Marg SolarWinds RMM

The best part of Solarwinds MSP RMM is that it does a fairly good job of being ready to go out of the box. There isn't a great deal of tweaking required like some other RMM solutions require. Likewise, the interface is layed out pretty well and you can easily see computers under management.

Some of the checks don't work, they can mysteriously break even on a system fresh out of the box, the vulnerability scan being the biggest offender. It also struggles with patching, sometimes a computer won't patch for extended periods without notifying the system, or patching will permanently break with a constant failure (oddly the computer might be able to be manually patched in this scenario. While some like the automation building tool, I found it clunky and not as straightforward as just building scripts; however, whether or not a script will run tends to be a bit hit or miss as up to 1/4 of machines might just ignore and order to run a script, especially if the script is newly created. Finally, scripts generally need to be applied to computers on a per site basis so it doesn't scale very well in this regard.

There are other choices for entry/mid level RMM which include NinjaRMM, AEM, Pulseway, and Atera and those should also be trialed when considering RMM. Other more complex RMMs like Labetch, Kaseya, or N-Able (also from Solarwinds should also be looked at.

We used Solarwinds from the time it was GFI, later MaxFocus under LogicNow, and then as MSP RMM under Solarwinds. It helped us to manage our clients' computers and provide remote support to various small businesses. It was generally effective albeit we eventually moved off as we matured as a service provider.

Like the user interface and the ease of use. Looking forward to future advancements

looking for more manipulation on IOS devices

Gives us our engineers a great tool to support our remote customers in the field.

The Remote connection software is very good, allowing responsive connections to deal with update alerts.

The complexity of the solution can be daunting.

You need to put the time into setting up the solution, but probably worth it if you do.

The solution is helping me begin the transition from break fix to a managed service model.

Easy to use product that was relatively easy to deploy. Have been able to better manage customers systems without increasing staffing drastically.

Not as powerful as competitors products.

Reduced staffing costs and better management of client assets.

That it is cloud based product and therefore puts no load on the server

Recent changes to product range costing us a lot of time to install at our cost.

Support issues lasting 3 weeks and still not resolved

Our customers required a solution for Anti Virus & Anti Spam that was external taking the load of the Server