Marg Rackspace CDN

Horrible experience closing an account, see what they say when you request a cancellation and be aware of their bad practice:"I'm sad to hear you are leaving Rackspace especially after years of our business partnership. I must inform you now that Rackspace does require a 90 day written notice for cancellation as stated in the Global Service Agreement (GSA"

Rackspace is a money extorting business with Zero to Negative customer service. We signed up for a server with firewall etc with Rackspace for our critical websites. Our Account manager was John.Rackspace charged my credit cards with un-authorized amounts of $7874.48. Our monthly cost as per the contract was $751 including the Firewall etc. We contacted our Account manager John and he promised to get the un-authorized amount refunded back immediately. Several calls and emails were exchanged with John and every time he promised not to worry – Un-authorized charges will be refunded. John also promised that he will put us on a different level so that such bandwidth overage will not be charged anymore and promised that the amount will be refunded. Our refund request went on with John for over 2-3 months and finally he informed that we need to speak with one Mr. Chance Bonner. Bonner informed not to contact John anymore and he would contact his Finance committee and get back about the refund. Meantime Rackspace did another un-authorized charge on my card for $3467.36 compared to the monthly charge of $751. We were alarmed at that time and immediately contacted Bonner again and other customer service people. Bonner was mostly not available. Other customer service people were extremely rude and un-helpful when we requested them about the un authorized charges. Bonner took another 3 months to get back to us about Un authorized charges. Bonner finally said the credit committee is not willing to refund the money but Bonner can make sure that there will be no overage after 6 months of charging un-authorized amounts. Bonner quit as our account manager and someone else took over the account. Around July 24th we received a call and message from Rackspace that: We have discovered or reasonably believe that your server has been compromised at a system/root level. We asked Rackspace to fix immediately as this is a very critical server and we would lose over $12,000 each day. Server was shut down and we kept on incurring losses everyday. Rackspace did not bother to fix anything. We told them that this is a very critical server and we need this fixed immediately but it did not bother them. It took them over a week to come back and tell us that we need to pay several thousand dollars to go with another server. By this time we had lost over $84,000. All they said after a week that it will cost more money and gave us several options to spend few thousand dollars to create another server. Firewall was provided by Rackspace, Server management was provided by Rackspace, but they did not provide any service of managing their servers nor firewall. If there is a server compromise- they could have replaced or done something to get our business up and running after few hours or at the worst next day. They failed to provide any service. All they wanted was extra money every time and provided no service or negative service. This company has absolutely no service and they are only interested in extorting money by hook or crook. We realized their business practice is not to provide any service at a very high cost.

Rackspace is a money extorting business with Zero to Negative customer service. We signed up for a server with firewall etc with Rackspace for our critical websites. Our Account manager was John.Rackspace charged my credit cards with un-authorized amounts of $7874.48. Our monthly cost as per the contract was $751 including the Firewall etc. We contacted our Account manager John and he promised to get the un-authorized amount refunded back immediately. Several calls and emails were exchanged with John and every time he promised not to worry – Un-authorized charges will be refunded. John also promised that he will put us on a different level so that such bandwidth overage will not be charged anymore and promised that the amount will be refunded. Our refund request went on with John for over 2-3 months and finally he informed that we need to speak with one Mr. Chance Bonner. Bonner informed not to contact John anymore and he would contact his Finance committee and get back about the refund. Meantime Rackspace did another un-authorized charge on my card for $3467.36 compared to the monthly charge of $751. We were alarmed at that time and immediately contacted Bonner again and other customer service people. Bonner was mostly not available. Other customer service people were extremely rude and un-helpful when we requested them about the un authorized charges. Bonner took another 3 months to get back to us about Un authorized charges. Bonner finally said the credit committee is not willing to refund the money but Bonner can make sure that there will be no overage after 6 months of charging un-authorized amounts. Bonner quit as our account manager and someone else took over the account. Around July 24th we received a call and message from Rackspace that: We have discovered or reasonably believe that your server has been compromised at a system/root level. We asked Rackspace to fix immediately as this is a very critical server and we would lose over $12,000 each day. Server was shut down and we kept on incurring losses everyday. Rackspace did not bother to fix anything. We told them that this is a very critical server and we need this fixed immediately but it did not bother them. It took them over a week to come back and tell us that we need to pay several thousand dollars to go with another server. By this time we had lost over $84,000. All they said after a week that it will cost more money and gave us several options to spend few thousand dollars to create another server. Firewall was provided by Rackspace, Server management was provided by Rackspace, but they did not provide any service of managing their servers nor firewall. If there is a server compromise- they could have replaced or done something to get our business up and running after few hours or at the worst next day. They failed to provide any service. All they wanted was extra money every time and provided no service or negative service. This company has absolutely no service and they are only interested in extorting money by hook or crook. We realized their business practice is not to provide any service at a very high cost.

This company offers impressive services but be very cautions about getting a virtual server. They offer me a windows server with an estimate of $127 per month. For the first 2 month everything was ok but suddenly a bill came in for $1600 and 1400. They bill stated that bandwidth spikes.After getting a consultant to review this situation, I learned that the Rackspace defaults all ports open and sure enough a DDS attack conveniently for Rackspace ran-up my bandwidth resources. The account manager offer a refund after the next bill. But when the next statement closed with another $3200, Rackspace refused to meet their refund promise and demanded full payment.From reading previous review here and in other social media comments, it is obvious that there is reason to conclude that exists a deceptive deliberate pattern from Rackspace to scam clients with charges from bandwidth spikes. I hold the company responsible. Further investigation returns that most of their IP blocks are listed in abuse lists around the world. They are negligent protecting clients with conveniently weak firewalls that runs bills conveniently to their favor but greatly hurting developers, business owners and clients subscribed to Rackspace server service.

My experience with Rackspace is the absolutely worst web host in my 10 years of publishing. First of all, my firm was looking for a solid solution and were willing to pay more for such solution. They offer a "Fanatical Support Agreement" that spells out some very high service standards. I paid more for these service standards because it was what I was looking for. I noticed during our on-boarding , they were constantly violating the Fanatical Support Agreement and not only violating it, but not even coming close to what they promised. The first two months were horrendous and we were given an excuse on why they couldn't meet the support agreement. They basically said that I had to call in rather than submit a ticket in order to get their fanatical support promise. Nowhere in the agreement does it state such as thing, They stuck to that and continued to disregard the agreement, not even acknowledging their agreement does not make mention of how we contact them. Also who in this day and age with a high tech company do you call into? Nobody does that anymore. In addition to this, the staff always told me they were extremely busy and as far as I can tell they were racing around to get work done. Hence, it appears they were understaffed to handle the workload and their sales team was still selling the fanatical support agreement even though they probably knew they could not fulfill it. Then more recently, I got a notice stating that they are going to charge me a credit card fee. Well we have a two year pricing agreement and nowhere in that agreement does it say they can charge me this fee, actually the price is fixed for these two years. So now if I pay my credit card, they charge a 3.5% fee. My firm pay around $700 a month for their services, which includes a number of additional ads on, so we are not a real low paying client. I tried to work with one of the upper level executive and while he meant well, but this went nowhere. This executive indirectly acknowledged that they have got away from their roots of providing "fanatical service" and he was their to change this. However as he tried to help me, he could not get anywhere. In closing, my firms pay up for quality service , we have partners we greatly appreciate and almost all our vendor partners do a wonderful job. In my humble opinion, this is a very poorly managed firm, a firm that lacks quality upper management or they have some very serious financial issues. Again I don't know if this is true, it's just my opinion and say this based on my own experience with them.