Marg SolarWinds Service Desk
Marg ERP 9+
4.3
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Pricing of Marg ERP-Pharmaceutical Industry Software
Pricing plans
Introduce pricing plans
Simple, transparent pricing that grows with you. Try any plan free for 30 days.
Team
USD 19.00 //User/Month
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- Unlimited Requestors
- Incident Management
- Service Portal
- Knowledge Base
- Support offered via email with Service Desk product experts or full community access to source answers from your peers.
- Unlimited Requestors
- Incident Management
- Service Portal
- Knowledge Base
- Support offered via email with Service Desk product experts or full community access to source answers from your peers.
Business
USD 39.00 //User/Month
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- Includes features of Team plan
- plus
- Service Catalog
- Change Management
- Service Level Agreement (SLA)
- Groups
- Custom Roles
- Internationalization
- Real-time
- 24/7 live chat support with Service Desk product experts
- plus email support and community access
- Includes features of Team plan
- plus
- Service Catalog
- Change Management
- Service Level Agreement (SLA)
- Groups
- Custom Roles
- Internationalization
- Real-time
- 24/7 live chat support with Service Desk product experts
- plus email support and community acces
Professional
USD 69.00 //User/Month
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- Includes features of Business plan
- plus
- Custom Fields and Forms
- Advanced Automations
- Network Discovery
- Contract Management
- License Compliance
- Scheduled Reports
- API Access
- Full support from the Service Desk customer success and support team
- including email
- chat
- and phone
- Includes features of Business plan
- plus
- Custom Fields and Forms
- Advanced Automations
- Network Discovery
- Contract Management
- License Compliance
- Scheduled Reports
- API Access
- Full support from the Service Desk customer success a
Key Specification
| Other Categories: | |
|---|---|
| Deployment: | Cloud Hosted |
| Customer Support: | Phone,Online (Ticket),Business Hours |
| Customization: | No |
| Languages Support: | English |
Who uses SolarWinds Service Desk
Company Details
- Company Name: SolarWinds Service Desk
- Headquarter: Cary,
SolarWinds Service Desk Description
SolarWinds Service Desk Video
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User Reviews
WRITE A REVIEW
What do you like best?
Clean, modern UX with lots of handy features out of box. Easy set up and quick deployment!
Great statuses, pretty user facing portal.
Consolidated place for all my tickets.
What do you dislike?
Support is atrocious. Less than 60 days into my engagement with them, their mail server started bouncing my users email submitted tickets, and its taking them 2 weeks + to resolve. No SLA's or any shared information. Escalation path took a week to engage. Worst support I've ever had.
Not a ton of customization possibilities.
Minimal email settings, especially around notifications.
Cannot rename "Incidents" to anything else.
Kinda hard to add/change ticket CC fields.
Not very self serve, antiquated sales process
I still have not been able to get their ticket close reviews to work.
Integrations are VERY SolarWinds oriented.
Recommendations to others considering the product:
Try monthly before signing anything annual. Test their support & ticket reviews first.
See if they offer the right email settings for you.
What problems are you solving with the product? What benefits have you realized?
Centralized location for all IT, HR, & Facilities tickets.
Great mobile app.
Quick responses and easy to manage workflows + statuses.
What do you like best?
I like that SolarWinds Service Desk has the ability to host assets, tickets and create profiles for the service desk members, users and external clients.
What do you dislike?
Solar Winds Service Desk has many annoying things about it. First of all it is usually very slow to load regardless of the speed of your internet connection. Secondly, the search function is not very user-friendly and requires a lot of specialization to find the results you are actually looking for.
Recommendations to others considering the product:
I would strongly recommend finding another cloud-based ITSM system. SolarWinds Service Desk is not the best solution and there are other systems that are faster, cheaper and more user-friendly.
What problems are you solving with the product? What benefits have you realized?
We are using SolarWinds Service Desk for our ITSM. It is not the best system we have used but it can log assets, IT tickets and a user database so it gets the job done.
What do you like best?
Platform is very fast and offers a lot of different modules, but unless they're set up right, you don't use them a lot.
What do you dislike?
You can request things, but they often say it is on their 'roadmap.' There is no way to uninstall the Samanage Agent remotely. Even if you delete them out of inventory, they can check themselves in, and you get charged per unit.
What problems are you solving with the product? What benefits have you realized?
We use it for our inventory management and our service desk. It is easy to access and easy to use, but its reporting of metrics is not great.
What do you like best?
samanage is easy to use and easy for customer to use
What do you dislike?
customization of tool. would like to be able to do more with it
What problems are you solving with the product? What benefits have you realized?
inernal team. easy for customers to use
What do you like best?
It's really easy to get up and running and most features are clear.
Excellent and fast support directly via chat.
What do you dislike?
Due to the easiness of the tool , there are limitations on what it can do.
It can not do everything that we want since it's not endlessly customizeable f.e.
What problems are you solving with the product? What benefits have you realized?
We got away from a mail based service desk into something with structure.
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Frequently asked questions
Everything you need to know about discovering, comparing, and choosing the right AI software for your business.
SolarWinds Service Desk has 3 plans,
- Team USD 19.00 /User/Month
- Business USD 39.00 /User/Month
- Professional USD 69.00 /User/Month
SolarWinds Service Desk provides Phone,Online (Ticket),Business Hours support.
SolarWinds Service Desk is allowed 0 Days Free Trial.
SolarWinds Service Desk provides Help Guides,Video Guides,Blogs for the software training.
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