Marg Plumsail HelpDesk

Marg ERP 9+

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Plumsail HelpDesk is an advanced help desk tool that allows you to generate tickets and get reports on your support team's performance. E-mail communications from your customers display in HelpDesk right away, and you can automate repetitive activities using triggers and schedules. With the assistance of a unique web-widget for external sites, customers can submit tickets without leaving your site. You can customise triggers, ticket views, templates, forms, reports, statuses, and the appearance of your HelpDesk with Plumsail. Users can provide solutions to the most frequent queries to assist their consumers using the knowledge base. With your HelpDesk data, you can evaluate the efficiency and intensity of HelpDesk use, each agent's own productivity, identify the most active requesters, and do other types of data analysis too with Plumsail HelpDesk. Additionally, using Microsoft Flow, you can connect your help desk to social media and other sources.
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Pricing of Marg ERP-Pharmaceutical Industry Software

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Simple, transparent pricing that grows with you. Try any plan free for 30 days.

Plumsail HelpDesk

USD 0.00 /

USD0.00

Perfect for your business requirements and platform usage.

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WHAT YOU WILL GET
  • Support channels
  • Ticket management
  • Knowledge base
  • Agent efficiency
  • Automation
  • Reporting
  • Customization
  • Security
  • Support channels
  • Ticket management
  • Knowledge base
  • Agent efficiency
  • Automation
  • Reporting
  • Customization
  • Security

Key Specification

Other Categories:
Help Desk Software
Deployment: Cloud Hosted
Customer Support: Online (Ticket)
Customization: No
Languages Support: English

Who uses Plumsail HelpDesk

SMEs
SMEs
Enterprises
Enterprises

Company Details

  • Company Name: Plumsail HelpDesk
  • Headquarter: NA,

Plumsail HelpDesk Description

Key Features & Specifications

  • Incident Management
  • Social Media Integration
  • Multi-Channel Communication
  • Macros (Templated Responses)
  • Customizable Branding
  • Ticket Management
  • Surveys & Feedback
  • Known Issue Management
  • Knowledge Base
  • Contract (SLA Management)
  • Community Forums
  • Automated Routing
  • Alerts (Escalation)
  • Self Service Portal
  • Live Chat
  • Document Storage

Plumsail HelpDesk Video

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Frequently asked questions

Everything you need to know about discovering, comparing, and choosing the right AI software for your business.

Plumsail HelpDesk has 1 plans,

  • Plumsail HelpDesk USD 0.00

Plumsail HelpDesk is the Help Desk Software used for the below functionalities.

Top 5 Plumsail HelpDesk features

  • Incident Management
  • Social Media Integration
  • Multi-Channel Communication
  • Macros (Templated Responses)
  • Customizable Branding

Plumsail HelpDesk provides Online (Ticket) support.

Plumsail HelpDesk is not allowing Free Trial.

Plumsail HelpDesk provides Help Guides,Blogs,Video Guides for the software training.

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