Marg VictorOps
Marg ERP 9+
4.6
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Pricing of Marg ERP-Pharmaceutical Industry Software
Pricing plans
Introduce pricing plans
Simple, transparent pricing that grows with you. Try any plan free for 30 days.
Starter
USD 8.00 //User/Month
USD5.00 /User/Month
Perfect for your business requirements and platform usage.
BOOK A DEMO- Users: 10
- 100+ Out-of-the-Box Integrations
- ITSM Integrations (ServiceNow
- JIRA)
- Advanced Splunk Integrations
- Unlimited Custom Integrations via REST API
- Reroute
- Ack
- Snooze and Resolve in Slack
- Route Alerts to Private Slack Channels
- Route Alerts Based on Team to Slack Channels
- ChatOps Collaboration
- In-App Collaboration (Mobile/Web)
- Reliable Notifications and Escalations
- Unlimited API Access and Methods
- Unlimited Domestic SMS Notifications
- Unlimited International SMS Notifications
- Unlimited Email
Growth
USD 30.00 //User/Month
USD23.00 /User/Month
Perfect for your business requirements and platform usage.
BOOK A DEMO- Includes Starter Plan features
- plus
- Users: Unlimited
- Enriched Notifications with Runbooks and Annotations
- Includes Starter Plan features
- plus
- Users: Unlimited
- Enriched Notifications with Runbooks and Annotations
Enterprise
USD 33.00 //User/Month
USD25.00 /User/Month
Perfect for your business requirements and platform usage.
BOOK A DEMO- Includes Growth Plan features
- plus
- ITSM Integrations (ServiceNow
- JIRA)
- Similar Incidents
- Suggested Responders
- Enriched Notifications with Runbooks and Annotations
- Noise Suppression (Alert Rules Engine)
- Appended Alert Instructions and Images
- Advanced Analytics
- Incident Frequency Report
- Conference Bridge
- Single Sign-On (SSO)
- Custom Outbound Webhooks
- Includes Growth Plan features
- plus
- ITSM Integrations (ServiceNow
- JIRA)
- Similar Incidents
- Suggested Responders
- Enriched Notifications with Runbooks
- Includes Enterprise Plan features
- plus
- Users: Unlimited
- Includes Enterprise Plan features
- plus
- Users: Unlimited
Key Specification
| Other Categories: | |
|---|---|
| Deployment: | |
| Customer Support: | |
| Customization: | No |
| Languages Support: | English |
Who uses VictorOps
Company Details
- Company Name: VictorOps
VictorOps Description
Key Features & Specifications
- Auto-Assign (Incidents)
- Real-time Dashboard
- Incident Prioritization
- Enriched Notifications
- Incident Reporting
- Ticket Management
- Safety Management
- Root-cause Diagnosis
- Disaster Recovery
- CAPA
- Audit Trail
- Task Management
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User Reviews
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What do you like best?
I like that I can create incidents and respond to tickets.
What do you dislike?
Not user friendly. Very difficult to configure. Some simple, helpful features are missing (versus competitors). My development teams do not want use it because of these issues.
What problems are you solving with the product? What benefits have you realized?
Need an easy to use pager tool to notify key actors when a problem occurs. (Must have API support and SSO as well.)
What do you like best?
My favorite aspect of their system is the ability to highly customize just about everything. We do this via a tool they provide called the transmogrifier which allows you to select fields on incoming data streams and perform actions/transformations on the data. This allows for everything from stopping the alert to adding data to the message. Their call rotation is pretty cool as well; way better than others that I have seen.
What do you dislike?
The ramp up time is pretty heavy handed. It took us approximately a month to get it tuned correctly so that we weren't getting blasted by incorrect alerts. Once it was tuned though, I will say it is very good.
Recommendations to others considering the product:
If you get hung up, be quick to reach out to their technical support as they are very happy to assist. We have pinged them on many occasions in regards to their transmogirfier product and they been very helpful.
What problems are you solving with the product? What benefits have you realized?
We use this for devops monitoring and system alerting for all products. It has made it easy to route to the correct person and also escalate up the chain.
What do you like best?
Many options for alerting. Scheduling is okay, but has a learning curve.
What do you dislike?
Overriding on call is a a pain (one can not assign someone else on call unless admin). Scheduling intricate handoffs is difficult. Page loads are an issue with many teams/many users. Reporting could be more robust.
What problems are you solving with the product? What benefits have you realized?
Sending email. Vo alerts us effectively.
What do you like best?
Flexibility of product, continuous releasing of new features and improvement of existing UI.
What do you dislike?
Reporting is underdeveloped, administration can be difficult for larger companies.
Recommendations to others considering the product:
Proper implementation and administration is extremely important with this software.
What problems are you solving with the product? What benefits have you realized?
Ability to loop in pertinent technical users to immediately address production issues.
What do you like best?
What I like the best is the simplicity to set it up and to integrate with other tools. as well as the versatility to create different teams with different escalation schedules and paging policies. I also like having the ability to alter some of the alert fields using the transmogrifier.
What do you dislike?
There are some limitations when integrating with other tools. E.g., I use Jira to manage issues, and I can set Jira up to trigger sending alerts to VictorOps. However, these alerts only contain limited information from Jira, I also miss the ability to communicate back to Jira. Another thing that I can't do, is to re-route issues to a different person, so when I acknowledge a case, I become the owner and I can't delegate it to a different person.
Recommendations to others considering the product:
I imagine that in most situations VictorOps will work in combination with other tools (in my case, JIra, although we considered integrating with SalesForce too). Try to learn all the capabilities when integrating with these tools and automate as much as you can (or you feel comfortable with). I haven't finished evaluating the reports yet, but this is also an important aspect to become successful, and so far it's looking good. Make sure the reporting capabilities also met your requirements.
What problems are you solving with the product? What benefits have you realized?
The business problems that we're trying to solve are making sure that we address and resolve customer escalations in a timely manner as defined by the service level agreements, The main benefits are that we can keep track of all the issues as they happen, and that we make sure that the right people get notified.
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Frequently asked questions
Everything you need to know about discovering, comparing, and choosing the right AI software for your business.
VictorOps has 4 plans,
- Starter USD 8.00 /User/Month
- Growth USD 30.00 /User/Month
- Enterprise USD 33.00 /User/Month
- Custom USD 0.00
VictorOps is the Incident Management Software used for the below functionalities.
Top 5 VictorOps features
- Auto-Assign (Incidents)
- Real-time Dashboard
- Incident Prioritization
- Enriched Notifications
- Incident Reporting
VictorOps is allowed 0 Days Free Trial.
VictorOps provides Help Guides,Blogs,Video Guides for the software training.
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