Marg Tableau

Overall, the product itself has given us what we need but dealing with the support has been a nightmare.

Definitely test using their trial offer. We found the integration to be fairly straightforward and were able to get up and running after only a couple of hours of work.

The product has some UI issues but is robust and functions well for our needs. If you buy, just hope that you don't have to deal with customer service or a sales rep.

Our sales associate, Yassine, couldn't have been any worse. He didn't have a ton of product knowledge, would say he was going to do something and not do it and came across as a sleazy, double charging us and not sending a refund.

In general, I have just spent way too much time chasing the support team and sales team to get a response. There is zero internal communication and depending who you talk to you will be told a different answer.

Example, after our purchase we received a broken URL for our authorization code which seemed like a very minor issue but took more than a week to resolve and led to more than a month of headaches and issues.

It has been super disappointing and I would not recommend this product to anyone. The headaches far out way any advantages this product might have over other providers.

Has helped us with our internal and external reporting needs.

PROS & CONS

What are the best aspects of this product?

Details and values behind the charts of the dashboards

What aspects are problematic or could work better?

1: The sales reps are very aggressive and sleezy. They will mislead you and introduce last minute minimums. Given that they are an enterprise company they don't really care for small businesses.
2: The support during trial period is limited and not very useful. You are on you own for the most part to figure it out.
3: The learning curve is very high despite all the online resources.
4: Building table relationships between tables causes duplication. You have to do a lot of data cleaning and normalization before you can actually do a report.
5: Trusted authentication doesn't work after tremendous effort.
6: Tableau server is very clunky, requires a lot of ram and takes forever to startup.
7: Slowness. Overall the experience with the reports is slow
8: Printing reports and saving them is not an easy option.
9: Compared to powerbi the desktop is not as userfriendly. It took us 1 hour to learn powerbi but it took us over 2 weeks with the some help to figure out formulas in tableau
10: Creating reports using R or phyton is not an option.

What features/services would you like to see in future versions of this product?

Dynamic parameters

What specific problems in your company were solved by this product?

reporting

Are you a current user of this product?

No

PROS & CONS

What are the best aspects of this product?

Details and values behind the charts of the dashboards

What aspects are problematic or could work better?

1: The sales reps are very aggressive and sleezy. They will mislead you and introduce last minute minimums. Given that they are an enterprise company they don't really care for small businesses.
2: The support during trial period is limited and not very useful. You are on you own for the most part to figure it out.
3: The learning curve is very high despite all the online resources.
4: Building table relationships between tables causes duplication. You have to do a lot of data cleaning and normalization before you can actually do a report.
5: Trusted authentication doesn't work after tremendous effort.
6: Tableau server is very clunky, requires a lot of ram and takes forever to startup.
7: Slowness. Overall the experience with the reports is slow
8: Printing reports and saving them is not an easy option.
9: Compared to powerbi the desktop is not as userfriendly. It took us 1 hour to learn powerbi but it took us over 2 weeks with the some help to figure out formulas in tableau
10: Creating reports using R or phyton is not an option.

What features/services would you like to see in future versions of this product?

Dynamic parameters

What specific problems in your company were solved by this product?

reporting

Are you a current user of this product?

No

It can connect to RDS instances and show live dashboards with up to date data. It has high customizability, many visualization options and the calculated fields, parameters, groups are nice.

It is a pain to format anything or create a dashboard using float instead of tile. Honestly, I prefer Qlik Sense.

Be prepared for a challenge

Visualizing our data into meaningful stories that can be viewed throughout the company using web licenses.

The flexibility to custom your dashboard

Limited options to design impactful visualizations

Creating financial KPI dashboard for the Global Leadership team.