Marg TeamSupport
Marg ERP 9+
4.5
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Pricing of Marg ERP-Pharmaceutical Industry Software
Pricing plans
Introduce pricing plans
Simple, transparent pricing that grows with you. Try any plan free for 30 days.
Essential
USD 35.00 /agent/month
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- Omnichannel Ticketing System
- Self-Service Support
- Messaging & Live Chat
- Prebuilt Analytics Dashboards
- Core Integrations
- Customer Satisfaction (CSAT) Surveys
- Custom Service Level Agreements (SLAs)
- AI Assist (add-on)
Professional
USD 49.00 /agent/month
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- Branded & Fully Customized Visitor and Agent Experience
- Omnichannel Ticketing System
- Knowledge Base
- Messaging & Live Chat
- Self-Service Support
- Prebuilt Analytics Dashboards
- Core Integrations
- Customer Satisfaction (CSAT) Surveys
- Custom Service Level Agreements (SLAs)
- AI Assist (add-on)
AI Agent
USD 125.00 /agent/month
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- AI-powered customer service chatbot
- Resolves routine customer questions without human intervention
- Provides 24/7 coverage at a fraction of staffing costs
- Collects comprehensive information before routing to human agents
- Integrates with your knowledge base for accurate responses
- Handles up to 10 conversations per day per agent
Key Specification
| Other Categories: | |
|---|---|
| Deployment: | Cloud Hosted |
| Customer Support: | Phone,Email,Live Chat,Online (Ticket) |
| Customization: | No |
| Languages Support: | English |
Who uses TeamSupport
Company Details
- Company Name: TeamSupport
- Headquarter: Dallas , Texas United States
TeamSupport Description
TeamSupport is an all-in-one B2B customer support solution crafted for companies aiming to elevate their service and satisfaction levels. Unlike standard help desk tools, TeamSupport enables seamless collaboration across departments, ensuring faster issue resolution and more informed support interactions. At its core, TeamSupport is about enhancing communication, both internally among teams and externally with customers.
One of the platform’s most notable capabilities is its powerful ticket management system, which offers automation, tagging, and prioritization. This ensures no customer issue falls through the cracks. Moreover, the software provides customer-specific data, empowering agents with contextual insights to deliver personalized support.
TeamSupport’s CRM capabilities allow for a complete view of each customer’s history, purchases, and issues. This integration promotes long-term relationship building, crucial for B2B success. The platform also supports live chat, customizable portals, and knowledge base creation, further empowering customers to resolve issues independently or interact in real time.
For decision-makers, TeamSupport delivers robust analytics and reporting tools. These features allow managers to track KPIs, agent performance, and customer satisfaction over time. Integrations with popular tools such as Salesforce, Slack, Jira, and Microsoft Teams expand the software’s capabilities.
Whether you're exploring the TeamSupport Demo for the first time or already comparing TeamSupport Pricing options, this platform stands out for its deep functionality and industry-specific approach. Based on thousands of TeamSupport Reviews, users consistently praise the platform for its scalability, intuitive UI, and exceptional customer support. The solution adapts to your business needs while offering measurable ROI.
If you’re evaluating platforms based on TeamSupport Features, this software provides everything a B2B support team needs to thrive. Whether you're initiating a TeamSupport Demo or checking TeamSupport Pricing, the tool's flexibility and depth are hard to beat.
Key Features & Specifications
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Advanced Ticket Management: Automation, tagging, SLA enforcement, escalation rules
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Customer Management: Full customer profiles, relationship tracking
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Collaboration Tools: Internal notes, shared ticket views, team chats
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Self-Service Portal: Custom knowledge base and customer access portal
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Live Chat & Messaging: Real-time support options
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Reporting & Analytics: Dashboards, SLA reports, ticket trends
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Integrations: Salesforce, Jira, Slack, Microsoft Teams, and more
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Security & Compliance: Role-based access, audit logs, GDPR compliance
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Customization: Branded portals, custom fields, workflows
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Mobile Accessibility: Mobile-responsive interface and apps
Still unsure? Try the TeamSupport Demo, compare TeamSupport Pricing, and explore real user experiences in TeamSupport Reviews to make an informed choice.
Key Features & Specifications
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
- Ticket Management
- Surveys & Feedback
- Known Issue Management
- Knowledge Base
- Contract (SLA Management)
- Community Forums
- Automated Routing
- Alerts (Escalation)
- Self Service Portal
- Live Chat
- Document Storage
TeamSupport Video
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User Reviews
WRITE A REVIEW
What do you like best?
Saas platform - It's available via the internet.
What do you dislike?
We have recently moved out of TeamSupport after struggling with them for 3 years. There is no product roadmap and if you open feature requests it will be stuck forever and finally, it will be closed without proper resolution.
1. Very limited plugins/integration and most of the plugins will not work as expected.
2. Mobile app - has very limited functionality and lack basic app requirements like push notifications.
3. Reporting - After raising several support tickets in the past 3 years we finally decided to move Jira Service Desk as the reports were not correct
4. Support - If you are very lucky then you might get the resolution of your one or two issues otherwise for most of the cases it will go on an infinite loop.
5. Limitations. You can't
- attach any logs or files more than 2GB in tickets
- set different SLA's for different groups.
- create customer-specific dashboards
- .........
Now, this is more important if you ever decide to move out of TeamSupport then you will not get your tickets migrated with all history and attachment easily. The daily API calls are limited to 10K so plan to migrate your closed much in advance others TeamSupport will ask for more $ to provide you ticket dump.
Recommendations to others considering the product:
It failed to meet my expectations so will not recommend anyone to implement TeamSupport unless they invest in the product and introduce new feature, plugins and improve dashboard & reporting capabilities.
What problems are you solving with the product? What benefits have you realized?
Using TeamSupport for B2B IT support was a bad choice as you can implement them for inhouse ticketing tool but not for your clients.
This service has too many outages, performance is consistently slow and data loss is unacceptable. We are currently reviewing replacements.
What do you like best?
The interface everyone had to use with this product was very understandable
What do you dislike?
This product uses a lot of resources on the computer and slows computer down
What business problems are you solving with the product? What benefits have you realized?
The ability to prioritize request for support
What do you like best?
You can set the status of a ticket when you send an email
What do you dislike?
Chat is awful, searching in a KB database isn't good.
What problems are you solving with the product? What benefits have you realized?
I have realized the benefits of TeamSupport creating too many tickets and how to merge them
Takes a long time for a response, Its like pulling teeth to get them to call youA lot of time they respond after my business hours or the end of their day.Not understand the issue. Claim some issues are insignificant, when they impact me on a daily basis.Were told certain features were coming, but now after a year and have told they are not coming. No 24x7 coverage. Something goes wrong after hours you are SOL.Typical "Fix" Clear cache or refresh. Slow and unresponsive interface many times a week.
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Frequently asked questions
Everything you need to know about discovering, comparing, and choosing the right AI software for your business.
TeamSupport has 3 plans,
- Essential USD 35.00 agent/month
- Professional USD 49.00 agent/month
- AI Agent USD 125.00 agent/month
TeamSupport is the AI Help Desk Software used for the below functionalities.
Top 5 TeamSupport features
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
TeamSupport provides Phone,Email,Live Chat,Online (Ticket) support.
TeamSupport is not allowing Free Trial.
TeamSupport provides Help Guides,Video Guides,Blogs for the software training.
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