Marg WebinarJam

The software works better than the competitors to my knowledge, which is unfortunate because the company is absolutely awful (and the software doesn't even work that well either, just better than the other options).

I dislike that because the other softwares in this space just aren't that good, I don't have much option but to work with EW. Their customer service is the worst example of how customers ought to be treated. The company doesn't care in the slightest about their clients, nor are they able to effectively fix major issues with their software within any reasonable amount of time.

A few examples:

- EW recently launched a new version of their platform which required all users to manually migrate every single piece of their data from old to new. EW gave a total of 1 month heads up about this before they deleted everything and locked users out of the old version. For reference, the process took my team about 30 hours.

- That same "new version" of the software had some massive holes in it, which rendered the whole software virtually useless to a particular group of customers. It took my team over 10 days to show their support personnel that this issue existed. They insisted time and time again that it was user-error, until finally after over 10 days of back and forth they realized that it was a system-error and actually began to fix it.

- Their support team responds to tickets within about 24-48 hours in my experience, which in my opinion is abysmal. Resolving even critical issues takes days.

- Coming back to the launch of their "new version", EW later decided to extend the timeline on deleting all content from the old version by another month. Rather than informing their users of this though, they did it quietly without any heads up. The goal seems to have been to "trick" users into dropping everything and not delay the migration process. The result was just that, and my team dropped everything for several days to complete the process (while also trying to get EW to fix the aforementioned holes in their new software). Being treated like children who can't manage timelines without being lied to is... Wow.

What problems are you solving with the product? What benefits have you realized?

Can upsell easily by using WebinarJam interface.

1. Cannot enable or disable speak of audience by presenter

2. PowerPoint file size constraint to 80MB

3. Cannot upload multiple PowerPoint files at the same time

4. Presenter screen show mirror video image

5. Live constraint to 3 hours only

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

What do you like best?

What do you dislike?

What problems are you solving with the product? What benefits have you realized?

I liked the idea of supporting multiple presenters, not having users download anything and the marketing of the events built into the setup.

Their free trial is a trap and impossible to quit. No account management in the UI, the telephone number is just a message, and no one has ever responded to me from support. I finally had to quit the system via Amex - blocking them as a merchant.

I found all this out after I abandoned my trial because the second webinar I tried had no audio. The setup and admin to harvest the attendees was convoluted. Their UI sucks, with features hidden in weird places.

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

When it works, it's good design and easy to use.

Crashes a lot, mid webinar, sometimes people and I can't log in. I know the investment has not been made into the backend tech.

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?