Marg Recurly
Marg ERP 9+
4.3
Write Review
Pricing of Marg ERP-Pharmaceutical Industry Software
Pricing plans
Introduce pricing plans
Simple, transparent pricing that grows with you. Try any plan free for 30 days.
Core
USD 0.00 /Free Trial
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- Variety of Payment Methods
- Unlimited Automated Invoices
- Decline & Churn Prevention
- Analytics
- Global Tax Support
- Hosted Payment & Account Management Pages
- Coupon & Discount Tools
- Automated Customer Communications
- User-Based Roles
- Multiple API Keys & Webhooks
- Online Support
- Variety of Payment Methods
- Unlimited Automated Invoices
- Decline & Churn Prevention
- Analytics
- Global Tax Support
- Hosted Payment & Account Management Pages
- Coupon & Discount Tools
- Automated Customer Communications
- User-Based Role
Professional
USD 0.00 /
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMO- Includes everything in the Core plan
- plus
- Revenue Optimization Engine
- Custom Gateway Routing
- Two-Way Salesforce Integration
- Direct Xero Integration
- Direct QuickBooks Online Integration
- Revenue Recognition (additional fees may apply)
- Advanced Analytics & Insights
- Basic Fraud Management Tools (additional fees may apply)
- Manual Invoice Billing (additional fees may apply)
- Multiple Currencies
- ACH Payments
- Includes everything in the Core plan
- plus
- Revenue Optimization Engine
- Custom Gateway Routing
- T
- Includes everything in Professional plan
- plus
- NetSuite Integration (additional fees may apply)
- Vertex Integration
- Advanced Analytics & Plan-Level Comparison
- Advanced Fraud Management Tools
- Advanced Email Deliverability
- Account Hierarchy
- Unlimited API Keys & Webhooks
- Professional Services (additional fees may apply)
- Higher Rate Limits
- Includes everything in Professional plan
- plus
- NetSuite Integration (additional fees may apply)
- Vertex Integration
- Advanced Analytics & Plan-Level Comparison
- Advan
Key Specification
| Other Categories: | |
|---|---|
| Deployment: | Cloud Hosted |
| Customer Support: | Online (Ticket),Business Hours |
| Customization: | No |
| Languages Support: | English |
Who uses Recurly
Company Details
- Company Name: Recurly
- Headquarter: San Francisco, California United States
Recurly Description
Recurly Video
Alternative
More Alternative
Keka HR Payroll Platform Screenshots
User Reviews
WRITE A REVIEW
What do you like best?
Their UI it pretty good but apart from that nothing.
What do you dislike?
Doesn't meet basic use cases e.g. ask for credit card at end of free trial
Doesn't do user based pricing only tiers
Charging model is outrageous compared to competitors, I have had 1 customer and spent $1200 + fees in a year so haven't even broken even. It should be revenue share only.
Why do you have to plug in a payment gateway as well? Not necessary with competitors.
Poor customer service
Recommendations to others considering the product:
Do not use Recurly as it is inflexible
What problems are you solving with the product? What benefits have you realized?
Free trials, credit card after free trial, subscriptions, user based pricing
What do you like best?
At this point, literally nothing. The system worked fairly well until we had to create more than 1 coupon. Then the recurly team was disastrous with Support and follow through. Their functionality has huge flaws in coupon functionality.
What do you dislike?
Their coupon functionality is bogus at best. You can't assign other plan types to coupons once created. Any business, especially a fast-paced business, often has the need to introduce new plans for their customers. You want to honor some coupons for the new plans. Recurly doesn't support this. When you ask them, they say it "might happen sometime in 2019". That could be *two* years from now. Then, they try to get you to pay $600 for their prof services team, meanwhile ignoring your requests. They tell you
Even worse, when you point out deficiencies in their UI they tell you to pay their Proffesional services team. When I inquired with the support team, they said they'd escalate it. This is an easy fix to do on the back end of their software. Instead, I waited hours, had to check back in again, and was told that they wanted to me to do a workaround (which is not a workaround at all- it won't even work. And I already explained why this isn't viable).
Recommendations to others considering the product:
Don't buy unless you want to hit major issues and then be met with "why not pay our Recurly Professional Services Team $600 to do this basic thing that our product should do"
What problems are you solving with the product? What benefits have you realized?
Pretty much none. Their customer support has been horrendous. 7+ tickets and emails, their team will take months to send you a follow up email, and when your issue "gets escalated" they just respond later giving you the same answers as if they never listened at all.
Response from of Recurly
Thank you for sharing your experience with the Recurly platform and with our Support Team. We take pride in what we do and are eager to learn from our mistakes. Our Support Team consistently receives over 98% positive approval ratings, however from your feedback we clearly did not provide you with this level of service.
While it appears we were unable to do this for your use case, Recurly does solve subscription billing problems for thousands of businesses out of the box. Like any product, we make decisions about how we implement product functionality and in situations where we cannot meet specific needs, we’ll try to offer some other path or workaround. Again here, it appears our suggestions fell short of your needs.
I appreciate the opportunity to learn from your experience to make Recurly better. If you are interested and available, I would be happy to set up a call to discuss in more detail. You can reach me at my email below.
Patrick Unnold, VP of Customer at Recurly
punnold@recurly.com
What do you like best?
I have yet to find anything I like. I expect the product to work like the marketing guy said it would - but guess what does not.
What do you dislike?
customer sup[port - not helpful at all during setup. Tsys should have been a simple setup - but Recurly found a way to delay the setup and had me chasing information that was not required.
No ability to speak to anyone in support.
Recommendations to others considering the product:
Better customer service when setting people up. Forced to go through their support for setup.
What problems are you solving with the product? What benefits have you realized?
Just trying to integrate a payment process to our website. I wish I used a different application.
What do you like best?
Since I primarily only use the product when needing to get subscription/billing information about our customers, I do like how easy it is to navigate around the site and the reporting functionality.
What do you dislike?
I have heard from my colleagues who use Recurly much more frequently that there seems to still be occasional bugs, as well as, the support being not as helpful as they would prefer.
What problems are you solving with the product? What benefits have you realized?
Since I primarily use Recurly just as a source of billing information, and am not a primary individual in inputting/maintaining that information, I don't think I can say I am solving any problems. The benefit I can think of is the easy to maneuver interface allows me to grab information at ease.
What do you like best?
Recurly's user interface is very appealing and intuitive. It's generally easy to onboard new internal users.
What do you dislike?
We tried to use it as our only invoicing system for our business but it failed in many different ways.
1) Very low and hard limits on company name and address fields - it's very problematic when dealing with large customers
2) Not possible to make credit notes for manual invoices
Recommendations to others considering the product:
If you are considering moving to Recurly as your only billing platform, you need to consider if you can live with the tradeoffs their system provide. If you mainly have B2C of small B2B clients, most likely it will be a great system for you.
What problems are you solving with the product? What benefits have you realized?
Recurly is able to handle both credit card and bank payments in one unified system, giving employees easy access to anything billing related.
Keka HR Payroll Platform Key Clients
Frequently asked questions
Everything you need to know about discovering, comparing, and choosing the right AI software for your business.
Recurly has 3 plans,
- Core USD 0.00 Free Trial
- Professional USD 0.00
- Elite USD 0.00
Recurly provides Online (Ticket),Business Hours support.
Recurly is allowed 0 Days Free Trial.
Recurly provides Help Guides,Video Guides,Blogs for the software training.
Need Help Selecting
the Right AI Solution?
Speak with our team for tailored recommendations and insights to accelerate your AI adoption.
