Marg Showpad Coach
Marg ERP 9+
4.4
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Pricing of Marg ERP-Pharmaceutical Industry Software
Pricing plans
Introduce pricing plans
Simple, transparent pricing that grows with you. Try any plan free for 30 days.
- Create & build engaging training content
- Test knowledge and use certification programs
- Onboard new employees faster & more effectively
- Upload & store all of the learning content you need for your courses in a central library
- Show learners exactly what they need to complete with My Assignments
- Guide sellers through courses
- online tasks
- and offline tasks with Learning Paths
- Identify gaps & weaknesses for your team in the Manager Hub
- Easily browse or filter all Courses and Paths in a Library usin
- Includes features of Essential plan
- plus
- Record and perfect your pitch with Pitch IQ
- Review Pitch IQs to assess sales team abilities and provide feedback
- Highlight top rated Pitch IQs to share best practices and learn from top performers
- View and engage with discussions while working on a Course or Path
- Measure the impact of sales training and coaching programs on revenue with Coach ROI via a Salesforce Integration.
- Save time and ensure accuracy by automating user provisioning with Salesforce a
- Unified Seller Experience
- Unified Content and User Management
- Advanced Customization: API and SDK access
- Unified Seller Experience
- Unified Content and User Management
- Advanced Customization: API and SDK access
Key Specification
| Other Categories: | |
|---|---|
| Deployment: | Cloud Hosted |
| Customer Support: | Business Hours,Online (Ticket) |
| Customization: | No |
| Languages Support: | English |
Who uses Showpad Coach
Company Details
- Company Name: Showpad Coach
- Headquarter: San Francisco, California United States
Showpad Coach Description
Showpad Coach Video
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User Reviews
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What do you like best?
The content side works well, plus the "Shared Spaces" feature.
What do you dislike?
The UX, the incessant bugs, the lack of support, and total lack of accountability. Some examples of bugs we've had just in the last few days:
These UX issues and bugs have only exacerbated as our team has grown, and it's not scalable for us to continue down this path -- and certainly not at the rates we're paying. Most recently, the Chrome plugin for Gmail still isn't working after much back and forth with support, and it only causes issues within email by blocking standard formatting options about 30% of the time.
In addition, this week a Sales Manager was randomly re-assigned 30 pitches that she had already reviewed to re-review, and scrapped her former reviews of them.
30% of the time, sales reps cannot view content or submit Pitch IQs in Showpad.
The admin UX is terrible and you're unable to edit courses that have already been created, so if you update your product or add a new feature, you need to delete the old course, create a new one, and re-assign it to the right groups and paths. It takes at least 20-30 minutes to do so.
These are just a few small data points (the latter of which we haven't even shared with support yet because it's about the same amount of time to just re-grade them ourselves vs. going back and forth with support on it).
What problems are you solving with the product? What benefits have you realized?
Sales enablement: our team has been able to onboard faster and with more consistency because Showpad provides a platform that allows new reps to onboard more smoothly.
What do you like best?
There really isn't too many thing that comes to mind at this point. What the user ultimately sees is pretty clean.
What do you dislike?
First and foremost, that the sales team was extremely misleading on multiple fronts. So much so, that everything a competitor of theirs warned me about, that they assured me wasn't an issue has happened. Let's just run down the list, this will take some time...
1. G-Drive "Sync": They will claim that they have a G-Drive "Sync" that will automatically add you content into the Showpad platform. This is a half truth. They do have the ability to pull in content from G-Drive, what they do not openly tell you, or at least didn't tell me, is that they convert it to Powerpoint and then load it into their platform. Which wouldn't be a huge issue...if Microsoft Powerpoint did have different font styles the Google Slides where we create all the content. This meant that all of the font's defaulted to Arial on conversion. After weeks their engineering team said there was no fix and it has now been 4 months and we have no solution. If you a G-Suite shop and use it for content create, be hesitant with these guys.
2. Bugs: This is easily the most buggy platform I have ever experienced in my life. Think of any of the core functionality and we experienced a bug with it. Whether it was loading content, losing content because the platform would randomly time out, not being able to add employees to the courses we created, the frustrations never ended. We have had bugs with video content showing up in previews of the course but not being able to be played when its live. I highly recommend not using them for this.
3. Poor CSM Support: I'll provide only one example here, our CSM was on an email chain with one of their technical engineers where we were discussing the continued issues we were having with the platform for over 3 months now. The CSM thought it was a good time to bring up we have a few more users in the platform than we were licensed for and asked us our thoughts on discussing getting them added, ie giving them more money. Super tone deaf. His response was essentially that he was sorry he didn't know we were having issues, he wasn't on all the calls and he looks forward to us being fully handed over to him. He made no attempt to even acknowledge the frustration or help us achieve some type of resolution. THIS IS THEIR CUSTOMER SUCCESS PERSON. He has also been consistently at least 5-10 minutes late for all the calls he was a part of
4. Poor Admin Interface: Good luck being an admin in here. The backend interface is clunky and difficult to navigate, it evident that they have grown this side of the businesses through acquisition and just slapped together something they thought was passible. Getting people into courses/paths is a arduous task, even more difficult to manage long term if you have a large team.
Recommendations to others considering the product:
DO NOT. I repeat DO NOT. Or be tremendously careful with your evaluation, we thought that we were and we should have done more backdoor reference checks with uses.
What problems are you solving with the product? What benefits have you realized?
We've created quite a few additional admin headaches. We were hopping to provide a place to house all our content and onboarding material for internal employees and partners.
What do you like best?
I guess if I had to put something in this section I'd say that I like their filtering capabilities.
What do you dislike?
This product has the worst user experience I have ever seen before. Between the constant interrupting of their tutorials that ALWAYS show no matter how often I've used, to the confusing "next" button that doesn't take you to the right place, to the fact that they use flash player and make you install some janky screencast plugin to share your screen. It's really the worst.
What problems are you solving with the product? What benefits have you realized?
We're scaling training in our organization and want to use the reverse classroom methodology.
What do you like best?
Being able to have different checklists and ways to organize information is nice.
What do you dislike?
Going through courses often feels confusing. Especially when first beginning, it can be hard to know what buttons are supposed to be clicked, how you're supposed to navigate between courses, etc. Either there doesn't exist a distinct flow to go through a checklist, or I have not found it obvious on how to use it.
What problems are you solving with the product? What benefits have you realized?
Organizing educational information, especially for onboarding purposes.
What do you like best?
PitchIQ is great to get the reps practicing. Wonderful staff and support.
What do you dislike?
user interface not intuitive, clunky reporting
What problems are you solving with the product? What benefits have you realized?
Getting sales reps to present and practice talk track, messaging and pitches
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Frequently asked questions
Everything you need to know about discovering, comparing, and choosing the right AI software for your business.
Showpad Coach has 3 plans,
- Essential USD 0.00
- Plus USD 0.00
- Platform USD 0.00
Showpad Coach provides Business Hours,Online (Ticket) support.
Showpad Coach is not allowing Free Trial.
Showpad Coach provides Help Guides,Blogs,Video Guides for the software training.
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