Marg Paycom

Clean appearance and not receiving calls to purchase other products.

As soon as you sign the contract, you will start receiving excel spreadsheets - this is what Paycom calls an implementation. Forget the timelines they gave you - you will quickly hear that it can be 'pushed back' without any regard to what your deadlines are. This date is dependent on when they can fit you in between their other implementations and what you can figure out on your own. The 'onsite 'implementation team' made three visits, then it was a once a week fifteen minute phone call, then nothing. We were a month past our deadline, went live last payroll before learning they didn't even have a 401(K upload file ready and still don't. They have not even bothered to call since, I guess its just another problem I get to resolve.

If you would like expert guidance or at least to be provided enough information to make educated decisions - go with someone other than Paycom.

Payroll - at this point, I'll outsource anything else I need.

The reporting functionality is fairly capable, albeit difficult to use. One local technical person was great, but the rest of team in Oklahoma had been disappointing.

We switched from ADP to Paycom. Big mistake. While we were not happy with ADP, we had no idea how terrible Paycom would be. Conversion was expensive and full of errors. Time off PTO accruals were a total disaster. Almost our entire Paycom "team" left in less than 6 months. We'd been assigned multiple reps in less than a year. They are defensive. We've had entire payroll not process. Duplicate check numbers were issued on multiple occasions, causing bank to not honor paychecks for fraud concern.. Accrual system is antiquated; you have to manually calculate final checks, and if you need to cut a manual check during a payroll week, you have to do this "blind" as they can't show you current pay period accrual data until payroll is "paid" days later. Rep told us to "white out" accrual info on terminated employee manual checks because "the info is not accurate". We've had paychecks delivered late (in one case payroll never processed. This is the worst service provided I've ever worked with.

In brief: look elsewhere. At a minimum, be weary of conversion. We paid $7500 and had terrible experience. The accruals are very complicated in Paycom, and don't work properly. Paycom pushes burden on you to catch errors.

We are in Los Angeles, and paycom closes at 5pm sharp. THERE IS NO 24 HOUR emergency line. When our promised paychecks did not show up by 5pm, we had no ability to reach anyone. It is not possible to see info to run manual checks if the system has a glitch.

We realized fewer benefits at a higher cost.

The Payroll process isn't too bad and our employees are paid.

Too many items....poor functionality, UI, reports, on-boarding ATS, HRIS, customer service, etc.

If you are looking for only payroll, it isn't too too bad, but utilizing any of the other modules is a big mistake. Paycom appears to be designed by people not in HR and the processes don't make any sense. ATS is the weakest I've ever worked with. We can't even email applicants non-selection letters. ACA and 1095-C reports were wrong and I had to manually correct all before they could go out, even though we paid and implemented the benefits module that was supposed to make 1095s automatic. I could go on and on.

Trying to hire and pay people, pretty simple you'd think. Can't wait to terminate and move to another provider.

Their logo is the color green, and I like the color green, I guess. There is nothing else going for them. They are so bad. Read the other reviews. Don't sign up with them unless you are masochistic.

The UI, their tech support, their sales staff, management staff, pretty much anyone that works there. Awful.

Payroll, Human Capital Management

I literally just struggled for 2 minutes trying to drum up what I "like about Paycom". I'm sorry, I cannot come up anything

Archaic.

It is flat out not intuitive enough. We have been with them 1.5 years and I have submitted 15-20 development requests. Most of them are extremely simple, common sense additions. The staff appears to be young, fresh out of college and no one has the experience of an HR Manager or Payroll Manager or ANY office/executive/management experience whatsoever. The "improvements" they have made over the last 1.5 years have been irrelevant in my opinion. Benefits management...hold on, just the thought of it makes me tear up. Our first Open Enrollment through Paycom was literally the WORST experience of my life! And we came from paper applications which I thought was bad! Their Application builder is exceptionally archaic and does not allow for true customization.

Oh, and they have very high turnover and when people leave, we don't find out until we aren't getting replies and then we CC someone else who informs us of the change. I literally could go on and on and on...

if you need the ABSOLUTE BASICS, meaning a place to put your employees names and personal info and perhaps payroll, then fine. Otherwise...RUN!!!!!!!

Getting rid of paper driven processes