Marg Podium
Marg ERP 9+
4.6
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Pricing of Marg ERP-Pharmaceutical Industry Software
Pricing plans
Introduce pricing plans
Simple, transparent pricing that grows with you. Try any plan free for 30 days.
- Capture leads
- Respond to Webchat
- Assign messages
- Identify read and unread messages
- Automatically direct visitors
- Manage everything from your phone or desktop
- Inbox
- Reviews
- Webchat
- Payments
- Surveys
- Teamchat
- Videochat
- Campaigns
- Capture leads
- Respond to Webchat
- Assign messages
- Identify read and unread messages
- Automatically direct visitors
- Manage everything from your phone or desktop
- Inbox
- Reviews
- Webchat
- Payments
- Surveys
- Teamchat
- Videochat
- Campaigns
Key Specification
| Other Categories: | |
|---|---|
| Deployment: | Cloud Hosted |
| Customer Support: | Phone,Email,Live Chat,Online (Ticket),Business Hours |
| Customization: | No |
| Languages Support: | English |
Who uses Podium
Company Details
- Company Name: Podium
- Headquarter: Lehi,
Podium Description
Key Features & Specifications
- Social Media Metrics
- Review Monitoring
- Response Management
- Customer Review Platform
- Campaign Management
- Sentiment Analysis
- Social Media Monitoring
- Gamification
- Visitor Targeting
- Transfers
- Shortcut Messages
- Offline Form
- Knowledge Database
- Co-Browsing
- Agent Scheduling
- Video Chat
- Persistent Chat
- Call Me Option
Podium Video
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User Reviews
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What do you like best?
Their demo I guess. It seemed good in theory, which is why we signed on but I am struggling to find any positives since we made that mistake. It might work if you have a millennial-only client base.
What do you dislike?
Oh where do I start....
a Spent two weeks going back and forth with their technical support to actually get the link being sent out to work in the first place. It felt as though we were the only suckers dumb enough to pay for their only partly functioning software. We were sending from iPhones and Android, how is it possible their system couldn't function on the most common devices??? It turned out that there were TWO separate issues.
b Our client base skews heavily towards the retirement set, so we had to spend so much time hand-holding to get them through the review process, we didn't need Podium to send the link in the first place.
c Even with all that hand-holding, numerous review that we WATCHED clients post, never actually showed up on Facebook or Google.... and this was not just the old folks. Even 20/30-somethings had issues.
d Podium's text-based system unintentionally encourages busy people to simply text back their review. We had perfectly intelligent young businessmen who we had asked to write a review via Podium, which they would do but by texting it back rather than posting it because they didn't take the time to actually read the one line message. Which means we then have to either abandon their review or write them back and say, hey I know you're really busy but could you actually click on the link this time and do it again?
Recommendations to others considering the product
Don't do it. We plan on looking into Review Inc when our contract ends and we can finally stop wasting money with Podium.
What business problems are you solving with the product? What benefits have you realized?
We were a new business, so we needed to make our way to the top of Google search results. As mentioned previously, Podium was of virtually zero use.
What do you like best?
Nothing, unless you are a person to person business where you can encourage the customer on the spot to review you, this platform does not work effectively
What do you dislike?
Almost everything. Once they get you in with their 90 day trial which is actually 30 days free and then 60 charged at a ridiculous rate of $200+ USD ($290/month AUD, they will neither help or assist you.
You MUST cancel within the first 30 days or you will be in contract for 12 months ($2400 USD/year for reviews!!!
We cancelled and they were fine with it and then boom, charged. When contested that we were told by Billy that we would not be charged for the 90 days as they were running off a 99% success rate and therefore the product would speak for itself. When it failed to perform, Billy had no recollection of who I even was???
I find it quite daunting that a Google Review based software does not actually have a Google review platform for us all to review!!! That rings alarm bells.
If you do further research you will also see ex employees stating that all these review are from them as staff member as they are forced to review the company. THEY ARE FAKE in the their product performance
Recommendations to others considering the product:
Do not do it. There are much better platform like Whitespark at least 75% cheaper that you can customize to suit your business. They only want your money and when you try to talk to them they ignore and just charge you (whatever they like as well
What problems are you solving with the product? What benefits have you realized?
They refuse to offer any help. I contested their payments to which they informed me they would be billing me YET again. Once i informed them and gave them zero authority, they billed our company instantly (3 minute later we got the invoice receipt. the price was also in USD and not AUD so we were charged an additional $90. When we contested, they miraculously went silent.
they dont
What do you like best?
The web chat works well to get information from your leads, but like there are some people that don't want to leave the email address, there are people that don't want to leave the phone number. Podium requires the person to leave his/her phone number.
What do you dislike?
The cost of the app is really high. I realized we were spending almost the same on Podium than on 10 CRM users. Also we never got to use the "reviews" module that asks customers to leave a review. We tried with 5 or 6 customers when we started using podium, and none of the customers were able to leave the review because they didn't have a gmail account, old phone, etc. We tried again a few months ago and the same happened. The main reason why we started using this app was because it came recommended from one of our vendors, and the salesperson that did the pitch was really good, so we ended up signing a 1-year contract to have an overpriced chat app in our website.
Finally, the cancelation policy says that you have to tell them 30 days before, when other services allow you to cancel instantly and without having to contact support.
What problems are you solving with the product? What benefits have you realized?
What they promise is that you will get a lot of reviews on google, facebook, etc, for free. You have to really work for those reviews because what they want is you to be with the customer when you are sending the review SMS, so you can guide the customer to leave the review. We couldn't manage to do that.
Podium for us was a chat app for our website, but when we realized that the cost of it was around 10 time more that other chat apps, we decided to cancel the service.
Horrible experience once I agreed to use there customer review platform. I was told by Riley, the rep I was working with....that they would set up everything themselves to guarantee results for my business. Once I gave them payment info to process payment, I did not receive the assistance I was promised. They just sent me a link to set up the profile myself. When I tried to reach out to Riley, I was told to call customer service. When I tried to set up myself, software would not accept my log in credentials. Again, I reached out to Riley....he said some would call. I let him know I would like to cancel, I was asked why? I was still charged in full for the software? Terrible experience and would not recommend wasting your hard earned money or time with this company.
What do you like best?
I like the opportunity to personalize and go further communication. I don't like that people have so much trouble getting the link to work
What do you dislike?
I don't like that contacts can't be reentered (ie. Phone number then by email having multiple ways to contact would be best. Not having notifications from all staff conversations and issues with the link are agrovating
What business problems are you solving with the product? What benefits have you realized?
Communication not through my cell phone number, still using a lot of usage on my personal phone.. racking up bills
Keka HR Payroll Platform Key Clients
Frequently asked questions
Everything you need to know about discovering, comparing, and choosing the right AI software for your business.
Podium has 1 plans,
- Podium USD 0.00
Podium is the Reputation Management Software used for the below functionalities.
Top 5 Podium features
- Social Media Metrics
- Review Monitoring
- Response Management
- Customer Review Platform
- Campaign Management
Podium provides Phone,Email,Live Chat,Online (Ticket),Business Hours support.
Podium is not allowing Free Trial.
Podium provides Help Guides,Video Guides,Blogs for the software training.
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