Marg Time Doctor

Having to email their support to cancel my account...I'm joking that was just the last annoying thing I was forced to do with this company. Nothing...I like absolutely nothing about it.

Absolutely terrible piece of software. I cannot for the life of me understand why this software has such high ratings. We used it for about six months and had nothing but problems with it. Some of the issues were:

1. Time not syncing between mobile, desktop, and web clients.

2. Time not accurately being tracked.

3. Unable to archive old project-tasks or projects.

4. Tasks and projects not syncing between mobile, desktop, and web clients.

5. Time is missing. In other words, time would be tracked and then disappear.

6. Employees who worked on sensitive areas like finance had their accounts set to blur screenshots. This never worked. They were completely in the clear which could have been a huge problem if our clients ever found out.

This has been a disaster from start to finish. We've had to manually fix tracked-time, re-bill customers, refund customers, and start all over again with an much better alternative called HubStaff--whom I highly recommend.

The biggest problem with Time Doctor is that we were working with their "support team" for over a month and supposedly they were working on fixing our problems...This turned out to be a lie. Nothing ever got fixed. The support team would never proactively give us any information regarding what they were working on and we always had to reach out to them for an update; the updates contained no actual progress information of any kind...So in other words: we were being blown off.

We are in software development ourselves and this whole platform reeks of something that was built by cheap, overseas, outsourced development teams, OR it was something that has been rushed to market. You need to avoid Time Doctor and Staff.com like the plague. The two companies are linked and perhaps merging because recently Staff.com had a message on their website that said something to the effect of "A TimeDoctor Company." They also have identical logos.

Final thoughts: if you use Time Doctor to track work for your clients you are going to be in a world of hurt. You will overcharge and undercharge clients and when they figure it out (like ours did they will be pissed.

Go with Hubstaff.com instead. DO NOT use Time Doctor or Staff.com which appear to be the same company.

Time tracking for the purpose of billing customers.

I initially got fairly quick response time to questions.

There seemed to be discrepancies that were not very well explained. There was also an incident where my time did not record and there was a problem on their end and I could not recover the information. I had to rebuild my time line of work to justify my pay and still lost some earnings because of that. Staff was not helpful at all at that point and we discontinued business with them.

It’s been over a year since we used them.

We were using it to login admin time for our pet sitting/dog walking business. It was useful in tracking time, however we soon found discrepancies.

Screenshots are helpful, easy to switch between tasks to track

Their software suddenly stops tracking time and you won't notice unless you actually review EACH entry EVERY SINGLE DAY. It's a pain! They promised a fixed several times but still haven't really fixed aything

Get your support act together. Fix your bugs.

As a business, it's great to know how your employees are tracking time. As an employee, using this software is beyond frustrating since at the back of your head, you never know if they tracked your work hours logged right.

My camera shots are not working so I am only being evaluated on my screenshots.

I am a few versions behind because any time I update I get repeated crashes. This software is NOT Mac friendly. I haven’t had camera shots in over a year. I answer emails all. Day. Long. Yet when I check my keyboard strokes I will have 8-12 only.

For my department, none that I can see.