Marg Squarespace

Squarespace is a very minimalistic content management system, based in NYC. Their data centers would have been ideal for us, as well as their elegant designs. Squarespace is liquid, which would have been great for us. We would have liked to keep using the easy adaptable editor that Squarespace provided to edit the site.

Unfortunately, Squarespace did not meet our needs in terms of price and flexibility. Squarespace did not let us export the site, and required a minimum payment of $12/mo, just for hosting. Squarespace did not let us use a custom domain either, and the design was not perfect, either. Plus, email transfers using MX records were too complicated, and there was no obvious option for implimenting A records to use external domains.

If you are using Squarespace, you must understand that Squarespace is very limiting in terms of its connectivity and adaptability. You must buy and use everything within Squarespace (domain, hosting, emails as this would be ideal for best accessibility.

We would have solved many problems if Squarespace adapted to our needs. We were simply not able to transfer our domain to Squarespace, as Squarespace really wanted us to do. Squarespace should exist as a content management system inside GoDaddy; this could have been very helpful. The reason why Squarespace is so expensive is probably because they continue to try to exist alone; they should combine with a partner or become open source (free, or possibly both.

The platform has good usability in terms of designing and editing the website.

Abysmal customer service: There is only one way to ask for help which is to complete an online help request. After a while you receive an email which I have discovered does not address your question or resolve your problem.

I have spent hours and hours trying to get answers I need and have had no luck to date. Absolutely terrible customer service. Avoid like the plague.

I like Squarespace's usability on its platform (CMS but I find its customer service for any help needed terrible.

The only way to contact Squarespace for help is via its online messaging service, after which there is a lengthy wait of up to a couple of days, after which the answer you get is unhelpful and doesn't solve your problem.

It is absolutely driving me nuts and to be honest I wish I had never set my website on Squarespace because of it.

I want to move the web files to another web host. God knows how long that will take to arrange if I ever manage it.

I recommend going with good old Wordpress or Shopify until Squarespace has sorted out its customer service :-(

None. I want to move to another platform and web host as soon as I can.

What do you like best?

What do you dislike?

What do you like best?

What do you dislike?

Squarespace is an easy to software for web design. It is great for people who have little experience in web design but want something that looks decent. It is also nice that all your webpages are under the same login. You don't have to login to several places.

Squarespace leaves a lot to be desired when you need any advanced features. Things that we struggle with include alternate languages, lack of plugins, inability to edit gallery and shop pages, and much more. I would choose WordPress any day over Squarespace myself.

Again, if you don't know much about web design or coding, then I highly recommend. If you are more experienced in web design, use something else such as Wordpress!

Web design. I haven't noticed a lot of benefits and would have chosen a different product if I had been involved in the initial setup.