Marg Teamwork Desk
Marg ERP 9+
4.4
Write Review
Pricing of Marg ERP-Pharmaceutical Industry Software
Pricing plans
Introduce pricing plans
Simple, transparent pricing that grows with you. Try any plan free for 30 days.
Starter
USD 10.50 //User/Month
USD8.50 /User/Month
Perfect for your business requirements and platform usage.
BOOK A DEMO- Teamwork integration
- Unlimited inboxes
- Free Help Docs site
- Teamwork integration
- Unlimited inboxes
- Free Help Docs site
Pro
USD 18.75 //User/Month
USD15.00 /User/Month
Perfect for your business requirements and platform usage.
BOOK A DEMO- Time tracking
- Triggers
- Two-factor authentication
- Live chat
- Time tracking
- Triggers
- Two-factor authentication
- Live chat
Premium
USD 36.75 //User/Month
USD29.50 /User/Month
Perfect for your business requirements and platform usage.
BOOK A DEMO- Customer happiness ratings
- Custom fields
- Full reporting
- Business hours
- Scheduled tickets
- Customer happiness ratings
- Custom fields
- Full reporting
- Business hours
- Scheduled tickets
Enterprise
USD 0.00 /
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- Priority support
- HIPAA verified
- Priority support
- HIPAA verified
Key Specification
| Other Categories: | |
|---|---|
| Deployment: | Cloud Hosted |
| Customer Support: | Phone,Business Hours,Online (Ticket) |
| Customization: | No |
| Languages Support: | English |
Who uses Teamwork Desk
Company Details
- Company Name: Teamwork Desk
- Headquarter: Cork,
Teamwork Desk Description
Key Features & Specifications
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
- Ticket Management
- Surveys & Feedback
- Known Issue Management
- Knowledge Base
- Contract (SLA Management)
- Community Forums
- Automated Routing
- Alerts (Escalation)
- Self Service Portal
- Live Chat
- Document Storage
Teamwork Desk Video
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User Reviews
WRITE A REVIEW
What do you like best?
I like that I can assign to an individual and assign a priority, include an attachement, and leave a note visable just to the assignee. I like that I can look at a customers history and their company history so that I know
What do you dislike?
I don't like that there is no alert for incoming cases. There are for chats but not new cases. If I'm working on something else I have to keep coming back to look for new cases. I wish I could merge multiple forms of communication. Sometimes I have a call and an email regarding the same case but they have to be new/different case numbers.
What problems are you solving with the product? What benefits have you realized?
Handling customer support in a way that allows me to communicate directly with customers but also assign to other departments and communicate in the same space but discretely.
What do you like best?
Integration with Teamwork projects is great
What do you dislike?
Not fully featured yet. Can't group customers by an organization. Can't have custom fields for a ticket.
Recommendations to others considering the product
Take a wait and see approach. Don't jump all in right now.
What business problems are you solving with the product? What benefits have you realized?
Providing the ability for our customers to submit tickets when having issues with the products we offer.
What do you like best?
The design is substantially better than zendesk
It is easy to invite colleagues to participate
Easy to mark the tasks complete + interact with those who submitted if needed
What do you dislike?
On the startup plan, a lot of features are blocked off
Developers still like zendesk more
Not as many features as zendesk (according to developers
What business problems are you solving with the product? What benefits have you realized?
Interacting with clients & resolving clents problems
What do you like best?
Teamwork desk makes it easier to track progress and make sure the client knows when an issue has been resolved.
What do you dislike?
It's still a little cumbersome and maybe not intuitive enough.
Recommendations to others considering the product
Improve ease of use
What business problems are you solving with the product? What benefits have you realized?
It's helping us have better communication with the client and with internal resource allocation.
What do you like best?
Teamwork has bought clarity to our support desk, both in terms of individual performance tracking and overall response time improvement
What do you dislike?
you have to pay to get access to some of the reporting, we use below the number of tickets that requires a charge.
What business problems are you solving with the product? What benefits have you realized?
performance tracking and support desk
Keka HR Payroll Platform Key Clients
Frequently asked questions
Everything you need to know about discovering, comparing, and choosing the right AI software for your business.
Teamwork Desk has 4 plans,
- Starter USD 10.50 /User/Month
- Pro USD 18.75 /User/Month
- Premium USD 36.75 /User/Month
- Enterprise USD 0.00
Teamwork Desk is the Help Desk Software used for the below functionalities.
Top 5 Teamwork Desk features
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
Teamwork Desk provides Phone,Business Hours,Online (Ticket) support.
Teamwork Desk is allowed 0 Days Free Trial.
Teamwork Desk provides Help Guides,Blogs,Video Guides for the software training.
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