long to list. This app is not worth the headache. It takes support 24-48 hours to return a message or offer to help you. I ADVISE STAY AWAY FROM THIS APP!

Do not use this product or service

None

What do you like best?

What do you dislike?

PROS & CONS

What are the best aspects of this product?

I like the colorful design and its general ease of use. I appreciate the extra accountability possible with GPS clock in functions, as well as auto-populating to personal calendars. I like having the ability to export scheduling data for reports and payroll.

What aspects are problematic or could work better?

What's clear is many features in WhenIWork are still in Beta.

For example, the payroll function is time-consuming to use and lacks obvious features--speaking with their team, they were aware of this and offered work arounds.

Features such as Shift Task Lists were advertised as released and available, but I had to email them to be a part of a Beta release of it.

I have a Pro level account; and what left a sour note for me was when they changed the pricing structure. They took away Time Clock, Attendance, Payroll Integrations and other features from Pro without notice.

I asked them and they confirmed that only some users were grandfathered in, but I would be excluded from this because I hadn't engaged certain features yet.

This was challenging to accept, as I had just transitioned my entire team to this app, expecting these features to be available at this price point, once I was ready to use them.

Another sour note was finding out that pricing is grouped into 10 users at a time. So if I want to add an 11th user, I will have to pay for 20 users. This isn't clear in their pricing page, where Pro is advertised as $2.25/user.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

I like the colorful design and its general ease of use. I appreciate the extra accountability possible with GPS clock in functions, as well as auto-populating to personal calendars. I like having the ability to export scheduling data for reports and payroll.

What aspects are problematic or could work better?

What's clear is many features in WhenIWork are still in Beta.

For example, the payroll function is time-consuming to use and lacks obvious features--speaking with their team, they were aware of this and offered work arounds.

Features such as Shift Task Lists were advertised as released and available, but I had to email them to be a part of a Beta release of it.

I have a Pro level account; and what left a sour note for me was when they changed the pricing structure. They took away Time Clock, Attendance, Payroll Integrations and other features from Pro without notice.

I asked them and they confirmed that only some users were grandfathered in, but I would be excluded from this because I hadn't engaged certain features yet.

This was challenging to accept, as I had just transitioned my entire team to this app, expecting these features to be available at this price point, once I was ready to use them.

Another sour note was finding out that pricing is grouped into 10 users at a time. So if I want to add an 11th user, I will have to pay for 20 users. This isn't clear in their pricing page, where Pro is advertised as $2.25/user.

Are you a current user of this product?

Yes

The look of the interface appears relative up-to-date. It is easier for new users to sign up and customize their profiles. There's a wide range of notification options. Most users find it easy to submit time off requests.

The main dashboard is limited to only showing 100 shifts at a time. This means that if you have a big team, or each team member is scheduled for a variety of shifts, there's no way to see a full view of the day on the dashboard. My team works 9-5 and every day it looks like every one is off at 11 am because When I Work can't support the amount of people on our team.

If you need scheduling for a large team or a team with many shifts during the day, I would consider other options.

Our team needs to be scheduled for many things throughout the day. When I Work doesn't do a great of handling this need. The benefits of When I Work seem to be on the user end, as users find it fairly straight forward.