Marg Pramata

I love that fact that Pramata is completely integrated with Salesforce and Docusign. The automation saves us hours, keeps our relationship data up-to-date automatically, and removes the chance for human error. Pramata has given us a view of our commercial relationships we didn’t have before.

There are really only two minor issues. The first gen customer portal called ‘Navigator’ can be a little slow. We are expecting the soon-to-be-live next gen portal ‘Voyager’ to be higher performing, as it’s been re-architected based on cloud computing principles of multi-tenancy and elasticity. Also, because some of our document titles are the same, it’s sometimes difficult to identify different types of documents. The new full-text search feature of Voyager has been designed to make it easy to find documents without having to open one at a time.

We started off looking at Pramata as a contracts repository and it definitely solved that problem, but we quickly realized we could use the platform much more widely. We now use Pramata for management reporting (we didn’t even realize we could use it for that!), revenue recognition, incentivizing our sales teams, etc. And, we aren’t even using it to its full potential yet.

Pramata is an intuitive application we can use across multiple functional areas at Comcast Business. Pramata customized the solution to meet our specific needs, so it’s incredibly efficient at helping to drive our business. Plus, the implementation was on time and on budget.

There’s not a lot to dislike! They solve my business challenges and help us deliver our services more smoothly.

Don’t be intimidated by the functionality possibilities or the cost. It may initially seem expensive, but pays for itself in the value it brings. Pramata has a great team who listen to customer needs, care about doing a great job, and design solutions that meet those needs. They help you prepare the business case necessary for implementation.

Right of Entry or ROE terms are critical for our service teams to know in advance of any on-site work for a customer. Terms and conditions of an ROE agreement can vary widely depending on the customer. Having this information at our fingertips enables greater efficiencies in our sales and order entry work streams. Before Pramata, it could take days searching for the appropriate information. Now it takes seconds.

Using Pramata benefits us across our Spine division. It can help ensure accuracy of royalty payments. We can maintain our relationships with the surgeon partners based upon having a data system that helps ensure compliance with our obligations.

We’ve worked with Pramata for more than 10 years. In that time, the customer support has been beyond what we’ve received from other vendors. They also continue to innovate and recently launched a new platform called Voyager that we are transitioning to. The platform is easy to use and helps us understand all of the customers in our portfolio.

Nothing. I use it every day and it makes my life much easier.

Consider using Pramata to design your contract management program or process. The sooner you implement Pramata, the better you will be able to manage your contracts.

Pramata is the cornerstone of our contract management. They’ve created a commercial relationship baseline for us to understand for each customer, what are the related entities, what do those entities own contractually, at what price, and what are the specific commercial terms for those products.

Pramata has a vast understanding of McKesson’s business and our contractual agreements. Commercial contracts drive our business, and by managing them with Pramata, we can make them actionable, not just stand-alone documents. The Pramata platform is impressive because critical information about our relationships is readily available and accurate, it’s used across McKesson by the compliance, sales, finance and accounting teams.

I don’t dislike anything but some of the reporting output capability, but I’m looking forward to enhancements to reporting tools that are coming soon.

First and foremost, understand the problem you are trying to solve. And make sure the business cases are understood internally. Pramata can help you clean the data, but you need the proper people involved for adoption, which is crucial.

Maintaining high-quality interactions with providers and manufacturers is a top priority for us. That includes monitoring our business commitments to customers, mitigating any risk and tracking revenue performance against what customers have agreed. With Pramata, our legal, finance, and sales ops teams can get the most current commercial relationship terms from one single source of truth whenever they need them. For instance, we can quickly check if a customer’s annual purchase commitment will be met by the end of the year, and then take appropriate steps as needed.