Marg SalesLoft

The UX and quirks are brutal. It's hard to believe that anyone chooses Salesloft over Outreach... It must be a pricing thing.

Where to begin... Personal settings, data transfer from SFDC, usability, redundantcies... it's like at every turn I'm finding new reasons to hate using this tool.

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

Response from Alexandria Snow of SalesLoft

Lofter, we hate to see that the SalesLoft user experience has let you down! Your success is our top focus and we're eager to connect with you to learn about your specific concerns and get things back on track.

I would love to hear more about your specific pains and connect you with our Customer Success team. You can reach me at alexandria.snow@SalesLoft.com.

Best - Alexandria Snow, Product Marketing Manager

Salesloft has actively cost me countless hours, dollars, and human capital. Our ROI on this tool has been negative. Here are all the things I can't do in Salesloft:

- I cannot pull a list of all the cold call conversations my team has in a day along with the contact details and recordings.

- I cannot see the details of the contact on any call recording page… so I have no idea who I’m listening to or what company they’re from. It is literally a blank, dark page with a play button. That's it.

- I cannot filter through templates and pull up a list of all the replies to each one to assess their efficacy.

- I cannot continuously stream calls, jumping to listen in live as my team prospects. I need to waste hours of my day, drop everything I’m doing, just to click each individual call as it pops up in the call studio. I don’t have that kind of time. The cost to my team has been far less coaching than I could otherwise provide.

- I cannot fix the continuous bugs that make our emails look terrible when they send out. Everything looks normal within Salesloft, but after you hit send, the email lands in all different fonts and sizes… a sales manager’s worst nightmare.

- I cannot pull a detailed list of call dispositions. The raw number is all you get.

- I cannot get a ‘manager’s view’ into my team’s activity. All I can see on my homepage is my own activity.

- Which emails are the most successful? I’ll never know. Salesloft displays only the percentage of replies. If you want to see what those replies say, you can forget it.

- I cannot see a matrix of cadence replies on one screen. I have to freeze my computer by tabbing out 20+ tabs at a time to dig into each individual cadence reply.

I dislike everything about Salesloft. But mostly how it holds back our entire organization from adopting the sales strategy we need.

What problems are you solving with the product? What benefits have you realized?

What I like best is the ability to manage all of my current prospects in one area. It is better than Salesforce... but not by much.

SalesLoft lacks SEVERELY when it comes to the end-user. I have history with SalesLoft and their competitors. The main drawbacks are workflow limitations. It sounds like a solid idea to call based on Cadence and step, however, there is no way to look at all my tasks for the day in one clean view.

If you call with timezones being paramount, you find yourself going in and out of cadences trying to clear all your calls for that timezone.

Overall a very clunky process.

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

Response from Alexandria Snow of SalesLoft

Lofter, Thank you for your transparency, we're eager to connect with you to learn more about your specific concerns and get things back on track.

I am happy to help ensure we connect you with the right teams to address the difficulties you have faced- my email is alexandria.snow@SalesLoft.com. I hope to hear from you soon.

Best - Alexandria Snow, Product Marketing Manager

It works fine when it is working but it is unreliable.

The support, There are frequent issues and getting support is impossible. Disorganized customer support system.

What problems are you solving with the product? What benefits have you realized?

Clicks, Views, Open analytics are the best features of SL. Being able to compare activity and view notifications when clients open emails gives a higher level of engagement metrics

The inability to use SL within SF is horribly backwards. From a workflow perspective, having to initiate contact through salesloft instead of SF or email is completely backwards and inefficient.

What problems are you solving with the product? What benefits have you realized?