Marg Reamaze
Marg ERP 9+
4.6
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Pricing of Marg ERP-Pharmaceutical Industry Software
Pricing plans
Introduce pricing plans
Simple, transparent pricing that grows with you. Try any plan free for 30 days.
Basic
USD 29.00 //User/Month
USD27.55 /User/Month
Perfect for your business requirements and platform usage.
BOOK A DEMO- Unlimited Email Inboxes
- Live Chat
- Social Media Channels
- Public/Internal FAQ
- Workflow Automation (Macros)
- Response Templates
- Website Integration
- Chatbots
- Cues (Proactive Messages)
- Basic Reporting
- Customer Intents
- Unlimited Email Inboxes
- Live Chat
- Social Media Channels
- Public/Internal FAQ
- Workflow Automation (Macros)
- Response Templates
- Website Integration
- Chatbots
- Cues (Proactive Messages)
- Basic Reporting
- Customer Intents
Pro
USD 49.00 //User/Month
USD46.55 /User/Month
Perfect for your business requirements and platform usage.
BOOK A DEMO- Includes features of Basic plan
- plus
- Manage Multiple Brands in one Account
- Live View of Site Visitors
- Advanced Reporting
- SMS and Voice Channels
- Custom Hosted Domain
- Customizable Email Appearance
- Status Page
- Includes features of Basic plan
- plus
- Manage Multiple Brands in one Account
- Live View of Site Visitors
- Advanced Reporting
- SMS and Voice Channels
- Custom Hosted Domain
- Customizable Email Appearance
- Status Page
Plus
USD 69.00 //User/Month
USD65.55 /User/Month
Perfect for your business requirements and platform usage.
BOOK A DEMO- Includes features of Pro plan
- plus
- Peek (Live Screensharing)
- Departments (Staff Groups)
- Staff Performance Reporting
- Staff Shifts and Vacation Days
- Customizable Staff Roles
- Customer Satisfaction Ratings
- In-Chat Video Calls
- Optional Classic Chat Mode *
- FAQ Article Edit History
- Includes features of Pro plan
- plus
- Peek (Live Screensharing)
- Departments (Staff Groups)
- Staff Performance Reporting
- Staff Shifts and Vacation Days
- Customizable Staff Roles
- Customer Satisfaction Ratings
- In-Chat Video Calls
Enterprise
USD 0.00 /
USD0.00
Perfect for your business requirements and platform usage.
BOOK A DEMOKey Specification
| Other Categories: | |
|---|---|
| Deployment: | Cloud Hosted |
| Customer Support: | Business Hours,Online (Ticket) |
| Customization: | No |
| Languages Support: | English |
Who uses Reamaze
Company Details
- Company Name: Reamaze
- Headquarter: San Jose, California United States
Reamaze Description
Key Features & Specifications
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
- Ticket Management
- Surveys & Feedback
- Known Issue Management
- Knowledge Base
- Contract (SLA Management)
- Community Forums
- Automated Routing
- Alerts (Escalation)
- Self Service Portal
- Live Chat
- Document Storage
- Visitor Targeting
- Video Chat
- Transfers
- Shortcut Messages
- Offline Form
- Knowledge Database
- Co-Browsing
- Call Me Option
- Agent Scheduling
- Persistent Chat
Reamaze Video
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User Reviews
WRITE A REVIEW
What do you like best?
Ability to answer web based chats to my site
What do you dislike?
After using other solutions your interface is behind solutions like servicenow/slack and other similar tools
What business problems are you solving with the product? What benefits have you realized?
Customers contacting via web/text
What do you like best?
Just works. Multichannel without thinking about it. Easy to use and get started with. No extensive setups required. And fills the needs we have to manage the support.
What do you dislike?
I would like to be able to put support issues on hold, without the reminder I guess. These would be issues I need to get back on but after some undefined time. But writing this I realized that I should try out the timer better, and when thinking about it, it works quite well... if used :
Recommendations to others considering the product
Try it?
What business problems are you solving with the product? What benefits have you realized?
We need to get support issues for pandacommerce.
What do you like best?
This system keeps things from falling through the cracks. We like being able to see who is working on a project
What do you dislike?
Sometimes attachments don't process correctly
Recommendations to others considering the product
Pretty painless switch. We enjoy the Shopify integrations.
What business problems are you solving with the product? What benefits have you realized?
clear, effective CS communications are much easier. We now have a much quicker response time.
What do you like best?
let customers contact us on the fly via chat
What do you dislike?
have to re-sign into the app often. there's a delay in getting chat emails sent to me so I can reply via email (the reply via email is awesome though when it works
What business problems are you solving with the product? What benefits have you realized?
customers can chat us in real time so we can book more
What do you like best?
I like that things can be assigned, opened, resolved, or have a remind set up (so it pops up for handling but doesn't bog down the active list
What do you dislike?
I don't like the search function--it's quirky and doesn't always find things easily. I also don't like the email view--I want to be able to see what the email looks like to the customer (showing history, replies, forwards, etc., as I'm always nervous of what's actually displaying (if we've had internal notes or forwards. I would also like to be able to insert a "P.S." below the signature line.
Recommendations to others considering the product
Make quick and heavy use of tags as soon as you start using this program. You will have to rely on tags to find things until the search function is improved.
What business problems are you solving with the product? What benefits have you realized?
Customer service...it has helped multiple people handle emails so nothing is lost when someone is out.
Keka HR Payroll Platform Key Clients
Frequently asked questions
Everything you need to know about discovering, comparing, and choosing the right AI software for your business.
Reamaze has 4 plans,
- Basic USD 29.00 /User/Month
- Pro USD 49.00 /User/Month
- Plus USD 69.00 /User/Month
- Enterprise USD 0.00
Reamaze is the AI Help Desk Software used for the below functionalities.
Top 5 Reamaze features
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
Reamaze provides Business Hours,Online (Ticket) support.
Reamaze is allowed 0 Days Free Trial.
Reamaze provides Help Guides,Blogs,Video Guides for the software training.
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