Marg VICIdial
Marg ERP 9+
4.4
Write Review
Pricing of Marg ERP-Pharmaceutical Industry Software
Pricing plans
Introduce pricing plans
Simple, transparent pricing that grows with you. Try any plan free for 30 days.
VICIdial
USD 0.00 /Open-source
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- Ability for an agent to call clients in succession from a database through a web-based screen
- Ability to display a script for the agent to read with fields like name
- address
- etc. filled-in
- Ability to set a campaign to auto-dial and send live calls to available agents
- Ability to dial predictively in a campaign with an adaptive dialing algorithm
- Ability to dial on a single campaign across multiple vicidial dialers
- or multiple campaigns on a single dialer
- Ability for an agent to call clients in
Key Specification
| Other Categories: | |
|---|---|
| Deployment: | Cloud Hosted |
| Customer Support: | Phone,Business Hours,Online (Ticket) |
| Customization: | No |
| Languages Support: | English |
Who uses VICIdial
Company Details
- Company Name: VICIdial
- Headquarter: St Petersburg,
VICIdial Description
VICIdial Video
Alternative
More Alternative
Freshdesk Contact Center (Formerly Freshcaller)
Elevate care with fast and easy conversations
Keka HR Payroll Platform Screenshots
User Reviews
WRITE A REVIEW
What do you like best?
It is simple to use. We relatively use it for outbound calls. There is an option to view the status of each person logged in. Every person logged in has a different randomly generated dummy phone number assigned.
What do you dislike?
It lags a lot. There are frequent system issues. You need a separate dialer to use this CRM.
Recommendations to others considering the product:
Find another CRM to use.
What problems are you solving with the product? What benefits have you realized?
It gives you the basic CRM format. It is workable. Not the best, but adequate.
PROS & CONS
What are the best aspects of this product?
This has the potential to be a good product if the customer service wasn't so lacking.
What aspects are problematic or could work better?
For one year, we did not use the product due to Covid-19 and being shut down. We asked if we can receive a credit and were told no. We asked to pause and we were told no. Our only option was canceling. Once we canceled, a few months later we asked to re-activate. We were told a $1000 reinstatement fee needed to be in place for us to continue. I asked if that can be waived and their accountant Stacey was very unprofessional.
Her exact words in an email "My boss has hired me specifically to keep deadbeats like you at bay. What do you think? He wants to lose more money because of your company? With that ultra-sweet offer of 1 month of service? Pass."
The fact an employee would email someone that is unprofessional. I called today to speak to a manager and nobody will return my call.
Are you a current user of this product?
No
PROS & CONS
What are the best aspects of this product?
This has the potential to be a good product if the customer service wasn't so lacking.
What aspects are problematic or could work better?
For one year, we did not use the product due to Covid-19 and being shut down. We asked if we can receive a credit and were told no. We asked to pause and we were told no. Our only option was canceling. Once we canceled, a few months later we asked to re-activate. We were told a $1000 reinstatement fee needed to be in place for us to continue. I asked if that can be waived and their accountant Stacey was very unprofessional.
Her exact words in an email "My boss has hired me specifically to keep deadbeats like you at bay. What do you think? He wants to lose more money because of your company? With that ultra-sweet offer of 1 month of service? Pass."
The fact an employee would email someone that is unprofessional. I called today to speak to a manager and nobody will return my call.
Are you a current user of this product?
No
What do you like best?
Reports and setup were easy to use. There were a lot of customization.
What do you dislike?
Interface is outdated. It looks like it's from the early 1990s.
What problems are you solving with the product? What benefits have you realized?
Automatic dialing and leads can be uploaded ahead.
PROS & CONS
What are the best aspects of this product?
After implementation, it was easy to use. Lack of support and unprofessionalism of their accountant team is awful
What aspects are problematic or could work better?
For one year, we did not use the product due to Covid 19 and being shut down. We asked if we can receive a credit and were told no. We asked to pause and we were told no. Our only option was canceling. Once we canceled, a few months later we asked to be re-activate. We were told a 1000 reinstatement fee needed to be in place for us to continue. I asked if that can be waived and their accountant Stacey was very unprofessional.
Her exact words in a email "My boss has hired me specifically to keep deadbeats like you at bay. What do you think? He wants to lose more money because of your company? With that ultra sweet offer of 1 month of service? Pass
The fact a employee would email someone that is unprofessional. I called today to speak to a manager and nobody will return my call
What features/services would you like to see in future versions of this product?
none
What specific problems in your company were solved by this product?
For one year, we did not use the product due to Covid 19 and being shut down. We asked if we can receive a credit and were told no. We asked to pause and we were told no. Our only option was canceling. Once we canceled, a few months later we asked to be re-activate. We were told a 1000 reinstatement fee needed to be in place for us to continue. I asked if that can be waived and their accountant Stacey was very unprofessional.
Her exact words in a email "My boss has hired me specifically to keep deadbeats like you at bay. What do you think? He wants to lose more money because of your company? With that ultra sweet offer of 1 month of service? Pass
The fact a employee would email someone that is unprofessional. I called today to speak to a manager and nobody will return my call
Are you a current user of this product?
Yes
Keka HR Payroll Platform Key Clients
Frequently asked questions
Everything you need to know about discovering, comparing, and choosing the right AI software for your business.
VICIdial has 1 plans,
- VICIdial USD 0.00 Open-source
VICIdial provides Phone,Business Hours,Online (Ticket) support.
VICIdial is not allowing Free Trial.
VICIdial provides Help Guides,Blogs,Video Guides for the software training.
Need Help Selecting
the Right AI Solution?
Speak with our team for tailored recommendations and insights to accelerate your AI adoption.
