Marg Re:amaze

PROS & CONS

What are the best aspects of this product?

It boasts a complete chat feature that lets me view conversation history, and it speeds up my responses too. I can even handle multiple tickets at once because it has templates for FAQs and their answers, and I can easily show them to customers asking common stuff. Also, it can sync with social media platform so you can gather as much info as possible about the customers. This is a real time-saver, which means I’m saving a lot of time at work.

What aspects are problematic or could work better?

There are situations when I cannot send some files because they’re in formats that are not compatible with the chat system. I need to send them through different indirect methods, or change their formats if possible. I also encounter hiccups with the server now and then. I hope these problems would be improved later on.

What specific problems in your company were solved by this product?

It has a complete set of features we need for giving complete support services to our customers, and it is capable of giving different support types too. This has greatly minimized our expenses for operational and infrastructural costs. Moreover, it is a big help for our employees to save time for each ticket, especially that they can do all support processes using just one dashboard.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

It has a helpful feature where we can put some notes and info that co-workers can check. They can easily view the notes, then make responses upon signing-in. The platform also allows us smoothly manage the tickets, and we can view recorded communications for verification purposes. Lastly, the platform can send alerts to our mobile phones, which is helpful for us to instantly respond to queries.

What aspects are problematic or could work better?

The chatting feature is quite sluggish, and it experiences frequent interruptions. I wish this would be improved on future updates, since this would surely boost our communication with clients a lot.

What specific problems in your company were solved by this product?

The platform has given us more channels for communicating with customers. This has greatly improved our communications with them and let us give more focus to each concern. It is easy to list down FAQs with their respective answers too, then give such copy to customers who ask a lot of common issues. Moreover, managing processes for orders are easier because the platform lets us check order details, customer conversation history, as well as any changes in each order. And since it also helps with sales tracking tasks, our company has seen improvements on related processes from using the tool.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

This is a big help for organizing our business in terms of communicating with people outside our company, such as customers and suppliers. It has a smooth UI, as well as it is capable of syncing a few social media platforms into one spot.

What aspects are problematic or could work better?

Its UI needs some improvements in terms of aesthetics. But in terms of functionality, I really can’t say anything negative.

What specific problems in your company were solved by this product?

It allows us to communicate with clients through chatting, which is a suitable solution we need for our company. It is great for significantly dropping the number of calls we need to handle in one day.

Are you a current user of this product?

Yes