Marg Sfax

I contacted Scrypt regarding an error message that provided their phone number. i was told that they would not help me and that if they help me, it would set a precedent for them to help other customers and they don't do that! NEVER use this company if you value respect and customer service.

Our experience with Sfax has been nothing but frustrating. E-mails to support on simple issues go unanswered. We tried to port our numbers over, but after 4 months the porting department seems to be unable to enter a port request properly even after being provided with a CSR from our current carrier. When we checked with our current carrier's port-out department, it looks like only half of the port requests are making it to them. We ported our voice numbers to a different vendor just before attempting to port our fax numbers and everything went fine. I'd recommend avoiding sfax or any j2 brand.

Here we go again. Not sure why my previous review was taken down from last week.So I've been a customer since 2019. I've never had any email notification delays until today. I called sfax and they said it was my email. Not so sure about that, why all of a sudden mid morning all my received faxes are delayed 1-2 hrs now. Why is SFAX so unreliable these last 2 weeks?

We are unable to receive all faxes. 5% of income faxes are never received and we have to direct people to fax to our back office fax lineUpdate: I have tried multiple times to have this issue resolved through support. I am told the person sending the fax has a problem with their phone line. but yet they can fax to my back office fax no problem. Tell me how that makes sense?

It's OK. They don't have business plans that will benefit businesses. They charge lots of money for overage. I pay more in overage than plan.I provided them an opportunity to partner with my EHR company so that their software can be invoked from within EHR. They didn't care.